An Overview of Dimerco Express Group:
Established in 1971, Dimerco has built a reputation as a dynamic organization, growing rapidly in the evolving world of international transportation and logistics. For nearly 50 years, we have progressively expanded our service network on a global scale.
Dimerco Express Group takes a global perspective, which means we are quick to identify – and even predict - market trends, responding quickly and effectively on behalf of our customers.
2. 2
⚫ Dimerco Express Group Profile
⚫ Worldwide Service Network & Market Focus
⚫ Comprehensive Logistics Services & Alternative Service Solution
⚫ Industry Solution
⚫ Business Intelligence Technology & Dimerco Value Plus System®
⚫ Financial Highlights & Statistics
⚫ Recognitions
⚫ Green Policy and Corporate Social Responsibility (CSR)
SUBJECTS
www.dimerco.com
4. 4
DIMERCO AT A GLANCE…
Int’l Freight Management
(Air, Ocean, Multi-Mode,
Customs Brokerage &
Contracted Logistics Services)
Near 50 years of Int'l
Logistics Services
Over 2,000 Employees
worldwide
Global Presence with
Asia Pacific Focus
Supply Chain
Management IT System
Financial Stability:
Public Listed Company
Industry Solution
Expertise
Y2019 USD 576 Million
(audited)
5. 5
DIMERCO VISION
“Be the Most Competitive
Global Transportation & Logistics
Service Provider, Integrator & Consultant ”
First introduced in Y2003
6. 6
DIMERCO MISSION
⚫ A Chinese Company going international, allowing all productive
employees & strategic partners regardless of their races & religion to
participate and enjoy the growth of the company and to share the
prosperity.
⚫ To fully understand customers’ needs and to utilize all available
technology & resources to pro-actively & creatively advise & provide the
services to our customers for the growth of our business together.
⚫ To learn ways to improve our competitive edge at all times in order to
establish the most competitive transportation & logistics service
company.
7. 7
TOWARDS 50 YEARS OF INT’L LOGISTICS SERVICES
1976
Feb. 1
1st Overseas
Office in NYC
1986
Aug. 1
Shareholder
Restructure
2009
2001
Oct. 15
Public Listed
In GTSM
(current
name: TPEx)
1973
May 17
DFS Setup
in TPE
1984
USD43M1971
Capital:
USD12,500
Rev. <USD500k
Jul. 15
2008
USD519M
USD524M
2010
Dimerco Information Technology System Development
2019
USD576M
(audited) 2020
2017
Upgrade to
"Web3.0
Cloud
Networking
with app."
1991
1st China
Office in SHA
Jul. 8 2007
DIM
System
19892000
Dimerco Logo Change
Southeast
Asia Regional
Office in SIN
Aug. 23
1980
Re-position as a
"Mobile
Intelligence
Logistics Service
Provider"
aiming at
Business
Intelligence
Technology
developments &
application
2018
USD612M
12. 12
VALUE TO CUSTOMER
Supply chain management (SCM) &
logistics management knowledge
for logistics service solution
Self-Developed Business
Intelligence Technology (BIT)
Innovative Applications
SCM based BIT logistics,
operation management &
service platform integration
capability with copyright granted
Risk Management with
Sound Financial
Strategically placed global network
with extensive marketing & sales
outlets in China and Asia Pacific
Organization built with
Core Competency:
Professionalism,
Teamwork & Flexibility
Strategic partnership with airlines,
