SlideShare a Scribd company logo
1 of 5
Download to read offline
Quality Procedure
ISO9001:2008 – Cuming Corporation
Document #:
8.3
Rev.:
A
Title:
Control of Nonconforming Material
Page #:
1 of 4
Approval: Approval:
1.0 SCOPE AND PURPOSE
This procedure defines requirements for the control of Nonconforming Material.
This applies to the identification, control, reporting, and disposition of conforming material.
2.0 RESPONSIBILTIES
See Flow chart Page #5.
3.0 DEFINITIONS
NONCONFORMING MATERIAL or DISCREPANCY – any material that does not
comply with dimensional, visual or hydrostatic specifications, is damaged or was not
processed in the manner defined in the Quality Assurance Plan; or, any material/service not
meeting requirements set forth in the purchase order.
MRB – Material Review Board consisting of Product Development, Engineering, and
Manufacturing, and the ensuing agreement of the Quality Assurance Manager.
Defect –Out-of-specification condition, resultant from faults in “visual appearance design,
process, procedures, that require reporting” using the Discrepant Material Form.
Root Cause Analysis – Determining the actual root cause of the defect will be determined by
the following departments:
Hydrostatic Implosions / Failures: Product Development
Mixing issues: Engineering Assistant
Workmanship issues: Control Configuration Officer
4.0 INPUTS
Discrepant Material Report F4-8.3-F001 Rev. A
Manufacturing Traveler F4-7.5-F007 Rev. C
Red Scrap Tag 8.5” x 11”
Quality Procedure
ISO9001:2008 – Cuming Corporation
Document #:
8.3
Rev.:
A
Title:
Control of Nonconforming Material
Page #:
2 of 4
Approval: Approval:
5.0 PROCEDURE
5.1 All suspect nonconforming material shall be identified by the DMR. Defects reported
using the Discrepant Material Report (DMR), form number F4-8.3-F001. All discrepant
material shall be identified and segregated (if possible) to prevent further processing
during the nonconforming material control process. Defective product shall be
indentified using Form F4-8.3-F001, or Red Reject Tag.
5.2 The discrepancy is documented clearly, concisely, and in sufficient detail using photos
as well to describe exactly what the discrepancy is. References to associated
documents and specification shall be noted when applicable.
5.3 When a DMR is initiated, the originator shall use the next DMR number from the DMR
Log book. The DMR number shall be noted in the space provided on the DMR form.
Electronic copies “are then distributed to individual(s) notated at the “Assigned to:”
Hard copies with the product traveler “are given to “Assigned to:” at the morning
production meeting. The DMR # will be transferred to the traveler to demonstrate full
traceability.
5.4 The discrepancy noted on the DMR by Quality Assurance is reviewed by one or more
individuals on MRB to disposition the defective part(s). If the part(s) require rework,
adequate instructions are to be applied in the Disposition field. Immediate corrective
action is defined by the MRB action. “Possible dispositions include” UAI = Use as is;
RTV = Return to Vendor; REWORK; REPAIR; SCRAP; Other (Specify).
5.5 Cycle time of the disposition of the DMR is a maximum of 10 working days. The cycle
time of closing the DMR is a maximum of 30 working days. Extreme cases where a
CAR is required, cycle time to close the DMR will take longer. The exception to this is
when Corrective Action is linked to the discrepancy.
5.6 If needed a root cause analysis will be performed and the findings will be attached to
the DMR. The department assigned to this exercise is described in section 3.0 of this
procedure.
5.7 Agreement is demonstrated by Engineering or Manufacturing signature and is required
for all DMR dispositions. If customer concurrence is necessary, the Project Manager
will inform the customer of the nonconformance and forward a copy of the DMR to the
customer representative. The customer will return a signed copy of the DMR to
Cuming Corp. for inclusion in the customer job file.
Quality Procedure
ISO9001:2008 – Cuming Corporation
Document #:
8.3
Rev.:
A
Title:
Control of Nonconforming Material
Page #:
3 of 4
Approval: Approval:
5.8 The Quality Assurance Manager shall monitor reports of nonconforming material for
trends associated with workmanship, process, materials, or outside services using
Statistical Analysis. DMR stats will be included in the management review process.
6.0 OUTPUTS
DMR Parato analysis, DMR summary data and DMR database.
7.0 METRICS
Quality Assurance Dashboard
Revision History
Revision Date Description
A 4/6/11 Initial Release
Quality Procedure
ISO9001:2008 – Cuming Corporation
Document #:
8.3
Rev.:
A
Title:
Control of Nonconforming Material
Page #:
4 of 4
Approval: Approval:
Discrepant Material Report
DMR Number:
Reason Code:
Location: Incoming Insp.: In-Process: Final:
Assigned To: Date:
Job Detail:
Job # : Part # : Customer Name:
Discrepancy:
Rework / Repair / Instruction:
Authorized
Signature:______________________
Person / Dept. Responsible for (Rework Comments):
Signature:______________________
Estimated Material Cost: $ Actual Material Cost: $
Estimated Labor Hrs: Actual Labor Cost: $
Total Cost: $ Total Cost: $
Disposition:
(Quantity) UAI RTV Rework Repair Scrap Other
Root Cause Attached: Yes No CAR Required: Yes No
Material Review Board: Approvals Date
Engineering Y N
Manufacturing Y N
Quality Assurance Y N
DMR Process 8.3
EngineeringQualityAssuranceManufacturing
Phase
Defective
Q.A. generates a DMR
(Defective Material Report)
DMR document
DMR information is
logged into
database
DMR Review
Mfg. or Eng.
Disposition
(Use As Is, Repair, or
Scrap)
Yes
Eng.
Scrap
Repair
Use As Is
Send to paint dept.
Rework the part(s) Manufacture part(s)
Scrap cost
collected and
applied to
DMR
Q.A. notifies
Mfg.
Make new
part(s)
Inspection
Q.A. inspects parts
Yes InspectionYes
No
Disposition
(Use As Is, Repair, or
Scrap
Mfg.
Scrap
Repair
Use As Is
Rework Instruction
Root Cause
Analysis

