DGF USA, about

1 DHL Global Forwarding | Miami | 2014
Name of the presenter
DHL GLOBAL FORWARDING
USA Country Capabilities Presentation
Matt Bromley
V1.0

Agenda
DHL Group
DHL Global Forwarding in U.S
Service Portfolio
Sector Expertise
Success Stories in Target Industries
Main Contacts

Deutsche Post DHL – Group Overview
Source: DPDHL Group Presentation 2013
Mail Global Forwarding, Freight Supply Chain Express
Revenue: €14 Billion
Employees: 175,000
Revenue: €15.6Billion
Employees: 42,000
Revenue: €6.9 Billion
Employees: 136,800
Revenue: €6.9 Billion
Employees: 136,800
DHL Global Forwarding:
• World’s no. 1 in air freight and no. 2 in ocean freight
• Presence in more than 150 countries and territories with 850 terminals, warehouses and offices

DHL Global Forwarding – U.S Facts
Chief Executive Officer: Christoph Remund
Over 50 operating offices across the U.S.
More than 3,500 employees across the U.S.
Largest Free Trade Zone Operator in the U.S. with 900 brokerage
experts of which 150 are liscensed
Exclusive network of warehouses & distribution facilities across the
U.S. including specialized warehouse (e.g. Temperature Control) to
meet customers requirements
HQ location in Miami, Florida
Winner of the Stevie Award for Customer Service Excellence

DHL Global Forwarding – U.S. Core Services
Please note that by clicking on the pictures you will be redirected to the relevant section in the presentation

Air Freight
Back to Core Services slide
FACT BENEFITS
• Over 700 operational
airfreight experts in the
U.S.
• More than 50 operation
locations
• Cargo TSA / Screening in
24 stations with certified
screening personnel
• Complete range of air
freight services
(Commercial flights,
Starbroker solutions,
Charter, Hand Carry)
• Strong Export Gateway
system with over 12,000
consolidations per
month from 6 major
gateways to 225
destinations worldwide.
• Effective claim
handling
• One point of contact
• Competitive pricing
• Flexible and
customized services
• Standardized
connections and fixed
schedules
• Consistent service
quality
• Secured capacity in
volatile periods
• Own screening
facilities

DHL AIR PRIORITY
For time sensitive cargo DHL Air Priotity is the right choice. It includes priority handling at origin, first flight out, expedited
clearance and delivery at destination to ensure fast door to door performance.
DHL AIR CONNECT
With over 17,000 scheduled departures per week from over 250 city pairs DHL Air Connect is the right balance of speed
and efficiency for moving a wide range of shipments door to door to every major marketplace worldwide.
DHL AIR ECONOMY
Using alternative routing and carrier selection, DHL Air Economy is a cost effective product with no loss of customer
service. For less time sensitive cargo where reliability still counts, this is an economical choice.
DHL AIR CHARTER
Provides flexible capacity and routing options for customers special lift requirements. From new product launches and
line down situations to handling oversize, heavyweight or other special cargo, we have qualified charter experts in key
centers of trade.
DHL AIR COMBINED
A combination of Air Ocean Ground Forward to maximize our customer’s efficiency with the emphasis on the Air
component to ensure speed to market. By combining our products we can offer a seamless mix of transport modes to
match delivery schedule and cost requirements.
DHL SEAIR
Combines the speed of Air Forward Products with the economy of Ocean Forward. This product offers the ideal balance
for improved transit times over conventional Less-Than-Container-Load (LCL) movement at a considerably lower cost than
pure air freight.
DHL DOOR-TO-MORE™
Combines DHL’s leading intercontinental transportation capabilities with our comprehensive ground distribution network.
DHL Door-To-More™ provides end-to-end transparency and helps customers shorten delivery time to market – cutting
supply chain costs.
Air Freight Service Portfolio

ALASKA
Honolulu
HAWAII
FACT BENEFITS
• More than 410 ocean freight
U.S. specialist
• 17 operational locations
• U.S. has over 12,000 point
pairs with over 57 exports
weekly
• A comprehensive range of
services
• A global door-to-door
service to & from every
container port in the world,
with planned space allocation
and regional inland logistics
agreements in place
• DHL Global Forwarding
works with a host of carriers
across all the major carrier
alliances
• Unlimited service
combinations
• Centralized global
purchasing in order to
provide competitive price
• Flexible capacity and
space-allotment
• Dedicated contacts in
Ocean Freight
Commercial Centers
(OCC)
• Own NVOCC operators
• High level of security
(LCL Direct Boxes, Ocean
Secure System)
Ocean Freight

