Latest Trends in Learning and Development

Deenanath Tiwari
ROLL NO:- HPGD/JA17/2539
BATCH:- JANUARY 2017

 In Real life strategy is very straight forward. You pick a general direction and
Implement the same
 Example- Mr. Tata sees outside his car window there were people riding bikes
in such a hot weather. He researched and invented a car for middle class man
“NANO”. It was not at all easy to provide such a good product at a affordable
price but Mr. Tata made it possible
 Individual Developing Programme- A written plan that outlines what career
goals you want.
 It is a tool to identify and plan your career and creating your personality
 It is a plan that best reflects your Career aspiration, promotion, professional
development.
Corporate Tricks – Anand Naik

GUIDELINES FOR CREATING IDP
 Priotize and develop plan of action to reach short and long term goals
 Focus on personal efforts. On areas that you interests you
 Identify, outline and use the resource
 Create an action plan what is clear and achievable

HOW TO PUT IDP INTO ACTION
 Write down your target
 Discuss your IDP with your mentor
 It should make you happy, evaluate your plan and modify if needed
 Expect obstacle and work to overcome
 Celebrate your success

Implementation of Sexual harassment at workplace- Suzette Titus
 70% women have suffered sexual harassment goes unnoticed due to lack of knowledge
or unawareness
 Work place sexual harassment includes anyone or more of the following unwelcome
acts/ behaviors
• Physical contact/advances
• A demand or request for sexual favor or threatening persons job
• Making sexual remarks
• Uneasy or uncomfortable behavior

 Aggrieved Women- In a relation to workplace a woman at any age have been
subjected to any sexual harassment
 A woman at any age is employed to such dwelling place
 Department, Hospital, organization is a work place
 Organization awareness program
 Display penal consequences
 Assist in securing attendance of respondents and witnesses
 Treat the action as misconduct and initiate action

 A presiding officer who shall be a woman employed at a senior level at workplace
from amongst the employees
 Provided that in case a senior level woman employee is not available, the presiding
officer shall be nominated at workplace
 To be provided to the employer by the internal committee within ten days of
completion of inquiry and to be made available to the concerned parties
 Employer shall act within 60 days incase the allegation is proved
 Disciplinary actions shall be taken

Behavioral Event Interview- Princey Mehta
 Selecting quality employees for organization
 To identify and access candidates fit to the job role
 It considers the best way for organization to predict an individuals
future behavior and performance.
 HOW DO YOU USUALLY ANALYZE THE ROLE
• Skills
• Knowledge
• Ability
• Attitudes
• Experience

 Prior to the interview all the questions should be designed and
agreed upon.
 Each question should have a specific purpose to measure a pre
identified, desirable behavior and competency that is in line with the
job deliverables
 It should go without saying that BEI questions are open- ended
questions

 BEI questions should be designed so they evoke Reponses that are
based within the interviewers own experiences and abilities
 The interviewers must also review and agree upon the measurement
form they will use during the interviews
 WHAT DOES BEI ASK FOR
• Specific Situation
• Experience
• Specific Action
• Outcomes

Overview of GST and Its Impacts- Komal Bhanvshali
 Goods and Services Tax (GST) is an indirect tax which was introduced in
India on 1 July 2017 and was applicable throughout India which replaced
multiple cascading taxes levied by the central and state governments.
 It was introduced as The Constitution (One Hundred and First Amendment)
Act 2017, following the passage of Constitution 122nd Amendment Act Bill.
 The GST is governed by a GST Council and its Chairman is the Finance
Minister of India. Under GST, goods and services are taxed at the following
rates, 0%, 5%, 12% ,18% and 28%.

 The launch was marked by a historic midnight (30 June – 1 July) session of both the houses of
parliament convened at the Central Hall of the Parliament.
 Though the session was attended by high-profile guests from the business and the entertainment
industry including Ratan Tata, it was boycotted by the opposition due to the predicted problems
that it was bound to lead to for the middle and lower class Indians.
 The parties reported that they found virtually no difference between the GST and the existing
taxation system, claiming that the government was trying to merely rebrand the current
taxation system.