More Related Content

What's hot

1 control of non-conforming product & materials
1  control of non-conforming product & materials1  control of non-conforming product & materials
1 control of non-conforming product & materialskhaleel ahmed
 
Example of quality manual
Example of quality manualExample of quality manual
Example of quality manualPratap Biswas
 
Guidelines for quality management system documentation
Guidelines for quality management system documentationGuidelines for quality management system documentation
Guidelines for quality management system documentationselinasimpson331
 
Procedure identification and traceability
Procedure   identification and traceabilityProcedure   identification and traceability
Procedure identification and traceabilityWilliam Laride
 
Sop 820 capa procedure corrective preventive action med dev
Sop 820 capa procedure corrective preventive action med devSop 820 capa procedure corrective preventive action med dev
Sop 820 capa procedure corrective preventive action med devConnie Dello Buono
 
CAPA, Root Cause Analysis and Risk Management
CAPA, Root Cause Analysis and Risk ManagementCAPA, Root Cause Analysis and Risk Management
CAPA, Root Cause Analysis and Risk ManagementJoseph Tarsio
 
Quality in Manufacturing for Production & Manufacturing
Quality in Manufacturing for Production & ManufacturingQuality in Manufacturing for Production & Manufacturing
Quality in Manufacturing for Production & ManufacturingTimothy Wooi
 
Required documents list for ISO 17021:2015 certification
Required documents list for ISO 17021:2015 certificationRequired documents list for ISO 17021:2015 certification
Required documents list for ISO 17021:2015 certificationGlobal Manager Group
 
Mandatory Documents Required for ISO 10002:2018 Certification
Mandatory Documents Required for ISO 10002:2018 CertificationMandatory Documents Required for ISO 10002:2018 Certification
Mandatory Documents Required for ISO 10002:2018 CertificationGlobal Manager Group
 
Internal quality audit procedure example
Internal quality audit procedure exampleInternal quality audit procedure example
Internal quality audit procedure exampleTuan Anh Nguyen
 
Iso 9001-internal-audit-checklist
Iso 9001-internal-audit-checklistIso 9001-internal-audit-checklist
Iso 9001-internal-audit-checklistPHILIP TEO
 
ISO 9001:2015 Introduction & Awareness Training
ISO  9001:2015 Introduction & Awareness Training ISO  9001:2015 Introduction & Awareness Training
ISO 9001:2015 Introduction & Awareness Training Sadanand Borade
 