Ocean Freight Service Portfolio
DHL OCEAN DIRECT
With loading directly by the shipper and direct delivery to consignee DHL Ocean Direct uses Full-Container- Loads (FCL)
to offer customers reliable, flexible and cost efficient transportation globally. We offer tailored alternatives for the
movement of all kinds of commodities using various equipment types and capacities.
DHL OCEAN CONNECT
Operating our own in-house network we connect customers’ Less-Than-Container-Load (LCL) cargo to every major
container port in the world. Scheduled departures are managed from end-to-end to ensure customers’ deadlines – and
promises – are kept.
DHL OCEAN CONTAINER MANAGEMENT
Environmentally friendly yet cost efficient transport that combines Feeder, Rail and Road to get cargo from pickup point
to origin port and from destination port to final destination on time.
DHL OCEAN ASSEMBLY
Customized buyers’ or shipper’s consolidation allowing customers to bundle products and orders purchased from various
manufacturers from a single or multi-country origin locations, into dedicated Full-Container-Load (FCL) containers. Our
consolidation service increases visibility and reduces customers’ cost.
DHL OCEAN SPECIAL
Flexible, customized DHL conventional load services for the transportation of oversized goods too large to fit into standard
containers, including break-bulk and roll-on roll-off cargo.
DHL OCEAN CHARTER
DHL Ocean Charter meets the needs of customers with large non-containerized cargo guaranteeing capacity and delivery
times.

Customs Brokerage Solutions
PQK PEM
MSP
BWS
SEA
PDX
SFO
LAX
SAN
OAY
CXL
PHX
TUS
NOG ELP
EGP
LRD
MFE
DFW
SLC
DEN
OKC
MCI
MLI
PIA
STL
MEM
IAH
MSY
MKE
ORD
IND
PHN
DTW
ADT
CLE
CMH
CVG
BNA
ATL
MCO
MIA
SJU
SAV
CHS
CLT
RDU
ORF
DCA
BWI
PIT MDT
BUF
ROC
SYR
PLB
BTV
ALB
BOS
JFK
NYP
PHL
Columbia
Northern Border Region
Southern Border Region
FACT BENEFITS
• Availability 24/7/365, through
our Centralized Customer
Care Processing Center
• End-to-end customer
solutions
• Reconciliation services
• Duty drawback services
• Largest Foreign Trade Zone
operator in the US
• Wide range of NAFTA
services
• Reporting solutions
• Technical Advisory &
Consulting
• Export & Import Compliance
Assessment
• Harmonized Tariff
Classification
• Import Security Filing (ISF)
• Smooth and fast customs
clearance
• DHL Global Forwarding to
act as your representative
and contact point with
regulatory authorities
• Full transparency of your
flow of goods and costs
involved via our control
tower solutions
• Bonded warehouses for
easier import, export and
transit operations
• Standard operating
procedures and reliability
through our certified
Compliance-driven Quality
programsALASKA
HAWAII
Honolulu

Domestic Solutions
FACT BENEFITS
• Quick turn around for
quotes and other
inquiries
• Easy access to data mining
and reporting (for easy
tracking)
• Value Added Services
such as precision deliveries,
and other special
requirement
• 12 Competence centers
strategically located across
the U.S.
• Transit Optimizer /
Service Guide: Determine
exact transit times for all
standard service options,
no more guessing
between air and ground
• competitive pricing with
no hidden charges
• Customer oriented
service with a can-do
attitude
• Time saving through no
documentation needed
for shipments (with the
exception of shipments to
/ from the U.S. to San
Juan, Puerto Rico and
the U.S. Virgin Islands.
• On-time delivery

Value Added Services - DHL Shipment Value Protection
Plan
Protection against the unexpected
DID YOU KNOW?
ADVANTAGES OF DHL
SHIPMENT VALUE
PROTECTION PLAN
• Without additional protection
plan the forwarder is obliged to
pay only a certain fix amount
(of money) based on the weight
of your shipment
• “Acts of God” are generally not
covered by regular protection
providers
• DHL Shipment Value Protection
Plan can be executed easily
and quickly and you can sign
up by phone from anywhere in
the world and in case of
damages the claim can be
placed in any DHL Global
Forwarding offices worldwide.
• DHL Shipment Value Protection
Plan is available for ocean, air,
road transport, warehousing
and industrial projects
• Simple process of
claims and payments,
shipping and protection
from one provider
• Competitive low cost
• Complete coverage
including “Acts of God’ for
the full value of your
goods and transportation
charges
• Reimbursement of
claims within 30 days of
filling

Value Added Services - DHLi
Simple to book, track and report
FACTS BENEFITS
• Book ad-hoc shipments from
scratch
• Provides customer a
consolidated view of where
every shipment is
• Electronically attach documents
to the shipment at any time
and share with precise access
control
• Access to Global Resource
Guide that provides details on
customs restrictions, required
forms and documents
• Access to Global Resource
Guide that provides details on
customs restrictions, required
forms and documents
• Get a consolidated view
across all transport
modes
• Save time and reduce
potential data entry
errors by using the e-
booking system for import
and export air and ocean
freight shipments
• Reduce cost of risk and
research into new
locations with instant
access to our Global
Resource Guide
• Keep Track and stay in
control of your shipments
at all times wherever
you are