 They also argued that the GST would increase existing rates on common daily goods while
reducing rates on luxury items, and affect many Indians adversely, especially the middle, lower
middle and poorer classes.
 The GST is imposed at variable rates on variable items. The rate of GST is 2.5% for soaps and 28%
on washing detergents. GST on movie tickets is based on slabs, with 18% GST for tickets that cost
less than Rs. 100 and 28% GST on tickets costing more than Rs.100 and 5% on readymade clothes.
The rate on under-construction property booking is 12%.
 Some industries and products were exempted by the government and remain untaxed under GST,
such as dairy products, products of milling industries, fresh vegetables & fruits, meat products,
and other groceries and necessities.
 The Central Government had proposed to insulate the revenues of the States from the impact of
GST, with the expectation that in due course, GST will be levied on petroleum and petroleum
products.

Latest Trends in Learning and Development – Supriya Ashtikar
WHY IS IT IMPORTANT
 Developing morale and motivation – being valued is crucial to employee satisfaction.
(Motivation is more important than pay to many employees)
 To aid staff retention and lower costs. People may or may not leave your company – but
do you want loyal, yet low-morale, staff staying and only giving you some of their
potential? If they stay you definitely want them to be motivated, competent and
engaged. Firing on all cylinders. People now need to learn throughout their lives to
remain employable. And, to meet your needs as valuable employees of your organization
 Learning and development go hand in hand. Learning helps develop sound working
practices aligned to organizational goals. The company pulls in the same direction

BENEFITS
 personal capacity-building; encouraging personal and organizational goals to be
developed and realized together.
 Building a shared vision and sense of collective commitment as to where we want to
go as an organization and how to achieve that goal
 Building a team’s capacity to learn together and develop intelligence and ability
together that is greater than the sum of it individual member’s talents
 challenging and changing our way of thinking about the world around us

Tips for creating a sustainable organizational learning culture
 Start by evaluating where you are at your organization by conducting a self-audit or
assessment of your organization – this will help you pinpoint what kind of learning culture you
currently have, identify the gaps, and ascertain your organization’s readiness for change.
 Develop a shared strategy for your learning culture where there is shared accountability across
the organization
 Make learning a habitual (not optional) behavior with all employees at all levels
 Ensure there is consistency and alignment of values and behavior around learning
 Encourage the sharing of learning, skills and knowledge, and encourage coaching and
mentoring across the organization

Mr. GAUTAM BORAH (Vice President- CSO of Vodafone India)
 20 Years of work experience in service assurance, business
transformation and customer service operations.
 He is a author of the book “monetizing Innovation” and also done
assignments in domains of strategy, innovation, Customer Ops and
Business Transformation.
 He is a result oriented professional and having strong influencing,
pursuance and collaborative skills
 He is currently heading customer service operations for Vodafone
India Group and is responsible for setting up the customer
operation and experience strategy for regional operations

About His Book He described in the interview
 Monetizing Innovations argues that this is tragic, wasteful, and wrong. He talks
about how he exploited the area of innovation and he realized he organization
lacked expertise in innovation.
 Radically improving the odds that your innovation will succeed is just
a matter of removing the guesswork. That happens when you put
customer demand and willingness to pay in the driver seat—when you design
the product around the price.
 It’s a new paradigm, and that opens the door to true game change: You can
stop hoping to monetize, and start knowing that you will.

Shared His Few Thoughts
 Mr. Borah thinks Customer service has been existing in India Since ages. He
stretches on the part of “Atiti Devo Bhava”
 Happy Customer are important and required because they buy more from you
and they promote your product
 Nothing comes easy this also goes to business transformation which is even
more tougher. He describes it in two Parts Hard and Soft
 Hard Part- detail planning, stimulus execution and review the plan
 Soft Part- is the most critical part what people want to achieve and
accordingly strategize

Mr. Himanshu Saxena (Vice President-Brand Management at Reliance
JIO Infocom)
 He has a experience over 25 years with a successful track record of achieving
extraordinary results in the entire spectrum of Marketing Communications,
Advertising, Branding
 He is a Head of Brand and Integrated management at Relience JIO Infocom
 Initial Ambition was to become a CA and then pursue MBA but later thought of
making a career in Marketing along with a quality sales job
 Any Marketing Head believes in realistic ambitions and finite resources and that
is were value of brand, marketing and target thinking is of extreme value but at
JIO it is all opposite and changes the dimensions of marketing and that is where
he enjoys.

JIO Infocom)
TELECOM SERVICES INDUSTRIES IN INDIA
 India is currently the 2nd largest telecommunication market and has the 3rd
highest number of internet users in the world
 Two Fundamental things shift in the country he noticed
1. Aadhar Card
2. 4G network- JIO took a big initiative
 Targeted services was difficult before now the technology platform on Big
data has significantly improved
 Telecom is expanding and is outstanding and this is where telecom is moving
ahead.