ocean liners & alliances
14. 14
GLOBAL PRESENCE
China, Asia Pacific, North America & Europe:
300+ service outlets in 63 countries (165 owned offices in 17 countries)
Warehousing and Distribution capabilities in major cities
Dimerco Network
Alliance Network
Canada
United States
UK
Netherlands
South America
Mexico
Middle East
Rest of Europe
Korea
Rest of Southeast Asia
Japan
Taiwan
Philippines
AustraliaIndonesia
Malaysia
Singapore
Thailand
India Vietnam
China
China HK Taiwan India Other in Asia Pacific USA Canada Europe Total
Own offices 78 53 22 12 165
*Logistics
Centers
6 2 2 4 17 6 3 3 43
*Logistics Centers (including 3rd party)
Germany
15. 15
DIMERCO ORGANIZATION CHART
HQ Office N. E. Asia S. E. Asia Greater China N. America Europe
• Corporate
Marketing
• Corporate
Finance &
Accounting
• Corporate
Investment
• Internal
Auditor
• Corporate
Human
Resource
• Corporate
Legal
Affairs
• Stockholder
Service
Taiwan
Taipei
Taoyuan
Hsinchu
Taichung
Tainan
Kaohsiung
Singapore
Singapore
Malaysia
Kuala Lumpur
Penang
Ipoh
Johor Bahru
N. China
GCND
Beijing
Tianjin
Qingdao
Yantai
Xian
Jinan
LangFang
LianYunGang
Qinhuangdao
Zhengzhou
Luoyang
Yinchuan
Linyi
E. China
GCED
Canada
CAND
Toronto
Montreal
Vancouver
US East
USED
New York
Boston
Netherlands
Amsterdam
Rotterdam
VenloShanghai
Ningbo
Suzhou
Nanjing
KunShan
Wuxi
Hangzhou
Nantong
Taicang
Wenzhou
Huzhou
Nanchang
Changshu
Taizhou
Yangzhou
Wuhan
Hefei
Changzhou
Jia Xing
US Central
USCD
Chicago
Atlanta
St. Louis
Dallas
Milwaukee
US West
USWD
Los Angeles
San Francisco
San Diego
San Jose
Walnut Creek
Portland
Irvine
Seattle
U.K.
London
Manchester
S. Korea
Seoul
Incheon
Pusan
Vietnam
Ho Chi Minh
Hanoi
Hai Phong
Danang
Indonesia
Jakarta
Surabaya
Batam
Semarang
Germany
Bremen
Dusseldorf
Frankfurt
Hamburg
Munich
Nuremberg
StuttgartJapan Rep.
Tokyo
Thailand
Bangkok
Laem Chabang
Chiangmai
Australia
Sydney
Melbourne
N.E. China
GCNE
Dalian
Shenyang
S. China
GCSD
Guangzhou
Shenzhen
Zhongshan
Dongguan
Huizhou
Foshan
Panyu
Fenggang
Bao An
Shunde
Nansha
Philippines
Manila
Cebu
Subic
India
Chennai
Bangalore
New Delhi
Ahmedabad
Hyderabad
Mumbai
S.E. China
GCSE
Fuzhou
Xiamen
Quanzhou
S.W. China
GCSW
Chengdu
Chongqing
Hong Kong
GCHK
Hong Kong
Cambodia
Phnom Penh
Apr. 2020
Chairman of Board
Executive Management Board (EMB)
Business Intelligence Technology (BIT) Air Freight Ocean Freight Contract Logistics
16. 16
NORTHEAST ASIA
CHINA & HONG KONG
Sales & Service Outlets
Offices
Northeast
China
Dalian
Shenyang
North China East China
Southeast
China
Hong Kong
South China
Southwest
China
Nantong
Huzhou
Wenzhou
Wuxi
Changshu
Taizhou
Yangzhou
Nanchang
Hefei
Changzhou
Jia Xing
Taicang
Quanzhou
Fenggang
Zhongshan
Foshan
Bao An
Huizhou
Panyu
Shunde
Nansha
Beijing Dalian
Tianjin
Qingdao
Kunshan
Shanghai
Ningbo
Hangzhou
Fuzhou
Xiamen
Dongguan
Shenzhen
Hong Kong
Guangzhou
Chongqing
Chengdu
Xian
Wuhan
Nanjing
Suzhou
⚫ China Market Entry : in 1991
⚫ Current 78 Offices
⚫ Full Coverage of AEO
Accreditation
⚫ Int’l Class A & Domestic
Air Cargo Licensed
⚫ NVOCC Licensed
⚫ C-TPAT Certified
Qinhuangdao Lianyungang
Langfang Luoyang
Zhengzhou Yinchuan
Yantai Jinan
Linyi
18. 18
NORTH AMERICA & EUROPE
U.S.A. & CANADA
⚫ Market Entry : in 1976 (U.S.A.)