Customer Care Centers
Putting our customers needs first
FACTS BENEFITS
• Two locations & 24/7 customer
service & operational support
• Simplified and sustainable
solutions
• Sector expertise
• Dedicated and trained
logistics professionals
committed to customer service
excellence and single point
resolution for all your logistic
needs
• Specific implementation
processes for new customers
(CIPM Lite)
• Tailor-made customer
service solutions
• Centralized command
and recovery center
• Dedicated phone lines
• Customized reporting
capabilities
• Coordination with
suppliers to ensure
timely recovery and
transport of materials in
accordance with
customer’s requirements
• Shipment monitoring to
ensure milestones are
met and timely
communication in the
event of shipment delays

IT Solutions
Helping you save time and money
IT TOOLS BENEFITS
• DHLi
• SCI Swift Visibility
• SCI TMS
• LWMS
• EDI
• Galaxy (ISC)
• MMS (Industrial Projects, OFR
MCC)
• Reduced time to market
• Reduction in supply chain
costs
• Supply chain optimization
• End-to-end supply chain
transparency
• Seamless integrated data
processing
• Quantitative performance
metrics
• Pro active decision
making

U.S. Sector Expertise
Life Sciences
& Healthcare
Delivering pharmaceutical
products globally, through
a controlled transportation
network
Please note that by clicking on the pictures you will be redirected to the relevant case study
Chemicals
Secure, timely and cost
effective solutions that
bring value across the
chemical sector
supply chain
Technology Consumer Retail
AerospacePublic SectorEnergyAutomotiveEngineering &
Manufacturing
Simplify your supply
chain from design
concepts to consumers,
wherever your suppliers
and markets are
Improving your speed to
market, reducing damage
to products
Providing highly reliable,
consistent, and secure
integrated supply chain
solutions globally
Proactive solutions
providing control to
respond quickly to
changing market
conditions
Managing complex and
far-reaching supply
chains while offering
strong operations, speed
and reliability
Delivering to remote
locations, planning and
executing turnkey projects
regulatory compliant,
speeding up new
market entry
Providing operational
excellence, security,
planning and timely
delivery of logistics
services
Providing high quality
inbound and outbound
aerospace logistics with
24/7 customer service to
get aircraft back in the air
sooner

DHL Global Forwarding – U.S. Customer Portfolio
With DHL Global Forwarding, you benefit from working with specialists - not just in
logistics but also in your particular industry, no matter what it is.
• Covers all trade lanes inbound and
outbound for both Air and Ocean
Freight in all industries supported
by Trade Lane experts.
• Customer Service with New
Customer implementation process
• Quality and Service program called
First Choice
• Dedicated teams in place to serve
key accounts and focus on industry
specific needs
Selected Key Customers

DHL Global Forwarding – Putting the customer first!
No. 1 air freight and
leading ocean freight
provider
• Widest range of service portfolio
• Coverage in 220 countries in the world
• Offering both standardized and customized
solutions
U.S. market
expertise and
knowledge
• Over 50 offices in the U.S. and over 10 distribution
centers
• Over 700 air freight, 400 ocean freight, 900
customs experts
Sector
competence
• Industry Competency Centers
• Consultancy
• Trade lane and sector driven expertise
Customer service
excellence
• New customer onboarding process
• Fast rate quote response time
• Two customer support centers offering 24/7/365
availability
Quality and
continuous
improvement
• Innovative solutions being developed every day
• Specific industry solutions
• Certified facilities
• Supply chain optimization

THANK YOU

BACK UP FILES

Life Sciences and Healthcare – Case Study
2,000 specialist, 25 Life Science Competency Centers all over the world providing customize solutions from consulting
to cold chain and clinical trial business solutions.
• The customer was looking for quality in
cargo handling, storage and transport of
temp-controlled shipments with end-to-end
temperature control
• They required their freight forwarder to
provide service excellence, streamlined
processes, efficient coordination and
compliance to SOPs and competitive cost
• Documentation quality and regulatory
compliance
• The company was looking to have global
visibility of their supply chain, reporting and
corrective actions
DHL Solution
• High levels of performance standards
• Proactive monitoring and exception notifications of
temperature-controlled shipments
• End-to-end visibility and temperature control
• Single point of contact and cold chain subject matter
experts
• Documentation quality and accuracy for transportation and
regulatory compliance
• Competitive market rates
• Air freight transportation coordination and execution
Value to customer
• Dedicated contact
• Reduced cost of logistic spending
• Reduced lost of quality of medication due to continues
temperature control
• Increased visibility
• The company was a major healthcare
manufacturer with more than 40,000 employee’s
worldwide and an estimated annual revenue of
$28 Billion
The Customer
Background