GSV_ C-TPAT- SCS_Presentation
GSV_ C-TPAT- SCS_PresentationGSV_ C-TPAT- SCS_Presentation
GSV_ C-TPAT- SCS_PresentationSunjib Anwar
 
Good documentation practice
Good documentation practiceGood documentation practice
Good documentation practicePharmaceutical
 
Process Failure Modes & Effects Analysis (PFMEA)
Process Failure Modes & Effects Analysis (PFMEA)Process Failure Modes & Effects Analysis (PFMEA)
Process Failure Modes & Effects Analysis (PFMEA)Anand Subramaniam
 
Capa form-template
Capa form-templateCapa form-template
Capa form-templateSheraShahira
 

What's hot (20)

1 control of non-conforming product & materials
1  control of non-conforming product & materials1  control of non-conforming product & materials
1 control of non-conforming product & materials
 
MRM - Management Review Meeting Presentation
MRM - Management Review Meeting PresentationMRM - Management Review Meeting Presentation
MRM - Management Review Meeting Presentation
 
Capa presentation
Capa presentationCapa presentation
Capa presentation
 
Example of quality manual
Example of quality manualExample of quality manual
Example of quality manual
 
Guidelines for quality management system documentation
Guidelines for quality management system documentationGuidelines for quality management system documentation
Guidelines for quality management system documentation
 
Procedure identification and traceability
Procedure   identification and traceabilityProcedure   identification and traceability
Procedure identification and traceability
 
Sop 820 capa procedure corrective preventive action med dev
Sop 820 capa procedure corrective preventive action med devSop 820 capa procedure corrective preventive action med dev
Sop 820 capa procedure corrective preventive action med dev
 
ISO 45001:2018 Audit checklist (preview)
ISO 45001:2018 Audit checklist (preview)ISO 45001:2018 Audit checklist (preview)
ISO 45001:2018 Audit checklist (preview)
 
CAPA, Root Cause Analysis and Risk Management
CAPA, Root Cause Analysis and Risk ManagementCAPA, Root Cause Analysis and Risk Management
CAPA, Root Cause Analysis and Risk Management
 
Risk based thinking
Risk based thinkingRisk based thinking
Risk based thinking
 
Quality in Manufacturing for Production & Manufacturing
Quality in Manufacturing for Production & ManufacturingQuality in Manufacturing for Production & Manufacturing
Quality in Manufacturing for Production & Manufacturing
 
Required documents list for ISO 17021:2015 certification
Required documents list for ISO 17021:2015 certificationRequired documents list for ISO 17021:2015 certification
Required documents list for ISO 17021:2015 certification
 
Mandatory Documents Required for ISO 10002:2018 Certification
Mandatory Documents Required for ISO 10002:2018 CertificationMandatory Documents Required for ISO 10002:2018 Certification
Mandatory Documents Required for ISO 10002:2018 Certification
 
Internal quality audit procedure example
Internal quality audit procedure exampleInternal quality audit procedure example
Internal quality audit procedure example
 
Iso 9001-internal-audit-checklist
Iso 9001-internal-audit-checklistIso 9001-internal-audit-checklist
Iso 9001-internal-audit-checklist
 
ISO 9001:2015 Introduction & Awareness Training
ISO  9001:2015 Introduction & Awareness Training ISO  9001:2015 Introduction & Awareness Training
ISO 9001:2015 Introduction & Awareness Training
 
GSV_ C-TPAT- SCS_Presentation
GSV_ C-TPAT- SCS_PresentationGSV_ C-TPAT- SCS_Presentation
GSV_ C-TPAT- SCS_Presentation
 
Good documentation practice
Good documentation practiceGood documentation practice
Good documentation practice
 
Process Failure Modes & Effects Analysis (PFMEA)
Process Failure Modes & Effects Analysis (PFMEA)Process Failure Modes & Effects Analysis (PFMEA)
Process Failure Modes & Effects Analysis (PFMEA)
 
Capa form-template
Capa form-templateCapa form-template
Capa form-template
 

Similar to 8.3 Control of Nonconforming Material

jabil-production-part-approval-process.pdf
jabil-production-part-approval-process.pdfjabil-production-part-approval-process.pdf
jabil-production-part-approval-process.pdfTraptiSharma28
 
