Reporting 101
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New to reporting? No problem- in this class we'll take a look at how to get started, discuss some tools that you might find useful, and consider what types of reports may be useful to almost anyone. Learn more:
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Reporting 101
- 1. Dell World User Forum UFIL515: Reporting 101 Mark Weathersbee, Senior Trainer Michelle Sanchez, Senior Trainer Dell World User Forum
- 2. Dell World User Forum Agenda • Overview • Wizard • Schedule • Notifications • Additional Resources
- 3. Dell World User Forum Reporting Overview
- 4. Dell World User Forum Reporting Overview • What can be reported? • Database? What Database? • How do you access? • Can they be scheduled? • What else can the Report Module do for me?
- 5. Dell World User Forum Reporting Overview • Create New Reports • Edit Existing Reports • Run a report Now • View By Report Category • Search List
- 6. Dell World User Forum Choose an Existing Report • There are over 160 reports built-in to 6.0 – one of them may do exactly what you want.
- 7. Dell World User Forum Reports… • Choose action… – Wizard OR – SQL Input
- 8. Dell World User Forum Reporting Options
- 9. Dell World User Forum Reporting Wizard
- 10. Dell World User Forum Reporting Wizard Overview • Name & Category • Description • Topic • Selecting Fields, Sorting/Breaking/Grouping, and Filtering
- 11. Dell World User Forum Demo: Wizard Reports
- 12. Dell World User Forum Edit Existing vs. New Report • There isn’t a report that does what you want • You wish to change the boundaries on a report – For example “C Drives less than 2G free” – Wish to change it to “C drives less than 5G free” • Duplicate – try to keep the original reports!
- 13. Dell World User Forum Demo: Duplicate and Edit Existing Report
- 14. Dell World User Forum Report Schedule
- 15. Dell World User Forum How and what can I schedule ?
- 16. Dell World User Forum Scheduling • Warranty report auto-email to Purchasing Department, monthly • Helpdesk tickets closed in the past week/month • Unapproved software notification • Patch Failures • Software Install Failures
- 17. Dell World User Forum Demo: Schedule Report
- 18. Dell World User Forum Notifications
- 19. Dell World User Forum How do they work? • Notify on specific hardware or software changes in your environment • Notify on specific changes to Assets • Similar to Smart Labels you have a list of options to select from. – Just like with Smart labels this generates a SQL query that runs against the machine during inventory • Email alerts can be set to deliver every 15 minutes, as well as daily, weekly and monthly – Set the schedule to run as often as necessary to keep up with your reporting needs (Note: only set to run as often as necessary.)
- 20. Dell World User Forum What Can you monitor using Email Alerts? • Email Alerts can be used to notify you of a wide range of computer and network changes – Low HD space – computers not inventoried for X Days – machines missing anti-virus software – Machines with P2P or torrent software – Machines not on latest OS Service Pack – Report of Machines with specific, expensive, software – Can use custom inventory rules to look for specific information then search for the newly created software title – And many more…
- 21. Dell World User Forum Demo: Notifications
- 22. Dell World User Forum Additional Resources
- 23. Dell World User Forum Resources • http://www.kace.com/support/kb – Open “Knowledge Base” – Search on “Report” • http://www.ITNinja.com – Message boards • http://www.kace.com/kke – Look for Reporting Category • How to connect to the K1000 Appliance database using MySQL Query Browser – http://www.kace.com/support/resources/kb/solutiondetail?sol=SOL114938
- 24. Dell World User Forum Demo: External Tools
- 25. Dell World User Forum Thank you.
- 26. Dell World User Forum KACE Support Portal Migrating to Dell Software Support Portal • Starting in November, all KACE Support Portal material will be migrated to the Dell Software Support Portal • All service requests will be submitted online or by phone • Same great content – Knowledge base articles – Video tutorials – Product documentation – JumpStart training • Check out the Support Portal Getting Started videos
Editor's Notes
- Anything in the database can be reported K1 runs a mysql database, mention ORGs; ORG1 ORG2 etc.. Can be accessed via reporting wizard or external tools such as Toad, Workbench, flyspeed etc… Can also do proactive notifications
- Add Screenshot
- Can use existing reports or edit them. Reports are currently entered in mysql manually but are actively being converted to wizard. This will allow you to use the wizard to edit existing reports in the future instead of having to manually edit the sql statement.
- Wizard uses Kace wizard to create reports. SQL gives you a box to enter you SQL statement into.
- Add Screenshot Name and Category makes it easier to find/search for later Description: Your longterm memory Topic: Selecting table in the database where your data resides Make it useful or make it pretty
- Can you edit an existing report to suit your needs? In 6.0 duplicate the report then you can edit the SQL to your needs. Original report is not editable.
- Scheduling reports to be emailed on a recurring basis.
- Discuss example reports that would be scheduled to run on a recurring basis
- Email alerts can be emailed to your service desk to create a ticket for the issue to be logged and resolved
- Build a Notification that emails you a list of machines that were imaged (or re-imaged) between 2 weeks and 1 month ago. It’s time to follow-up with the user and iron out any issues. Plus, you can probably delete their captured USMT profile, if they haven’t complained yet Note to trainer: obviously the time-period may need to be adjusted here, to utilize whatever machines we have in Inventory.
- A taste of what is in the 201 class.
- Portal: http://www.software.dell.com/support Ticket Entry: https://support.software.dell.com/create-service-request Videos: https://support.software.dell.com/essentials/getting-started