Chemical – Case Study
Our DHL solution and innovation team offers customized solutions from designing sustainable supply chains to
Transport Management and IT Platform implementation
• The customers logistics strategy was to work
with a reduce number of preferred service
providers for their combined global air freight
and ocean LCL shipments
• The customer expected to increase operational
productivity, leverage volumes to reduce
transportation costs and seek innovative
solutions through close cooperation with the
selected provider
• DHL was already their air freight provider
DHL Solution
• After a deep analysis of the customers hazardous and non-
hazardous LCL shipments, 80% of which were exports from
the U.S. DHL Global Forwarding put forward a proposal
based on our in-house LCL program (Danmar Lines)
• Operating as the single provider of LCL for the customer, we
worked with each manufacturing sites to prepare a site based
sailing schedule controlled an operated within the DHL Global
Forwarding network
• A single transparent SOP together with an enhanced IT
shipment tracking platform over-arched the program
Value to customer
• The customers overall LCL costs were reduced by 11%
• Their customer service teams had increased visibility and
predictability around sailing and delivery times
• Customer was able to reduce their multiple LCL supplier base
to just one provider
• Dow, is an American multinational chemical
corporation headquartered in Midland, Michigan,
United States and has approximately 53,000
employees worldwide, and a revenue of around
$57 Billion
The Customer
Background

Technology – Case Study
Industry leading established process from critical time to market shipment optimization, capital equipment move to
LLP Management and security design.
• Toshiba was facing high transportation costs from
competitors
• Their current freight forwarder had assigned
Toshiba a customer representative that was
equipped to handle small technology companies
and not global companies like Toshiba
• Other request that Toshiba was looking to fulfill
was competitive logistics solutions and more
detailed reporting capabilities
DHL Solution
• A dedicated Key Account Manager would be assigned to
Toshiba
• Transportation networks were analyzed and optimized
• TMS implemented using fast routines to determine best mode
and/or service level
• System integration enabled TABS to receive carrier
performance and rate metrics
Value to customer
• Improved order and freight management
• Improved customer service
• Achieved freight savings by 15%
• Toshiba is headquartered in Irvine, California and
it has around 199,000 employees worldwide with
a annual revenue of almost $77 Billion
The Customer
Background

Automotive – Case Study
Our network of Automotive Competency Centers and a worldwide pool of over 150 automotive experts with in-depth
knowledge are here to put you at ease when it comes to Inbound and Aftermarket logistics.
• In 2007 Daimler initiated consolidation of truck
related divisions into Daimler Truck North
America. Division included Freightliner, Detroit
Diesel, Sterling Truck, Axle Alliance, Thomas Bus
and Western Star
• DHL Global Forwarding has been the 3PL for
Detroit Diesel since 2005, managing all activities
for AMNO imports from Brazil
• Corporate strategy was to consolidate all brands
operating in AMNO to utilize 1 single source for
compliance and Customs Brokerage versus the
use of 5 different providers
• Scope of business included Northern Border,
Southern Boarder and all International
transactions
• RFQ volume estimates were for 160,000
customs entries annually
DHL Solution
• DHL Global Forwarding centralized all Northern Border and
International Inbound activities at the Port Huron, Michigan
Central Brokerage Hub.
• Perform “RLF” entries for any port of entry of 100% of imports
and exports
• Centralized Classification Data Base for 500,000 part numbers.
• Manage vendor and carrier performance against set KPI’s
• DHL Global Forwarding and DESC joint solution for Southern
Border imports & exports of supplier parts and finished vehicles
• 100% ownership of boarder activities are handled and managed
for 2 primary manufacturing in Mexico
Value to customer
• Immediate efficiencies in brokerage compliance
• Centralized customer support
• 26% cost reduction
• Centralized data management
• Streamline communication
• True customer & vendor partnership
• Program management
• Daimler Trucks North America LLC is the largest
heavy-duty truck manufacturer in North America
The Customer
Background

Retail / Consumer – Case Study
End-to-end supply chain solutions, exception management, Network Design supported by our Retail Competency
Centers and Regional Hubs.
• Customer was looking for a logistics partner that
can support the dynamics of a fashion oriented
retail environment
• Logistics partner that can seamlessly bundle
import, cross-dock, short-term storage,
distribution, and transportation solutions
• Logistics network that provides a high degree of
timing control to coincide with marketing
campaigns, promotions, seasonal merchandise,
and retail location storage limitations
• Final-mile delivery options to accommodate
location and shipment specific requirements
DHL Solution
• Appointment driven delivery environment
• Short-term warehousing provides supplemental storage
capacity for retail locations
• Flexibility to split store deliveries based on local needs and
receiving constraints
• Pro-active communication with store locations and corporate
for all non-standard occurrences to assist with the Final-mile
delivery option
Value to customer
• Flexible line-haul scheduling allows customer to
accelerate/decelerate store fulfillment relative to external
marketing and/or actual demand
• Carton level accountability
• Customizable delivery options
• Inside
• Lift-gate
• Extra man-power
• Off-hour / time specific
• Vans (a division of VF Company) is a leading
global footwear, apparel and accessory brand
available in more than 170 countries worldwide,
approximately 58,000 employees and over $9
Billion in revenue
The Customer
Background