⚫ Customs Brokerage
⚫ IATA Licensed
⚫ NVOCC Licensed
⚫ C-TPAT Certified
CANADIAN
DISTRICT
VANCOUVER
TORONTO
MONTREAL
EASTERN
DISTRICT
BOSTON
NEW YORK
CENTRAL
DISTRICT
CHICAGO
ST. LOUIS
ATLANTA
DALLAS
MILWAUKEE
WESTERN
DISTRICT
SAN FRANCISCO
LOS ANGELES
SAN DIEGO
SAN JOSE
WALNUT CREEK
PORTLAND
IRVINE
SEATTLE
Offices in U.S.A.
Offices in Canada
Office in UK & The Netherlands
UK
LONDON
MANCHESTER
NETHERLANDS
AMSTERDAM
ROTTERDAM
VENLO
20. 20
Effective 1st October 2019, Dimerco Express Group has restructured to set up an Executive
Management Board (EMB) with focus on “Air Freight, Ocean Freight and Contract Logistics”,
covering multiple services that includes customized services: transportation, logistics, cargo
insurance, import/export customs and inspections, domestic China transportation, cross-border
road freight in Asia, Central European cross-border railway and cross-border e-commerce.
And the upgraded Business
Intelligence Technology (BIT)
Division is set to support for
business developments, service
optimization and improvement
of operation and management
efficiency.
COMPREHENSIVE LOGISTICS SERVICES (1/3)
MULTIPLE SERVICE OFFERINGS
Air and Ocean Management
China Domestic Transportation
Supply Chain Management
Consultancy
Customs Brokerage &
China AQSIQ
Multimodal Transport
Warehousing and Distribution
Cargo Insurance Service
Chartering
In-house Logistics Support
21. 21
COMPREHENSIVE LOGISTICS SERVICES (2/3)
CONTRACT LOGISTICS
Dimerco also provides contract logistics, such as designing and planning supply chains, designing
facilities, warehousing, transporting and distributing goods, processing orders & collecting
payments and managing inventory.
⚫ Distribution Center
⚫ Order Fulfillment
⚫ Cross-docking
⚫ Reverse Logistics
⚫ Service Logistics
⚫ Others
Logistics Types
Contact Us at: ContractLogistics@dimerco.com
22. 22
COMPREHENSIVE LOGISTICS SERVICES (3/3)
CONTINGENCY PLAN
To Enhance Int’l Logistics During COVID-19, Dimerco Express Group worldwide teams managed to
handle freight movements by customized Charter Flight and Multimodal Transport services
during pandemic Coronavirus with its professionalism in quick response by a seamless teamwork.
Chicago, US
London, UK
Los Angeles, US
New York, US
Singapore
Hong Kong
Xiamen, CN
Guangzhou, CN
23. 23
LOGISTICS SOLUTION
CROSS-BORDER TRAIN / ROAD FREIGHT
Optimal Solution
By linking major locations in Europe,
Southeast Asia and China
Cross-Border Road Freight (CBRF)
Cross-Border Train Freight (CBTF)
Exclusive routing and on time delivery
No more delays with our innovative delivery schedule and solutions.
Westbound Weekly Departure
Day 1 Day 2 Day 3 Day 4 Day 5 Day 6 Day 7
SHENZHEN HANOI
THAILAND
LAOS
VIETNAM
BANGKOK PENANG
KUALA
LUMPUR
SINGAPORE
Multi-transportation from KR,
JP, TW, HK via CN to Europe
Distribute Cargo in 36 cities
of 14 countries in Europe
Day 1 Day 2 Day 3 Day 4 Day 5 Day 6 Day 7
XI'AN
ZHENGZHOU
MALA/
HAMBURG
HAMBURG/
MUNICH
EUROPE
Distribution
4-6 days
16-18 Days
MINSK
MOSCOW
EKATERINBURG NOVOSIBIRSK
ERENHOT
ALASHANKOU
ASTANA
OKTYABR'SK
ZHENGZHOU
SHANGHAI
BANGKOK
KEDAH
HO CHI MINH CITY
KUALA LUMPUR
SINGAPORE
DUISBURG
HAMBURG MALA
SHENZHEN
HANOI
⚫ Faster than Sea Freight
⚫ Cheaper than Airfreight
TAIWAN
HONG KONG
JAPAN
KOREA
SHANGHAI POZNAN/
HAMBURG
20-22 Days
XI'AN
POZNAN
14-20 Days
MUNICH
24. 24
OPERATION & SERVICE EXCELLENCE
Dimerco continually strives to be the most
competitive global transportation & logistics
service provider, integrator & consultant,
with legal compliance expertise worldwide
for supply chain optimization and security.