TELECOM SERVICES PROVIDERS COMPETITION
 In INDIA the competition is very intense
 But due to Government policies a lot of pro consumers initiatives are getting
forced back
 He wish that all the telecom players combine if they really worked towards
further accelerating digital eco system in deep Rural areas
 Pipedream that is waiting for the country is the concept of MBNO- Mobile
Virtual network operators
JIO Infocom)

Ms. Kainaz Turel ( Manager-Promotion Planning &, Execution
Excellence – Big Bazar)
 Completed her Post Graduation from We School in 2003
 Started as Assistant Manager with Pantaloons Retail India Limited and currently,
designated as Manager - Promotion Planning and Execution Excellence at Big
Bazaar.
 Was interested to make a career in Corporate Communication
 Around 11 years experience in Retail Sector across various verticals like Store
Operations, Category Manager for International Food and Men’s grooming

ABOUT THE RETAIL JOURNEY
 Exciting Journey which included learning and hardwork.
 Excitement of doing something new in retail everyday
 Dr. Swapna Pradhan assisted to make her career in retail.
 Father providing machinery to large production and garment houses was an
added advantage which helped her to take Retail as a career.
 Customers are evolving every day and hence need to come up with something
new as there will be a set of people who would require much more

LEARNING'S FROM BIG BAZAAR
 Handled Store Operations and managed Kids section in Big Bazaar.
 Ordering Pattern, Stacking and displaying merchandise, Day wise break up of
Sales Target and Motivating Staff to achieve targets were key learning's.
 26th January – Mahabachat was a great learning experience in terms of
understanding customer behaviour

ACHIEVEMENTS OF CATEGORY MANAGER
 Started with Category Manager in International Brands.
 Focused on Snacks and Desserts as they were highly impulse items
 Provided a target of 12 Lacs for the whole year but ended up with 24
Lacs in a year
 Products which were nearing expiry were sold through a promotional
offer of “Buy 1 Get 1 Free” and ensure it reaches to maximum
customers and avoid wastage

MEN’S GROOMING – A DIFFERENT CHALLENGE
 It was noticed that women used to shop for Men’s products
 Challenge to create something that would ensure men start shopping
for their products
 Men’s grooming as a section and destination for all their needs
including Shaving, Perfumes etc.
 Understood that vendors are really important for business and need to
manage vendors on one side and take care of customers on the other
hand.

KNOW ALL ABOUT BITCOIN
 Bitcoin is a form of electronic money independent of traditional banking.
Bitcoins started circulating in 2009 and have become the most prominent of
several fledgling digital currencies
 The dollar price of Bitcoins quoted on online exchange Bitstamp spiked from
around $30 a year ago to more than $1,100 in December as more people
became aware of the currency.
 widely used by consumers for online shopping and other electronic transactions
 Bitcoins are held in virtual wallets with unique keys. Transactions are made by
sending bitcoins from one wallet to a unique key associated with another
wallet

KNOW ALL ABOUT BITCOIN
 The growth in the virtual currency’s value has created a market for souped-up
computers and chips especially designed for the cryptographic calculations
used in bitcoin.
 About 12.4 million bitcoins, worth $6.2 billion at recent prices, have been
minted since the currency began circulating, according to Blockchain.info.

MAHINDRA FINANCE TO RAISE EQUITY CAPITAL
 Mahindra and Mahindra Financial Services is planning to raise equity
capital worth Rs 2,000
 According to the latest developments, the brand is taking several
measures and exploring various ways for the fundraising, including a
qualified institutional placement (QIP).
 QIP is a capital raising tool that ensures the selling of equity shares,
fully and partly convertible debentures
 NBFC that enables auto loans essentially for purchasing tractors, utility
vehicles and cars

MAHINDRA FINANCE TO RAISE EQUITY CAPITAL
 Mahindra and Mahindra Ltd holds 51.2 per cent stake in the NBFC
 the company is in talking terms with several investment banks and
are soon to hire a banker to avail advice on the fundraising.
 “The fundraising will augment the NBFC’s capital base and help
strengthen its balance sheet. The company has seen rise in its gross
and net non-performing assets (NPA) and higher provisions
for the same,”

Co-working spaces attract PE funds
 In April, Awfis, the country’s largest co-working space provider, announced that it has raised $20
million from Sequoia Capital.
 According to Neetish Sarda his company is also in talks with PE funds for raising capital to fund
expansion
 A report by real estate consultant firm CBRE says the co-working space in India is expected to touch
10 million sq ft by 2020, with 2017 witnessing absorption of nearly 1.5 million sq ft.
 Delhi-headquartered Awfis Space Solutions and Kolkata-based Smart Work Business Centre Pvt Ltd
control nearly 70 per cent of the co-working space market in the country.