Engineering & Manufacturing – Case Study
Providing reliability and service excellence in your supply chain allowing efficient production planning and minimizing
downtime of your equipment and production lines, customer service dedication and pro-active communication.
• Decentralized, fragmented business that
requires support from a logistics provider
• Difficult culture and environment
• Coordination of the supply chain across
multiple business units is critical
• The customer was looking for a logistics
provider with innovative solutions for its CN-
US tradelane to manage coordination and
consolidation of its supply chain across
multiple businesses
DHL Solution
• ‘Big Bowl’ is a Trans-Pacific supply chain management solution to
improve velocity and reduce cost across the business
• Managing daily flows of goods to/ from China, across all regions &
businesses
• Reducing cycle time through enhanced materials & logistics
management
• Optimizing transportation to generate double digit productivity.
• Creating cross business unit visibility of trade flows
• Ensuring our ability to comply with changing U.S. and foreign
trade regulations and providing a Tradelane manager with
knowledge and relationships in China
• Increasing flexibility by reducing touch points, through routing
solutions, bypassing destination warehouses and going direct to
customer
Value to customer
• Average cycle time reduction: from 41 to 27 Days
• Overall inventory reduction / working capital improvement: $929,753
• End-to-end visibility (including air freight & ocean freight
transportation) via the ISC GT Nexus System
• Direct contact with experts in the China tradelane
• Honeywell is a Fortune 100 company with
approximately 132,000 employees worldwide,
and revenue estimate of over $37 Billions
The Customer
Background

Public Sector – Case Study
Customized relationship management programs that mirror client organizational needs. Providing specialized
services from handling and shipping Hazardous Materials to military duty free, Highly Sensitive Equipment and
Dangerous Goods.
• Customer wanted to move 3 million doses of
the H1N1 Pandemic vaccine from the supplier
in the U.S. to the customer based in Pakistan
• Due to the nature of the product and its
sensitivity to temperature, the consignments
had to be shipped in a manner where
temperature could be closely controlled
• When carriers were informed that the
customer was the United Nations, freight rates
increased which compounded the issue of
securing confirmed space on flights
• The client contracted DHL through a third party
United Nations organization so we did not
have direct contact with the customer
DHL Solution
• The first stage of the shipment was to move the vaccines to a
DHL facility in the U.S. for re-palletisation and cooling to
optimal transport temperature
• DHL pallet shippers were purchased and used for repacking to
provide a 120 hour window for transportation to destination
• Dispatches were in 3 lots of 12 – 14 pallets on commercial
airlines via Dubai with a transit time of 3 days
• During the project a dedicated project manager was on site to
manage repacking and dispatch. 24/7 consignment tracking
was provided by Life Connex
Value to customer
• Dedicated project manager on site
• Proactive management and problem solving
• Visibility and coordination of all shipments
• Use of specialist Life Sciences logistics solutions
• Aid & Relief Services Control Tower
• Collaboration across DHL sector expertise
The Customer
Background

Energy – Case Study
Delivering to remote locations, planning and executing turnkey projects regulatory compliant and speeding up new
market entry.
• Customer was experiencing difficulties with
material received correctly
• Customer wanted materials expedited and clearer
communication
• Customer was looking for a freight forwarded that
could maintain a relationship with it’s suppliers as
well in order to ease transportation and delivery
times
• Exxon Mobil, is an American multinational oil and
gas corporation headquartered in Irving, Texas,
United States with over 76,000 people worldwide
and a revenue of around $453 Billions
Value to customer
• Dedicated Project Manager to handle all transactions with
suppliers
• Proactive management and problem solving
• Visibility and coordination of all shipments
• Time saving solutions due to cooperation of supplier and
freight forwarder directly
DHL Solution
• DHL Global Forwarding arranged a team of 4 dedicated people
• Export ex-U.S. and ex-EU to EG (door-to-door), imports to the
U.S. / EU, other origins by request
• Freight forwarding, export clearance, OS&D and exceptions
resolution with the vendors, expediting, out of scope packing
and line item verification at origins (if requested)
The Customer
Background

Focus on Corporate Responsibility
With our activities in the area of Corporate Responsibility
we make a positive contribution to the environment and society.
• First logistics provider to declare it’s GoGreen goals
• Carbon efficiency improvement by 30% by 2020
(compared to 2007 levels), including our subcontracted business
• Network and capacity optimization, modernization of fleet and
buildings, green solutions for our customers
• Strategic partnership with the United Nations
• Support preparedness with Get Airports Ready for Disaster program
• On-location assistance provided by our Disaster Response Teams
• International partners: SOS Children’s Villages and Teach For All
• Improved educational opportunities and employability for young people
• Development of the potential of children and young people
regardless of their social background
• Support employee volunteer work with Global Volunteer Day and the
Living Responsibility Fund
• Employees donate for colleagues and provide financial
assistance through the internal We Help Each Other relief fund.