Customs
Brokerage
Industry
License &
Permit
Legal
Compliance
Country
ISO
C-TPAT
TAPA
AEO
Culture
Religion
Language
25. 25
INDUSTRY LICENSE & PERMIT (1/3)
C-TPATIATA
ISO 9001 : 2015ISO 28000 : 2007 ISO 9001 : 2015
⚫ Customs Broker License
⚫ Bonded Warehouse License
⚫ Road Transportation License
⚫ Customs Supervised Warehouse License
Business License Class A
NVOCC Domestic Airfreight
Business Licenses in China
Others
27. 27
INDUSTRY LICENSE & PERMIT (3/3)
BENEFIT OF AEO ACCREDITATION
4 Advantages of AEO ( Grade A ) for Import Operation (compared with Grade B)
Priority in handling the bonded transshipments Shorten 1 – 2 hours
Priority in releasing the physical cargo (import business) Shorten 3 – 4 hours
Priority in examination Shorten 1 working day
Priority in clearance Shorten 1 – 2 hours
Privileges of AEO ( Grade A ) for Customs Broker (compared with Grade B)
• Dedicated service window in Customs • Priority in customs examination
• VAT settlement after cargo released by customs • Lower ratio of customs examination
• Apply customs brokerage during non working hours
Timeline Cargo Arrive
in PVG
Cargo Move to Dimerco
Customs Supervised Warehouse
Customs Clearance &
Quarantine Check
Loading &
Dispatch
With
AEO
Without
AEO
07:00 09:00 10:00 10:30 11:00 13:30 15:30 16:00
1 2 3
4
5
1 2 34 5
1 2 3 4 5
Saves 5 hrs
Case Study of Import Operation (Remarks: Shanghai Customs Office Hour 08:30-11:30, 13:30-16:00)
29. 29
INDUSTRY EXPERT
We Provide Logistics Solution
Tailor-Made For Individual Customer!
Dimerco provides customized services for
customers around the world from 50+ leading
industries.
Dimerco is listed as a vertical industry expertise in
Technology by A&A*
*Source: Armstrong & Associates, Inc., 2018
Aerospace
Semiconductor Technology
Hardware &
Equipment
Solar Energy
Telecommunication
Parts
eCommerce
Machinery
Parts
Oil & Gas
Equipment
Material
Auto
Components
Metals &
Mining
Construction
Materials
Apparel &
Textile
Medical &
Health
Household
Products
33. 33
SUPPLY CHAIN SOLUTION
WE MAKE YOUR JOB EASIER
Reporting &
Analytics with
Dimerco
Collaboration
Service Platform
Real-Time Visibility
Data Integration
Capability
As a “Mobile Intelligence Logistics
Service Provider”, we optimize
service to make your job easier.