Co-working spaces attract PE funds
 Global players are also showing interest in this segment with American co-working space
company WeWork
 Flush with funds, Awfis now plans to expand to Chennai by December while it will also explore
smaller Tier-II cities like Jaipur, Chandigarh and Indore. It already has one million sq ft of space.
 Kolkata-based Smartworks has around 450,000 sq ft. It plans to add another 250,000 sq ft of
space focussing on Hyderabad and Chennai by the end of this year
 Typically, a co-working space provider leases an office space and rents it out, charging according
to the number of desks and hours used.

ALIBABA'S FINANCIAL ARM ACQUIRES MONEYGRAM FOR $880 MILLION
 Deal will expand firm's business in India and Thailand
 Eric Jing, chief executive officer of Ant Financial Services Group-”The acquisition
of MoneyGram is a significant milestone in our mission to bring inclusive financial
services to users around the world”
 The transaction will connect MoneyGram's money transfer network of 2.4 billion
bank and mobile accounts
 MoneyGram will remain headquartered in Dallas and continue to operate under its
existing brand

ALIBABA'S FINANCIAL ARM ACQUIRES MONEYGRAM FOR $880 MILLION
 The transaction will help expand Ant Financial's business following its
partnering with Paytm in India and Ascend Money in Thailand
 Alex Holmes, CEO of MoneyGram, said Ant Financial is an ideal partner
 The transaction is subject to approval of MoneyGram's stockholders and
regulatory approvals
 The acquisitions is expected to finish in second half of 2017, state-run Xinhua
news agency reported

SIP INVESTMENTS IN EQUITY MFS JUMP 35 PER CENT
 Investors are taking the SIP (systematic investment plan) route to equities in a big
way.
 The monthly SIP value has doubled in the last two years
 SIPs are almost entirely only in equity schemes. The fixed income segment
contributes only about 5 per cent in volume terms and about 2 per cent in value
terms to overall SIPs
 SIP registrations have been on a steady upswing in the last one year
 SIPs are considered a disciplined form of investing where an investor commits the
specified amount over a fixed period of time. SIPs help investors navigate volatile
markets in a better way.

SIP INVESTMENTS IN EQUITY MFS JUMP 35 PER CENT
 Financial advisors usually suggest SIPs for average investors as it is
considered the best tool for creating long-term wealth.
 Raghav Iyengar, executive vice president, ICICI Prudential MF says,
"Even college students have started investing through SIPs.“
 SIPs also continue to be a key contributor of the MF industry's assets.

HOUSING FINANCE COMPANIES DOMINATE MARKET
 HDFC, LIC own assets worth over Rs 1 lakh cr, cornering
around 57%
 The housing finance market in India is fragmented, with
80-plus players.
 HFCs — DHFL, Indiabulls and PNB HFL — market size of Rs
15,000-50,000 crore each
 Sector executives said though these five have a dominant
share, the thrust on affordable housing finance will
gradually change the scenario
 The growth also comes with some risk, such as more laxity
in underwriting standards in the midst of effort to expand
books

HOUSING FINANCE COMPANIES DOMINATE MARKET
 Eight players with an asset base of Rs 5,000-15,000 crore have a
combined 12 per cent share in the market.
 The prominent ones here include gruh, hdfc’s subsidiary, tata capital
housing, canfin homes, india infoline and icici home
 By icra’s estimate, hfcs will require Rs 9,000-16,000 crore of external
capital (11-19 per cent of existing net worth) to grow at a
compounded annual rate of 20-22 per cent for the next three years.
 Hfcs compete with commercial banks in home loans and their market
share has grown gradually.