GoGreen – Protecting the Environment
With our GoGreen program we aim to minimize the impact of our business on the environment
GoGreen focuses on the long-term goal to improve our CO2-efficiency by 30 % by 2020
(compared to 2007 levels), including our subcontractors
GoGreen measures
With our GoGreen program we aim to minimize the impact of our business
on the environment.
Regular capture and reporting of Deutsche Post DHL‘s carbon
efficiency with Carbon Accounting and Controlling
Network and capacity optimization
Modernization of our fleet and using alternative vehicles
Energy efficiency improvement in our buildings
Mobilization of our employees
Cooperation with subcontractors, customers and organizations and
offering of green products and solutions
100 %

GoHelp – Disaster Management
Our global presence, logistics network & experience in international relief
provide the ideal network for helping people impacted by natural disasters
Disaster
Preparedness
1
GARD
(Get Airports
Ready for Disaster)
Lighthouse projects1)
DRT
(DHL Disaster
Response Teams)
Disaster
Response
2
Recovery3
WHEO
(We Help Each Other)
1) additionally: many local projects in disaster response and recovery

GoTeach – Championing Education
With GoTeach, we help reducing educational inequity and support
young individuals to expand their personal development and skills

DHL Global Forwarding – First Choice
Our annual customer survey and evaluations and improvement
initiatives enables us to keep our services at high quality.
We define the scope of process improvements based on
customer feedback
We continuously track, document and share best practices
on all improvement projects
We simplify our services and improve our customer touch points
We train and involve employees directly into
our optimization projects
We anchor continuous improvement as inherent part of our
corporate culture
By request, we design specific problem-solving processes
together with the customer
Customer Benefit
Reliable solutions that exactly correspond to our customers’ actual needs
and expectations
Sustainable service and quality excellence across all areas from product
offerings, pricing and customer service
Improved customer experience and fast, easy access to our services
State-of-the-art customer solutions through utilizing specialist know-how
and experience
Increased customer orientation and confidence,
to be in good hands as a customer
Tailored solutions with direct benefit for the customer‘s business

DHL Global Forwarding – U.S. Organizational Chart
Country CEO
Chris Remund
REGIONS PRODUCTS
Marketing
& Sales
Tim Robertson
Business
Performance
Management
Leonard Olenik
SUPPORT
FUNCTIONS
West
Tibor Fodelmesi
Central
Rob Betzer
East
Alasdair Philip
Customer
Service
Jim Underhill
Air Freight
Thomas Kuhles
Ocean Freight
Ahmet Erener
Customs
Brokerage
Cynthia Allen
Domestic
Kevin Bock
Handling
Peter van Galen
Finance
Dagmar Hennes
Controlling
Teofil Satchkov
Human
Resources
Drew Dippolito
Executive Assistant
Odette Soler
SUPPORT
FUNCTIONS
Information
Services
Kevin Welch

DHL Global Forwarding - U.S. Air Freight Gateways

DHL Global Forwarding - U.S. Seaports

Reporting Capabilities
REPORTING
With our three reporting options, you can be assured that all your reporting
needs will be covered.
* Available for selected customers
Domestic Interactive
• Transit optimizer ensures that
you make the best routing
decision–every time
• Online rating tool gives
immediate and accurate pricing
• System automatically completes
bill of lading and labels
• Track and run reports
Customized Reporting
• Get customized details on
financial information, KPI’s, etc.
• Weekly, monthly, ad-hoc and /or
quarterly report delivery
• A knowledgeable professional
will address all your questions
during/after report setup/delivery
• QBR and Bucketed Accessorial
reporting
*DHL Interactive
• Get a consolidated view across
all transport modes free of
charge
• Track, report or book shipments
anytime and anywhere
• Get free reports on your carbon
emissions

DHL Air Priority
For time sensitive cargo DHL Air Priority: is the right choice. It includes priority handling at
origin, first flight out, expedited clearance and delivery at destination to ensure fast door
to door performance.
• Priority uplift with special handling at origin and
destination
• Individual handling and monitoring with complete IT
visibility, with shipment-level tracking, document
repository and reporting
• Defined transit times
KEY FEATURES
• Shipments are not treated as part of a consolidation
• Greater control of the shipments in transit through to
final destination
• Enables better planning and control of final mile
delivery
CUSTOMER BENEFITS

DHL Air Connect
With over 17,000 scheduled departures per week, DHL Air Connect is the right balance of
speed and efficiency for moving a wide range of shipments door to door to every major
marketplace worldwide.
• The fast, competitive choice for moving a wide range of
shipments within a three to five day transit time to every
major market worldwide.
• Our sector experts will work with you to customize a
solution for your unique business
• From general cargo – palletized or non-palletized – to
crates, barrels, outsized cargo and dangerous goods
• Our reach and range of service means you only deal
with one company
KEY FEATURES
• Allows customers to better predict and plan scheduling
• Companies can trade in new and developing markets
with greater assurance than ever before
• We can handle any commodity, size or weight of cargo
• Greater control over your supply chain
CUSTOMER BENEFITS