AI
(Artificial Intelligence)
Big Data
Analysis
Semi
Automation
Focusing on
Application of
Business
Intelligence
Technology
34. 34
Mar. 2020
Collaboration
⚫ Data Integration (ex. EDI) capability with all involved parties
⚫ Collaboration Service Platform (CSP) via internet access
⚫ Initiative on IATA e-freight Project to support paperless
shipment. As of Dec. 2019, Dimerco is ranked at:
No.4 by e-AWB penetration during Dec. 2018 to Dec. 2019 of
Top-50 freight forwarder groups
COMPREHENSIVE IT SYSTEM CAPABILITY
DIMERCO IT COMMITMENT
Visibility
⚫ Supply Chain information / milestone Track & Trace
⚫ Event Management & Notification
⚫ Shipment Document Sharing capability
⚫ Customize Reporting & Analysis Service
Optimization
⚫ Standardized Operation System with Local Applications
⚫ Continuous Process Integration & Automation
⚫ Supply Chain Flow Control Mechanism
⚫ Reporting Management Tools
35. 35
Dimerco Value Plus System®- BUSINESS INTELLIGENCE
TECHNOLOGY INNOVATOR & INTEGRATOR
⚫ Product & Process Innovator
⚫ Solution Provider & Integrator
Strategize & Transform towards
Mobile Intelligence Logistics
Service Provider via self-
developed platform:
36. 36
AGENT / JV PARTNERSHIP INTEGRATION
• eManifest Data Exchange with Agents
• Warehouse Data Integration Project
• EDI Monitoring Program
• My Dimerco for Agent (www.dimerco.net/mydimerco)
• Shared Agent Contract and Contacts
• Shared News and Office Calendar
• Global Real-time Approved AR/AP Statement
• ACS Program for Agent
• Settlement Process Enhancement
• Cash Flow Management Improvement
⚫ Data Flow & Information Flow Integration
⚫ Financial Flow Integration
42. 42
Performance Recognition by Leading
Transportation Organizations
GLOBAL AIR PERFORMANCE RECOGNITIONS
EXPERTISE
Ranked #24 in 2018, 2017 & 2016 Air Freight Tonnage
as Top 25 Global Freight Forwarders
by Air Cargo News and Air Cargo World
Source from Armstrong & Associates
“Top 10 Asia Pacific 3PLs” in Air Freight Forwarding
Volume
by Armstrong & Associates
Airfreight Forwarder of the Year 2018, 2017 & 2016
by Air Cargo Week
( Remark: Trademark belongs to the respective owner)
Criteria: Global Network/ Customer Service Focus /
Commitment to Developing New Technology
Finalist in 2018: DHL, Geodis, Panalpina, Dimerco
in 2017: DHL, Geodis, Kuehne + Nagel, Dimerco
in 2016: DHL, Geodis, Kuehne + Nagel, Dimerco
www.dimerco.com
43. 43
Performance Recognition by Leading
Transportation Organizations
GLOBAL OCEAN PERFORMANCE RECOGNITIONS
EXPERTISE
2016 Ocean Freight Volume Top 50
Forwarders
by Datamyne
2019, 2018, 2017 & 2016 Top 50 Ocean
Freight Forwarders
by Transport Topic
( Remark: Trademark belongs to the respective owner)
44. 44
Recognized on Award Finalist by Lloyd's Loading List (Sep.) in 2019 and
British International Freight Association (Oct.) in 2019 & 2018
Source from Lloyd’s Loading List , Link:
https://www.eventsforce.net/informabi
/frontend/reg/tOtherPage.csp?pageID=
35341&eventID=26&traceRedir=2
OTHER RECOGNITION
Source from BIFA , Link:
https://www.albacore.co.uk/bifa-
awards-2018-19/
https://bifa.org/news/articles/201
9/oct/33-freight-forwarders-are-
shortlisted-for-bifas-freight-
service-awards?l=y
46. 46
DIMERCO GREEN POLICY
⚫ Reduce, Reuse, Recycle
• Company Giveaway (Recycle Bags, Notebook & Straw)
⚫ Build up Paperless and Green Working Environment
through Business Intelligence Technology Solutions
• Internal Supply Chain (Web 3.0 based Dimerco Value Plus System®)
• Mobile Application & Development
• Partnership with Alliance, Airline/Carrier and Customers (Data
Integration EDI capability and IATA e-freight projects)
• Internal Control & Policy Setup
⚫ Transportation Management
• Consolidation Yield Management module
⚫ Supply Chain Management
• Time-defined logistics services for green success
47. 47
⚫ New Green Building in Jakarta, Indonesia on Oct. 19, 2018
CORPORATE SOCIAL RESPONSIBILITY
49. 49
DIMERCO FCPA IMPLEMENTATION
⚫ General Rule for all employees
• Dimerco Manual tailor-made for FCPA compliance
⚫ Employee Compliance
• Dimerco employees have to acknowledge Dimerco's Code of Ethics
and Business Conduct thoroughly.
⚫ Training Material
• FCPA seed members
• FCPA basic awareness & Accounting on-line training courses
⚫ Dimerco Agent Compliance
• Existing agents: Signed acknowledgement of Dimerco's FCPA
compliance in "Agent/Sub-contractor Certification"
• New agents: Added FCPA compliance clauses in the agreement