2 1 Determine Measure Vsw Edits(Rev)
2 1 Determine Measure Vsw Edits(Rev)2 1 Determine Measure Vsw Edits(Rev)
2 1 Determine Measure Vsw Edits(Rev)gueste14b0f
 
Six sigma-measure-phase2505
Six sigma-measure-phase2505Six sigma-measure-phase2505
Six sigma-measure-phase2505densongco
 
FMEA.pdf
FMEA.pdfFMEA.pdf
FMEA.pdfinfoqtc
 
Zero Defect Competition @ July 22.pptx
Zero Defect Competition  @ July 22.pptxZero Defect Competition  @ July 22.pptx
Zero Defect Competition @ July 22.pptxsonutyagi20
 
A Next-Generation Approach to Integrated Warranty Management
A Next-Generation Approach to Integrated Warranty ManagementA Next-Generation Approach to Integrated Warranty Management
A Next-Generation Approach to Integrated Warranty ManagementCognizant
 
Supplier Requirements Specifications (SRS) Presentation
Supplier Requirements Specifications (SRS) PresentationSupplier Requirements Specifications (SRS) Presentation
Supplier Requirements Specifications (SRS) PresentationDennis J Morgan
 
Example BHP QCP Revision 3
Example BHP QCP Revision 3 Example BHP QCP Revision 3
Example BHP QCP Revision 3 Dennis J Morgan
 
RDSO Guidelines for new Vendors- Rajni Ranjan
RDSO Guidelines for new Vendors- Rajni RanjanRDSO Guidelines for new Vendors- Rajni Ranjan
RDSO Guidelines for new Vendors- Rajni RanjanRajni Ranjan
 
Rdso vendor registration guideline
Rdso vendor registration guidelineRdso vendor registration guideline
Rdso vendor registration guidelineSamsher Singh
 
209422504 process-audit-check-list
209422504 process-audit-check-list209422504 process-audit-check-list
209422504 process-audit-check-listUsama Waly
 
Vendor selection
Vendor selectionVendor selection
Vendor selectionaqsa fatima
 
Managing non conformance colonel sri(titto sunny)
Managing non conformance colonel sri(titto sunny)Managing non conformance colonel sri(titto sunny)
Managing non conformance colonel sri(titto sunny)Traum Academy
 
Requirements validation - requirements engineering
Requirements validation - requirements engineeringRequirements validation - requirements engineering
Requirements validation - requirements engineeringRa'Fat Al-Msie'deen
 
PFMEA, Risk Reduction and Effectiveness – Advance (AIAG FMEA #4 Edition)
PFMEA, Risk Reduction and Effectiveness – Advance (AIAG FMEA #4 Edition)PFMEA, Risk Reduction and Effectiveness – Advance (AIAG FMEA #4 Edition)
PFMEA, Risk Reduction and Effectiveness – Advance (AIAG FMEA #4 Edition)Prashant Rasekar
 
Si quality manual
Si quality manualSi quality manual
Si quality manualrusyare
 
Disposition of Defective Materials by Implementing Various Japanese Techniques
Disposition of Defective Materials by Implementing Various Japanese TechniquesDisposition of Defective Materials by Implementing Various Japanese Techniques
Disposition of Defective Materials by Implementing Various Japanese TechniquesIRJET Journal
 

Similar to 8.3 Control of Nonconforming Material (20)

jabil-production-part-approval-process.pdf
jabil-production-part-approval-process.pdfjabil-production-part-approval-process.pdf
jabil-production-part-approval-process.pdf
 
2 1 Determine Measure Vsw Edits(Rev)
2 1 Determine Measure Vsw Edits(Rev)2 1 Determine Measure Vsw Edits(Rev)
2 1 Determine Measure Vsw Edits(Rev)
 
Six sigma-measure-phase2505
Six sigma-measure-phase2505Six sigma-measure-phase2505
Six sigma-measure-phase2505
 
Quality manual
Quality manualQuality manual
Quality manual
 
FMEA.pdf
FMEA.pdfFMEA.pdf
FMEA.pdf
 
Zero Defect Competition @ July 22.pptx
Zero Defect Competition  @ July 22.pptxZero Defect Competition  @ July 22.pptx
Zero Defect Competition @ July 22.pptx
 
