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Casestudy on DHL

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DHL commits its expertise in international parcel, express, air and ocean freight, road and rail logistics. DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. DHL’s global headquarter is situation at Bonn in Germany.

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Casestudy on DHL

  1. 1. 1 All contents © 2016 Effectus Solutions Pvt Ltd (CrossProf.com). All rights reserved. The tagline of the companywell definesit;‘if it is aboutlogistics,it is aboutDHL.’ DHL is the global marketleaderinthe logisticsindustry. DHLcommitsitsexpertise ininternational parcel,express,airand oceanfreight,roadand rail logistics. DHLis presentinover220 countriesandterritoriesacrossthe globe,makingitthe mostinternational companyinthe world. DHL’sglobal headquarterissituationat Bonn in Germany. Theirservicesincludes Expressdeliveriesworldwide;freightforwardingwithplanes,trucks,shipsand trains;warehousingservicesthatgobeyondjuststorage,butinclude everythingfrompackagingto repairs;international mail deliveries;customizedandspecializedshipping. DHL isa part of the giant Deutsche Post DHL groupwhoare Germany’sonlyuniversal providerof postal services. They delivermail tonational andinternational destinations. Deutsche PostDHL is world’s leadingpostal & logisticsgroup too. The group companyis Europe’slargestpostal provider.
  2. 2. 2 All contents © 2016 Effectus Solutions Pvt Ltd (CrossProf.com). All rights reserved. Division of Business: DHL EXPRESS DHL is numberone international expressdeliveryprovider. DHLExpresstransportsurgentdocuments and goodsreliablyandontime fromdoor-to-doorinmore than220 countriesandterritories,and operatesthe mostcomprehensive global expressnetworkwithself-operatedinfrastructure. Withafleet of more than250 aircraft,DHL Expressisalso one of the largest air carriers in the world The Expressdivisiontransportscourier,expressandparcel shipmentsall overthe world,combiningair and groundtransport,underthe DHL brand. It isdividedinto business unitsalongregions inEurope, AsiaPacific, Americas, Europe,the MiddleEastandAfrica. DHL GLOBAL FORWARDING & FRIEGHT Thisdivisioncarriesgoodsbyrail,road,airand sea underthe DHL brand. In itsdailybusinessDHLGlobal Forwardingtakescare of a varietyof customers'logisticsneeds,from standardizedlogisticsoperationsandmulti-modal transportsolutionstohighlyindividualizedindustrial projects. DHL Global Forwarding handlesglobalairandoceanfreight. DHL Freight,one of Europe'sleadingroadfreightproviders,offershigh-qualityLTL(lessthantruckload), FTL (full truckload) andintermodal servicesforthe B2B environment.Withitsroadfreightexpertise,an unrivalled terminalnetwork,specialserviceslikecustoms,sector-specificsolutionsoras a Lead Logistics ProviderDHL Freightsimplifiesits customer’s mostcomplex transportationprocesses. DHLFreightruns a ground basedfreightnetworkcovering Europe,Russiaandtrafficintothe Middle East. DHL SUPPLYCHAIN The SupplyChain/Corporate InformationSolutionsprovidescontractlogisticsandcorporate information solutionstailor-madeforcustomers. DHL SupplyChainisthe global marketleaderincontractlogistics,providingwarehousing,managed transportand value-addedservicesateverylinkinthe supplychainforcustomersinavarietyof industries. DHL GLOBAL MAIL It consistsof international businessmail,B2Cparcel,directmarketing,andhybridorfullydigital service. DHL Global Mail isDHL's worldwide expertinprovidingcustomizedsolutionsforyourmail andB2C parcels.They maintainone ofthe world'slargest deliverynetworks,withabout32 salesofficesand26 processingcentersonfive continents,andone objective:customer’s complete satisfaction. E-Commerce Service The e-Commerce worldisgrowingfast!The internethasbecome aglobal marketplace foronline shoppersacrossborders. That the reasonDHL too provides the ecommerce solutionstovariousonline retail group. Theyreduce the complexitiesininternational shippingandsupportthe businessesin offeringtheircustomersaholisticonlineshoppingexperience. Theyprovide all inone services fromdata transfer& labelingof productthroughthe software,pickup& handlingof products,transportation& customclearance to deliveryandevenreturnhandlingtoo. OTHER SERVICES