DHL Air Economy
Using alternative routing and carrier selection, DHL Air Economy is a cost effective
product with no loss of customer service. For less time sensitive cargo where reliability
still counts, this is an economical choice.
• Due to DHL’s reach and range of service, our
customers need to only deal with one company
• Air Freight is consolidated at our regional hubs where
we build our own ULDS enabling guaranteed uplifts
• Our brokerage and security experts help customers
deal with complexity of importing and exporting to new
locations
KEY FEATURES
• We can offer greater control over the customer’s supply
chain than anyone else
• Enabling guaranteed uplifts and no risk of split cargo
• Reduce the time spent on logistics by offloading
activities to a specialist so the customer can focus on
other business priorities
CUSTOMER BENEFITS

DHL Air Charter
DHL Air Charter provides flexible capacity and routing options for your special lift
requirements. From new product launches and line down situations to handling oversize,
heavyweight or other special cargo, we have qualified charter experts in key centres of
trade.
• Charter solutions for oversize, heavyweight cargo,
dangerous goods, perishables, valuables and arrange
for ground handling at origin and destination
• Our charter solutions are coordinated to your precise
schedule and we control your shipment from pick-up
through to final delivery
• All charter procurement coordinated centrally to
ensure high quality standards with real time track and
trace functionality 24/7 via internet
• Source the right aircraft for the job at a competitive
price
KEY FEATURES
• Confidence that their shipment is handled by experts
in the industry
• Dependable and time definite shipment schedules
elimination of penalties due to late or missed
shipments
• Ensured strict quality control and security with full
door-to-door control and visibility on your shipments
• Guaranteed capacity also during peak seasons (part
charters and block space agreements)
CUSTOMER BENEFITS

DHL Air Combined
A combination of Air, Ocean, Ground Forward to maximize efficiency, with the emphasis
on the AIR component to ensure speed to market. By combining our products we can
offer a seamless mix of transport modes to match delivery schedule and cost
requirements.
• Door-to-door solutions
• Broad range of multi-modal services including:
– DHL DOOR-TO-MORETM
– DHL SEAIR
• Efficient handling of import, export and transit
formalities
• Tailored quotes for large projects or non standard
routing
• Service performance reports
• Additional insurance coverage on request
KEY FEATURES
• Flexibility to meet business peaks and market
fluctuation
• More economical than standard airfreight, faster than
standard ocean freight
• High quality and reliability assured by DHL’s
predetermined routes and handling locations
• End-to-end visibility and enhanced reporting
CUSTOMER BENEFITS

DHL SEAIR
DHL SEAIR combines the speed of Air Forward Products with the economy of Ocean
Forward. This Product offers the ideal balance for improved transit times over
conventional Less than Container Load (LCL) movement at a considerably lower cost
than pure air freight.
• The fast, competitive choice for moving a wide range
of shipments within a three to five day transit time to
every major market worldwide.
• Our sector experts will work with you to customize a
solution for your unique business
• From general cargo – palletized or non-palletized – to
crates, barrels, outsized cargo and dangerous goods
• Our reach and range of service means you only deal
with one company
KEY FEATURES
• Allows customers to better predict and plan
scheduling
• Companies can trade in new and developing markets
with greater assurance than ever before
• We can handle any commodity, size or weight of cargo
• Greater control over your supply chain
CUSTOMER BENEFITS

DHL Door-To-More™
Combines DHL’s leading intercontinental transportation capabilities with our
comprehensive ground distribution network. DHL Door-To-More™ provides end-to-end
transparency and helps shorten your delivery time to market – cutting supply chain costs.
• Faster cash cycle and speed-to-market
through bypassing warehouses in destination markets
and therefore reducing inventory costs
• Streamlined operations ensuring the right speed of
individual shipments to multiple business consignees,
reducing costs and CO2 emissions
• End-to-end transparency of services and delivery
performance
• Single source solution, simple and cost effective offer
of seamless Door-to-Door services from Asia to every
place in Europe
• Standard value-added services and management of
flexible volumes
KEY FEATURES
• Fast direct delivery service reduces need for
warehousing at destination
(“Push” to “Pull”)
• Reduced cost of operating a distribution center;
reduced inventory cost
• More control of your shipments for you and your
customers
• Shorter cycle time to markets; faster cash flow
• Easy entry into new markets with lower logistic cost
and risk
CUSTOMER BENEFITS