A Next-Generation Approach to Integrated Warranty Management
A Next-Generation Approach to Integrated Warranty ManagementA Next-Generation Approach to Integrated Warranty Management
A Next-Generation Approach to Integrated Warranty Management
 
Supplier Requirements Specifications (SRS) Presentation
Supplier Requirements Specifications (SRS) PresentationSupplier Requirements Specifications (SRS) Presentation
Supplier Requirements Specifications (SRS) Presentation
 
Example BHP QCP Revision 3
Example BHP QCP Revision 3 Example BHP QCP Revision 3
Example BHP QCP Revision 3
 
RDSO Guidelines for new Vendors- Rajni Ranjan
RDSO Guidelines for new Vendors- Rajni RanjanRDSO Guidelines for new Vendors- Rajni Ranjan
RDSO Guidelines for new Vendors- Rajni Ranjan
 
Rdso vendor registration guideline
Rdso vendor registration guidelineRdso vendor registration guideline
Rdso vendor registration guideline
 
209422504 process-audit-check-list
209422504 process-audit-check-list209422504 process-audit-check-list
209422504 process-audit-check-list
 
Digital forensic-cons
Digital forensic-consDigital forensic-cons
Digital forensic-cons
 
Vendor selection
Vendor selectionVendor selection
Vendor selection
 
Managing non conformance colonel sri(titto sunny)
Managing non conformance colonel sri(titto sunny)Managing non conformance colonel sri(titto sunny)
Managing non conformance colonel sri(titto sunny)
 
Requirements validation - requirements engineering
Requirements validation - requirements engineeringRequirements validation - requirements engineering
Requirements validation - requirements engineering
 
PFMEA, Risk Reduction and Effectiveness – Advance (AIAG FMEA #4 Edition)
PFMEA, Risk Reduction and Effectiveness – Advance (AIAG FMEA #4 Edition)PFMEA, Risk Reduction and Effectiveness – Advance (AIAG FMEA #4 Edition)
PFMEA, Risk Reduction and Effectiveness – Advance (AIAG FMEA #4 Edition)
 
Si quality manual
Si quality manualSi quality manual
Si quality manual
 
Cqe preparation | supplier management
Cqe preparation | supplier managementCqe preparation | supplier management
Cqe preparation | supplier management
 
Disposition of Defective Materials by Implementing Various Japanese Techniques
Disposition of Defective Materials by Implementing Various Japanese TechniquesDisposition of Defective Materials by Implementing Various Japanese Techniques
Disposition of Defective Materials by Implementing Various Japanese Techniques
 