  3. 3. 3 All contents © 2016 Effectus Solutions Pvt Ltd (CrossProf.com). All rights reserved. GreenLogisticsSolutions Climate change isone of the greatestchallengesfacingourgeneration. Increasingauthorities and consumersexpectbusinesstocalculate,accountforandreduce theiremissions. DHL’sGoGreen program can guide youthroughthe processesyou’ll needtooptimizeandoffsetyourgreenhousegas emissions. Greeningthe businesssupplychaincanreduce theircostssignificantly. Temperature ControlledLogistics DHL hasa wide range of transportation,storage andend-to-endsupplychainsolutions,whichcaterfor all the temperature specificneeds. Theyproviderefrigeratedtransportationfacility forFoodservices. They evenprovide time-sensitivetransportationfacility forperishable commodity. Customs,Security & Insurance Solutions Theirhighlyefficientcustomsbrokerage,clearance andcomplianceserviceisdesignedtotake the complexityoutof the customs process.Aswell asmovingthe goodsseamlessly acrossinternational borders,they ensure complete securityinchallengingenvironmentsandprovide insurance against unforeseenevents. Software as a Service DHL isa perfectexample of afirmthat hasadoptedthe 'as-a-service'modelthatisbecomingmore prevalentinbusinessesthe worldover. The groupcompanyhasa veryhighdegree of automation. With natural disasters,terroristattacksandunpredictable weathergettinginthe wayof supplychain networks, the logisticsfirm alwaysunderstoodthe importance of datato predict,monitorandavoid delays.ButnowDHL haspackagedthisinsightintoa SaaS tool to a new revenue stream. The software platform– namedResilience360 - allowsfirmstouploadsupplychainnetworkdatatoprovide areal- time viewof risk.Informationaboutwhatproductstheyare shippingfromsuppliers,the route for manufacturingsitesandshipmentsystemsare pooledintoone central system. Key Figures The company earned revenueof €56,630 millionin2014, witha profitof €2,071 million.
  4. 4. 4 All contents © 2016 Effectus Solutions Pvt Ltd (CrossProf.com). All rights reserved. Merger & Acquisitions March 2003: DHL enteredintoadefinitivemergeragreementwiththe USbasedexpressparcel deliveryprovider Airborne,Inc. This transactionincreasedmarketsharesand profitabilityof bothpartners,hence creatinga strong presence inthe USmarket to compete withthe dominatingplayers. November2004: India’sbiggestlogisticscompany- Blue Dart- wasacquiredbyDHL to increase itspresence inIndia. After the acquisitionboththe companycontinue usingtheirownbrandnames. The deal wasabout$162 million. November,2004: DHL andNewgistichave enteredintopartnershiptoofferretail merchandise returnsolution-Smart Label- forDHL customers.SmartLabel addressesthe reverselogisticsneedsof multi-channel retailers. Newgistic,Inc.(www.newgistics.com) isthe leaderinreturnsmanagementsolutionsforthe directretail industry. December2005: Deutsche PostWorldNet has alsoacquired Exel.The combinationof the twocompaniescreatesthe global No.1 in seafreight,oceanfreightandcontractlogistics. March 2015: DHL, global logisticsprovider,hasacquiredGermanlogisticsbusinessof pharmaceuticalscompany STADA witha deal tomanage the logisticsactivitiesandsitesof the pharmaceutical companyin FlorstadtandBad Vilbel,nearFrankfurt/Main. Ref: http://www.dhl.com/en/about_us/company_portrait.html http://www.computerworlduk.com/in-depth/it-business/3608980/dhl-how-a-logistics-firm-evolved-to- provide-software-as-a-service/ http://annualreport2014.dpdhl.com/ http://www.dpdhl.com/content/dam/dpdhl/Investoren/Veranstaltungen/Reporting/2015/gb2014/DPD HL%20_2015_BusinessProfile_InvestorRelations.pdf http://timesofindia.indiatimes.com/business/india-business/DHL-acquires-Blue- Dart/articleshow/916746.cms http://www.dpdhl.com/en/investors/investor_news/financial_news_archive/2005/exel_acq_complete. html#mainpar_text http://www.biospectrumasia.com/biospectrum/news/220808/dhl-acquires-logistics-arm-german- pharma http://avstop.com/news/dhl_airborne.htm
  5. 5. 5 All contents © 2016 Effectus Solutions Pvt Ltd (CrossProf.com). All rights reserved.

DHL commits its expertise in international parcel, express, air and ocean freight, road and rail logistics. DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. DHL’s global headquarter is situation at Bonn in Germany.

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