DHL Ocean Direct
With loading directly by the shipper and direct delivery to consignee DHL Ocean Direct
uses Full Container Loads (FCL) to provide reliable, flexible and cost efficient
transportation globally. We offer tailored alternatives for the movement of all kinds of
commodities using various equipment types and capacities.
• More ocean loops and services than any other
provider
• Over 4,000 ocean freight specialists at more than 330
locations worldwide
• Planned space protection from all major container
ports with a huge range of departures
• Competitive pricing worldwide including index based
rate offering
• Strict global carrier strategy ensuring wide range of
carrier and alliance choices
• Innovative products include DHL FLEXITANKS liquid
transportation system
• Wide range of quality controlled equipment types
including worldwide availability
KEY FEATURES
• Reliable, flexible and cost-efficient door to door ocean
movement of goods including various options of
container equipment types
• Concentrate on the core business and reduce
complexity in supply chain
• Greater security and reliability
• Keep rates in line with market changes
• End to end PO management
• Support from a global network of experts with the
knowledge to handle cargo with special requirements
• A reliable partner that provides financial stability
• Access to a broad range of service elements to
receive more than pure FCL
CUSTOMER BENEFITS

DHL Ocean Connect
Operating our own in-house network we connect your Less Than Container Load (LCL)
cargo to any place required around the world. Scheduled departures are managed from
door to door to ensure your deadlines – and promises – are kept.
• More ocean loops and services in LCL than any other
single Forwarder with access to every major container
port in the world
• On the ground presence in over 180 countries and
territories, over 60 national gateways and 9 multinational
gateways with 4,000 trained specialists in more than 330
locations
• Access to 45,000 warehouse pairs with over 1,200
weekly direct services for LCL
• 97% of our volumes are shipped in-house in DHL
dedicated and controlled containers
• We operate in our own appointed warehouses around
the world, with defined security processes and
procedures as per international standards
KEY FEATURES
• DHL’s Ocean Connect service offers the scale
customers need to export and import from more
locations worldwide
• Keeping promises and deadlines through Shipped as
Booked policy
• More predictable transit times
• Full control of the logistics chain and reduced risk of
damage or loss
• Seamless end to end product with cost control and
visibility of every milestone of the supply chain
• Improved overall lead times and reduced freight spend
• Improved reliability & security through control and
monitoring from loading to arrival
• Optimized cargo flow
CUSTOMER BENEFITS

DHL Ocean Container Management
Environmentally friendly yet cost efficient transport that combines Feeder, Rail and Road
to get cargo from pickup point to origin port and from destination port to final destination
on time. It also manages the cargo flow for customers with direct/own carrier contracts,
arrange for booking but not acting as NVOCC.
• DHL does the booking with the carriers
• Audit and reconcile any discrepancies for
payments such as freight charges including
carrier rates, trucking charges or warehousing
• Pre- and on carriage from and to the
container port
• Consolidation of cargo
• Customer supplier management
(order management level features)
• Carrier volume allocation optimization
KEY FEATURES
• One consolidated billing/ invoicing process
through DHL
• Frequent reporting overview on shipments
• Greater visibility throughout the supply chain
including milestone tracking
• Pro-active incident management in case
something goes wrong
• Pro-active supplier (carrier) performance
management, benefiting from DHL state of
the art KPI performance tools
• Supply chain cost optimization
• Reduce own staff costs as job is done by DHL
CUSTOMER BENEFITS

DHL Ocean Assembly
Customized buyers’ or shipper’s consolidation allowing you to bundle products and orders
purchased from various manufacturers from a single or multi-country origin location, into
dedicated Full Container Load (FCL) containers. Our consolidation service increases visibility
and reduces your costs.
• We contact all your suppliers to explain the booking
and billing processes
• If required we could arrange local pickup from the
suppliers, and move cargo to DHL’s facilities for
consolidation & Customs clearance
• Each supplier receives a Danmar Line carrier Bill of
Lading per shipment
• We help streamlining your imports by performing the
cargo consolidation at origin from multiple suppliers &
locations into your own dedicated buyers consolidation
container
• DHL Double Decker
• A schedule driven product with guaranteed departures
& transit times
KEY FEATURES
• Improved security and more control
• Simplified pricing structure end-to-end that reduces
admin costs for customers
• Cost savings through load optimization at origin
• Improved speed and visibility to the supply chain
• Centralized billing process
• Overflow or underflow is immediately connected to DHL
Ocean Connect, providing lead-time integrity
• Reduced risk of damage or loss
• Scheduled departures and fixed lead-times ensure
reliability and predictability
• Full transparency in all milestones throughout the
supply chain
CUSTOMER BENEFITS

Value Added Services - DHLi Home Screen
49
The Main Menu and modules available are configured based on each Customer’s individual requirements and
assigned access rights
Book
Track
Report
Document Repository
The Customer can access the modules
by clicking on the name in the display
area of the home screen or by clicking
the links in the menu bar.

DGF USA, about

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Similar to DGF USA, about

Similar to DGF USA, about (20)

DGF USA, about