TATA CAPITAL SELLS TRAVEL, FOREX UNITS TO THOMAS COOK
 The sale will allow Tata Capital to exit non-core business segments
 The Tata group has decided to sell its foreign exchange and travel services
companies to Thomas Cook India.
 Tata Capital said it would sell TC Travel and Services Ltd and Tata Capital Forex
Ltd to Thomas Cook for an undisclosed sum. Industry sources pegged the deal
size at Rs 15 crore.
 The sale would allow Tata Capital to exit non-core business segments and
would enable Thomas Cook to grow its corporate travel business
 Online travel portal Yatra.com recently acquired Air Travel Bureau and
MakeMyTrip also forayed into the corporate travel business

TATA CAPITAL SELLS TRAVEL, FOREX UNITS TO THOMAS COOK
 The sale of non-core businesses like travel and foreign exchange has
been on the cards for long
 The units were making losses and contributed little to the overall
business of Tata Capital.
 Tata Capital Forex started with acquisition of TT Holding & Services in
2010. Both companies service both Tata and non Tata customers
 Travel and forex services are perfectly poised for rapid and high growth.
We are confident that Thomas Cook would take this business forward
 At present, the corporate travel segment contributes to around 15-20
per cent of Thomas Cook's business.

NBFCS, NEW LENDERS ATTRACTING BANK TALENT WITH FAT PACKAGES
 At a time when banks are saddled with growing npas and managing
regulations, non-banking finance companies (nbfcs) and newer, nimbler banks
seem to be gnawing at traditional banking talent.
 Nbfcs have done better than banks as they had lesser issues of bad loans and
profitability and fewer controls enabling them to expand, contribute more to
credit growth and tap into growth segments, such as mortgages, home loans
 Over the last two years, about four-five people in senior management have
quit a top public sector bank to join a new bank, which on average has more
than doubled their pay packages.
 A vice-president of a private bank joining an nbfc at two times his pay a
couple of years ago.

NBFCS, NEW LENDERS ATTRACTING BANK TALENT WITH FAT PACKAGES
 Annual salary increases for NBFCs have also outstripped that of banking in last
two years
 with every passing day as NBFCs and smaller banks carry on expanding in Tier-3
and 4 towns with fewer restrictions
 Erstwhile microfinance institutions that have turned into small banks and NBFCs
are well penetrated in Tier-3 and 4 towns where there is seemingly a strong
demand for capital.
 Unlike larger banks, reach is not a hindrance for them as they have the
franchise. “What they are struggling with is getting the right skill set to be able
to scale up, expand and diversify, so they are hiring traditional bankers,” says
Chaudhary.

FOREIGN EXCHANGE FROM TOURISM ROSE IN AUG '17 AS AGAINST AUG '16
 In January-august 2016, Fees Stood At Rs 99,587 Crore,
Recording A Growth Of 13.9 Per Cent Over January-august
2015
 The Ministry, Which Records Fees Every Month, Said The
Earnings In August 2017 Stood At Rs 13,922 Crore As Against
Rs 12,553 Crore In August 2016 And Rs 11,411 Crore In
August 2015.
 Fees During January-august 2017 Were Worth Rs 1,16,004
Crore, Which Showed A Growth Of 16.5 Per Cent Over The
Same Period The Previous Year.

FOREIGN EXCHANGE FROM TOURISM ROSE IN AUG '17 AS AGAINST AUG '16
There was a 10.9 per cent growth in FEEs in rupee
terms in August 2017 over August 2016.
The earnings rose by 10.0 per cent in August 2016
over August 2015, it said in a statement.
In January-august 2016, Fees Stood At Rs 99,587
Crore, Recording A Growth Of 13.9 Per Cent Over
January-august 2015.

SHARE OF MUTUAL FUND ASSETS FROM SMALLER CITIES GROWING
 Sector has been focusing on bringing more customers via the
Systematic Investment Plan mode
 One of every four rupees invested by individual investors in mutual fund
(MF) schemes now belongs to people from beyond the top 15 cities
 The sector has been focusing on bringing more and more individual
customers through the Systematic Investment Plan (SIP) mode.
 Sector executives say India’s smaller towns and cities have huge amounts
of money. Due to lack of awareness about MFs and good financial advice,
these could not be brought into the folds of the fund sector in a bigger
way

SHARE OF MUTUAL FUND ASSETS FROM SMALLER CITIES GROWING
 interest rates on bank FDs are trending down. On
savings’ balances, too, rates of interest are being cut to
as low as 3.5 per cent. These developments have made
investors search for avenues where returns are
relatively better.
 The existing additional incentives to distributors if
investors from B-15 are brought in have played a role.
Further, several online innovations, much easier Know
Your Customer (KYC) processes and advertisement
campaigns have helped MFs to grow.

Latest Trends in Learning and Development

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Similar to Latest Trends in Learning and Development

Similar to Latest Trends in Learning and Development (20)

Recently uploaded

Recently uploaded (20)

Latest Trends in Learning and Development