DHL Express United Arab Emirates has over 40 years of experience in the UAE and a 54% market share leadership position. It has strong infrastructure including 1 hub, 2 gateways, 8 TAPA certified secure facilities, 300+ vehicles, and direct daily flights globally. DHL also has certifications for quality, environmental, and health/safety management and was the first UAE company to receive AEO economic operator status.

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DHL EXPRESS
UNITED ARAB EMIRATES
PUBLIC

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2DHL Express United Arab Emirates Presentation | 2017
The International Specialists
40+
Years in UAE
as a Pioneer
of Express
54%
Market Share
Leader
1Hub
2Gateways
150+
Commercial
Flights per day
Direct
daily commercial
connections to
and from US, AP,
EU and SSA
Daily
network
connection to
and from LEJ
and HKG
300+
Courier
Vehicles
ISO
certified
9001, 18001
&14001
(Quality Management
system)
8
TAPA Certified
Facilities
(Transport Asset
Protection Association)
AEO
Certified
The 1st company
in the UAE to be
awarded the
Authorized
Economic Operator

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DHL Express UAE has 8 facilities that are TAPA
certified (Transport Asset Protection Association),
which ensures maximum shipment security.
Why choose DHL Express to and from the UAE
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7
6
54
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Expansion of the DHL Dubai Hub
in 2017 will increase capacity up
to 5,000 shipments per hour.
Awarded 1st place at “Great Place
to Work” for the 4th year in a row
in 2017. Awarded “Contact
Center of the Year” at the 2017
Stevie’s International Business
Awards.
ISO9001, ISO14001 and ISO18001
certified: DHL Express UAE was
recertified in 2017 with 100%
process alignment in Quality
Management, Environmental
Management and Health and
Safety Management.
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The only express company in the UAE to be awarded the
Authorized Economic Operator (AEO) certification by
Dubai Customs.
Dubai is the home of the largest
service center in the Middle East
and Africa, with 150 couriers
operating from the new Meydan
facility which opened in 2014.
DHL Express is the only express
logistics company in the Middle
East operating an intra Middle
East network using its own
dedicated aircrafts fleet, ensuring
fastest possible transit times
from the UAE to the Middle East.
DHL is the market leader in the
UAE with 54% market share.
The closest competitor has 9%.
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DHL Express United Arab Emirates Presentation | 2017

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Dubai
International
Airport
U.A.E.
Abu Dhabi
International
Airport
Dubai
Air Gateway
Road facility
Service Centers
Abu Dhabi
Sharjah
Fujairah
DHL Express United Arab Emirates Presentation | 2017
Unparalleled infrastructure and best in class operations
State of the art Air and Road infrastructure at the core of our operations
>96% Transit time performance
>92% Pre-noon delivery
>90% Cleared on arrival
Service Centers in Dubai:
• Meydan
• DAFZA (Free Zone)
• Deira
• Jebel Ali (Free Zone)
Vehicles 300+ 100 80
TDI Hubs &
Gateways
1 Hub
2 Gtws
1 Hub
2 Gtws
1
Service Centers 7 5 3
Retail Outlets 32 10 7

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Unparalleled infrastructure and best in class operations –
Dubai service points
DHL Express United Arab Emirates Presentation | 2017

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6DHL Express United Arab Emirates Presentation | 2017
Unparalleled infrastructure and best in class operations –
Abu Dhabi service points

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7DHL Express United Arab Emirates Presentation | 2017
Connecting the United Arab Emirates with the world
UAE to the world
Lines on map do not include weekend, commercial, one-off or special routings.

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8DHL Express United Arab Emirates Presentation | 2017
Connecting the United Arab Emirates with the world
UAE to Europe UAE to Asia
UAE to Africa

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DHL Express MENA unparalleled owned Air Network
90% Pre-noon
coverage
96% Transit
performance
22 TAPA
Certified sites
>90% On-time
departure
75% Cleared on
arrival
31 Gateways
DHL Express United Arab Emirates Presentation | 2017

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Middle East Road Network
Abu
Dhabi
Cairo
Amman
Beirut
Kuwait
Dubai
Muscat
Sana’a
Jeddah
Doha
Bahrain
Riyadh
Dhahran
Beirut currently served via Air from
Bahrain due to road restrictions in Syria
DHL Express United Arab Emirates Presentation | 2017
DHL Express MENA unparalleled owned Road Network
• 20 terminals in MENA
• More than 12 countries
covered
• Over 450 units in available
fleet (150 fully branded)
• GPS-equipped DHL trucks
• Hubs in BAH, ZJF and AMM
Infrastructure
• 95 employees in DXB, BAH &
AMM including:
• 55 drivers based in BAH
• 6 drivers based in ZJF
• 5 mechanics based in BAH
Resources
• 39 units & 40 trailers
• 7 vans dedicated to TDI and
Economy Select from BH
• Fully operational owned
maintenance facility
Fleet