8.3 Control of Nonconforming Material

  • 1. Quality Procedure ISO9001:2008 – Cuming Corporation Document #: 8.3 Rev.: A Title: Control of Nonconforming Material Page #: 1 of 4 Approval: Approval: 1.0 SCOPE AND PURPOSE This procedure defines requirements for the control of Nonconforming Material. This applies to the identification, control, reporting, and disposition of conforming material. 2.0 RESPONSIBILTIES See Flow chart Page #5. 3.0 DEFINITIONS NONCONFORMING MATERIAL or DISCREPANCY – any material that does not comply with dimensional, visual or hydrostatic specifications, is damaged or was not processed in the manner defined in the Quality Assurance Plan; or, any material/service not meeting requirements set forth in the purchase order. MRB – Material Review Board consisting of Product Development, Engineering, and Manufacturing, and the ensuing agreement of the Quality Assurance Manager. Defect –Out-of-specification condition, resultant from faults in “visual appearance design, process, procedures, that require reporting” using the Discrepant Material Form. Root Cause Analysis – Determining the actual root cause of the defect will be determined by the following departments: Hydrostatic Implosions / Failures: Product Development Mixing issues: Engineering Assistant Workmanship issues: Control Configuration Officer 4.0 INPUTS Discrepant Material Report F4-8.3-F001 Rev. A Manufacturing Traveler F4-7.5-F007 Rev. C Red Scrap Tag 8.5” x 11”
  • 2. Quality Procedure ISO9001:2008 – Cuming Corporation Document #: 8.3 Rev.: A Title: Control of Nonconforming Material Page #: 2 of 4 Approval: Approval: 5.0 PROCEDURE 5.1 All suspect nonconforming material shall be identified by the DMR. Defects reported using the Discrepant Material Report (DMR), form number F4-8.3-F001. All discrepant material shall be identified and segregated (if possible) to prevent further processing during the nonconforming material control process. Defective product shall be indentified using Form F4-8.3-F001, or Red Reject Tag. 5.2 The discrepancy is documented clearly, concisely, and in sufficient detail using photos as well to describe exactly what the discrepancy is. References to associated documents and specification shall be noted when applicable. 5.3 When a DMR is initiated, the originator shall use the next DMR number from the DMR Log book. The DMR number shall be noted in the space provided on the DMR form. Electronic copies “are then distributed to individual(s) notated at the “Assigned to:” Hard copies with the product traveler “are given to “Assigned to:” at the morning production meeting. The DMR # will be transferred to the traveler to demonstrate full traceability. 5.4 The discrepancy noted on the DMR by Quality Assurance is reviewed by one or more individuals on MRB to disposition the defective part(s). If the part(s) require rework, adequate instructions are to be applied in the Disposition field. Immediate corrective action is defined by the MRB action. “Possible dispositions include” UAI = Use as is; RTV = Return to Vendor; REWORK; REPAIR; SCRAP; Other (Specify). 5.5 Cycle time of the disposition of the DMR is a maximum of 10 working days. The cycle time of closing the DMR is a maximum of 30 working days. Extreme cases where a CAR is required, cycle time to close the DMR will take longer. The exception to this is when Corrective Action is linked to the discrepancy. 5.6 If needed a root cause analysis will be performed and the findings will be attached to the DMR. The department assigned to this exercise is described in section 3.0 of this procedure. 5.7 Agreement is demonstrated by Engineering or Manufacturing signature and is required for all DMR dispositions. If customer concurrence is necessary, the Project Manager will inform the customer of the nonconformance and forward a copy of the DMR to the customer representative. The customer will return a signed copy of the DMR to Cuming Corp. for inclusion in the customer job file.
  • 3. Quality Procedure ISO9001:2008 – Cuming Corporation Document #: 8.3 Rev.: A Title: Control of Nonconforming Material Page #: 3 of 4 Approval: Approval: 5.8 The Quality Assurance Manager shall monitor reports of nonconforming material for trends associated with workmanship, process, materials, or outside services using Statistical Analysis. DMR stats will be included in the management review process. 6.0 OUTPUTS DMR Parato analysis, DMR summary data and DMR database. 7.0 METRICS Quality Assurance Dashboard Revision History Revision Date Description A 4/6/11 Initial Release
  • 4. Quality Procedure ISO9001:2008 – Cuming Corporation Document #: 8.3 Rev.: A Title: Control of Nonconforming Material Page #: 4 of 4 Approval: Approval: Discrepant Material Report DMR Number: Reason Code: Location: Incoming Insp.: In-Process: Final: Assigned To: Date: Job Detail: Job # : Part # : Customer Name: Discrepancy: Rework / Repair / Instruction: Authorized Signature:______________________ Person / Dept. Responsible for (Rework Comments): Signature:______________________ Estimated Material Cost: $ Actual Material Cost: $ Estimated Labor Hrs: Actual Labor Cost: $ Total Cost: $ Total Cost: $ Disposition: (Quantity) UAI RTV Rework Repair Scrap Other Root Cause Attached: Yes No CAR Required: Yes No Material Review Board: Approvals Date Engineering Y N Manufacturing Y N Quality Assurance Y N
  • 5. DMR Process 8.3 EngineeringQualityAssuranceManufacturing Phase Defective Q.A. generates a DMR (Defective Material Report) DMR document DMR information is logged into database DMR Review Mfg. or Eng. Disposition (Use As Is, Repair, or Scrap) Yes Eng. Scrap Repair Use As Is Send to paint dept. Rework the part(s) Manufacture part(s) Scrap cost collected and applied to DMR Q.A. notifies Mfg. Make new part(s) Inspection Q.A. inspects parts Yes InspectionYes No Disposition (Use As Is, Repair, or Scrap Mfg. Scrap Repair Use As Is Rework Instruction Root Cause Analysis