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11DHL Express United Arab Emirates Presentation | 2017
DHL Express United Arab Emirates at a glance
The U.A.E’s largest, most established express provider.
Founded 1976 1989 1990 1982
Years in the UAE 40 28 27 35
Retail outlets 32 14 7 13
Service Centers 7 5 3 3
Employees 950+ 531 168 +1000
Vehicles 300+ 100 80 400
CS Operating Hours 24 Hours 24 Hours 8am – 10pm 8am – 10pm

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Competitive advantage – fast transit times
OUTBOUND (Dubai) INBOUND (Dubai)
Destination Origin
Riyadh 1 3 1 New York 2 2 3
Doha 1 1 1 Beijing 1 2 5
New York 1 2 2 Berlin 2 2 2
Kuwait City 1 1 1 London 2 2 2
London 1 2 1 Rome 2 2 3
New Delhi 1 2 1 Amsterdam 2 2 2
Cairo 2 2 2 New Delhi 1 2 1
Manama 1 1 1 Hong Kong 1 1 1
DHL Express United Arab Emirates Presentation | 2017

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Strengths of DHL custom clearance
Item Evaluation factors
Quality
Management
ISO 9001 Certification Yes Yes Yes
Import clearance
Service hours 24/7 No. depends on customs timings 8:30 to 6:30
Pre Clearance possible Yes – For all values Yes Yes
Import declaration prior to arrival Deminimis, Informal, Formal Deminimis, Informal Deminimis, Informal
Customs declaration for formal clearance Prior to arrival
Prior and after (depending on
urgency)
Pre clearance if the documents are
correct
Vehicle departure time
from Dubai gateway to Jabel Ali..
06:00 08:00 13:00 13:30 16:00
17:00
/ /
Vehicle departure time
from Dubai gateway to Dubai Airport Freezone
07:00 13:00 / /
Vehicle departure time
from Dubai gateway to Abu Dhabi Gateway
10:30 17:00 / /
Import delivery time for shipments arriving from
Asia
PM same day 9 to 5 pm 8:30 to 6:30
Import delivery time for shipments arriving from
US
PM same day 9 to 5 pm 8:30 to 6:30
Import delivery time for shipments arriving from
EU
AM next day
9 to 5 pm 8:30 to 6:30
Broker handover Yes Yes Yes
Off Net Cargo Clearance (import) No (transferred to DGF) Yes No (UPS Supply Chain Solutions)
Export clearance
Goods from Local Market
No Export Declarations
Required
No No
Goods from Free Zones Yes Yes Yes
Cargo Export Off Net Cargo Exports No (Transferred to DGF) Yes No (UPS Supply Chain Solutions)
Cargo management
Shipment sorting system Auto sorting Auto sorting Auto sorting
Shipment manifest transmission Automatic in real time Manual Manual
Bonded Facilities Airside bonded Facilities Dubai & Abu Dhabi Yes Yes
AEO Authorized Economic Operator Yes No No
DHL Express United Arab Emirates Presentation | 2017

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14DHL Express United Arab Emirates Presentation | 2017
External awards
Provider of Choice
Employer of Choice Investment of Choice
Global Standard Management Awards
2015: the top award in the Green
Management Excellence Award category
Top Employer
2015 & 2016
Daman Corporate Health Awards:
Workplace of the Year 2015
#1 Great Place To Work - UAE
2014, 2015, 2016 & 2017
ISO 9001
ISO 14001 ISO18001
Certified
DHL is the fist company to be
awarded the Authorized
Economic
Operator status in the UAE –
2017
Customer Service Department of
the Year - Airlines, Distribution &
Transportation
SILVER STEVIE WINNER
Women in Business Award
SILVER STEVIE WINNER
Best Customer Service - Mid
sized Inhouse Center - Top
Ranking Performance
SILVER WINNER
Customer Service
Complaints Team of the
Year - Transportation
SILVER STEVIE
WINNERS
• BRONZE STEVIE WINNER:-
DHL Express UAE Back
Office Customer Service
Team
• BRONZE STEVIE
WINNERS:- DHL Express
UAE Contact Center

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Investments – recently completed and in progress
EUR 16 M
Hub Expansion in
Dubai Airport
To be completed in
November 2017
Increased Sorting
Capacity of
120,000
Shipments per day
13,100
Sq M Airside Facility
Abu
Dhabi
New Airside Facility in
progress
To be completed in 2018
EUR 25 M
State Of The Art
UAE Country office
Completed in 2014
DHL Express United Arab Emirates Presentation | 2017