2. 1.NEW ROLES OF HR AND SUPPORT
FUNCTION
-BY PROF. CHINMAY KAMAT
3. Various Aspects of HR
1. Evolving HR
Evolution of the HR Functions : -
Personal Department ( 1960 to 1980) – HR had limited role in
this period of evolution
- Personal Benefits
Strategic HR (1990)
- Recruitment
- Learning & Development
- Organizational Design
- Total Compensation
- Communication
Talent Management (Now)
- Competencies Management
- Performance Management
- Succession Planning
4. The role of HR Manager is shifting from that of a protector and
screener to the role of a planner and change agent .
The name of the game today in business is Personnel.
HR Professional must learn how to manage effectively through
Planning, Organizing, Leading and Controlling the HR and be
Knowledgeable of emerging trends in Training and Employee
Development.
Need for Change
1. Attrition
2. Competition
3. Workplace Diversity
4. Change in Global Thinking
5. 2. Creative Activities Conducted by Business HR
There are various activities conducted by HR as below :-
a) Innovative induction that provide value adds :-
Cutting out the formality
Reducing monotony
Sharing best practices and vision
b) Fun Session : -
Fun Fridays
Activity sessions like games
Team lunch / dinner
c) Team building sessions : -
In-house sessions
Outbound training sessions
Company picnics
d) Rewards and Recognitions
Quarterly reward & recognition sessions
Process specific reward & recognition on the operations floor
Yearly town hall
6. 3. Innovative Recruitment
There are various innovative ideas for recruitment as follows :-
Campus
Job portal sites (e.g. Naukri.com)
Job exhibitions
Referrals
4. Value adds by Training & Development
Business value will added by following factors :-
By providing training & development
Creating custom training content (Online / Offline / Blended
Cources)
Integrating online and Instructor Led Training (ILT)
5. Future roles of HR
There are future roles of HR such as :-
Internal Consultant
Talent Manager
Vendor Manager
8. Talent Retention
HR should conduct monthly review with the employees to
understand their issues.
Skip Level Meetings(meeting with manager’s manager)
should be conducted once in 2 to 3 months
Process Improvement
Technology should be used in recruitments and PMS
(Performance Management Systems) to Increasing
Productivity.
Remote candidate can be presented with recorded
questions and while the candidate answer these
questions everything would be recorded as video then HR
can review everything like answer, body language etc.
Same thing can be applied to review meetings; after
review meeting with manager in case of any discrepancy
HR or Skip level manager can review it.
9. Leadership development
Even entry level employees are expecting leadership
programs.
HR has to understand the level and required training for
those levels as per the competencies required.
HR should encourage the employees to learn and adapt.
Experimental knowledge share should be in the
organization.
Learning and Development(L&D) should be as per the
need of the business.
Just in time learning should be available for employees
i.e. no class room learning like mobile device, virtual
learning.
HR should motivate employees to take part in learning.
Virtual simulations - give a virtual identity online to the
employee like project manager(or the aspiring role) and
ask the employee to act like that role.
10. The Gen Y Workforce
Open Work environment
BYOD - Bring your own device to work
Freedom to work with focus on end results
24 * 7 work culture - for flexibility like work from home or
anytime login logout
Succession Planning
HR should identify the business critical role and ensure
the talent pipeline for the same.
11. Globalization
Handling diversity
Cross cultural sensitization
Dealing with a highly mobile workforce
Changing Trends
Permanent or Temporary work preferences
Managing High Potential Talent to Go
Retain, give then different role, profit sharing for
ideas etc
Measuring HR performance Matrix --
Access impact of HR activities on business
Analysis of data from PMS(Performance management
System), exit interviews, trainings and feedback forms,
etc.
One integrated dashboard to publish from HR for their
activities.
13. The effctive time mangement :-
1.Make daily plan everyday
(Take 5 minute everyday start the plan of morning)
2.Plan your day.
3.We don’t have time everyone say because they have
no take time on planning for day.
4.Have to do list at beginning of everyday and always
avoid last minute.
5.Keep seprated personal to do list and professional to
do list .never mix both work.
14. Prioritize:-Always first urgent work
In Daily To-do list always work order like important assign
time and resource or per
Every task have weight age of work.
Time management mantras
Assign your own turn around time (TAT)
Every task doesn't have to be completed together on Same day
(If now not urgent work but important for next day)
15. Multi task judiciously
1.On daily plan keep separate and try to club the task.
2.Club task where resources/location/vendor are overlapping.
3.Where this task –like have total 10 Task in day.
3(A). 3 Work of Travel/travel
4 Work for food/hotel related.
3 Work for bill/payment
4.Always make plan but very systematic way to make work
easier and efficient for as well time saving.
5.Say No to non essential task.
17. INTRODUCTION
Background screening is quickly becoming a standard practice in many
workplaces across the world.
Organizations are continually on the lookout for New ways to mitigate their
risk.
Researching the histories and stated capabilities of employee is always a
sound business practices.
WHY SCREENING
a) COMPLIANCE
Employers consider background checks a part of their ongoing safety and
security program.
In sectors like IT/ITES, no employee is assigned a client project unless his
screening report comes out clean.
b) BETTER SAFEGUARDING ORGANISATIONAL ASSETS
Employees potentially have access to property of great value from physical
assets to valuable information.
Background screening can help minimize the possibility of theft or
corporate espionage.
c) HELP PROMOTE SAFETY
Background screening helps minimize the possibility of violence at
workplace by checking for past criminal behaviour.
18. d) HIRING THE BEST EMPLOYEES OR SELECTING THE IDEAL
APPLICANTS
Background screening helps establish that the candidates are qualified for
the positions for which they have applied.
It can also weed out candidates that were dishonest in their resumes or
CV’s, helping bring in trust worthy individuals.
e) AVOIDING LONG TERM COSTS
Recruiting and on boarding is an expensive process.
By screening employee, we can ensure that individuals are properly
qualified and can thus reduce turnover.
We can also uncover potential costly red flags like histories of absenteeism
or poor work performance.
f) MAINTAINING GOOD REPUTATION
Hiring mistake should not turn into a public relations disaster.
Just one employee who wasn’t qualified or had a criminal history can tarnish
a carefully built reputation.
g) BUILDING TRUST WITHIN ORGANISATION
Performing background checks means commitment to integrity and safety of
employees
These values help underscore the employees faith in the organisation.
19. WHAT TO SCREEN?
- A background check can incorporate any or all of the following :-
Educational background
Employment history
Criminal record
Address verification
Pan / passport verification
Drug test
Reference
Credit history
WHOM TO SCREEN?
- Conducting a background check on the below individuals is a sound
business practices :-
Prospective and current employees
Extended workforce temporary and contract staff
Executive level and other high-profile candidates
Drivers and security staff
21. OVERVIEW OF RECORD MANAGEMENT
Record management
▪ Record means proof of existence and that can be used to recreate or prove
state of existence.
(Complies various bill,Data,expenses )
▪ In new business operation team record management is storage of application
form.
Handling preserving
Need of integrated system
Proposed integrated system
Automation advantage
Cost reduction and revenue
22. Before storing it to the external vendor few steps of RMC activies are
carried out-in house.
▪ In warding & indexing (Term wise)
▪ Sorting & Filling
▪ Dispatch (to external vendor)
▪ Logical indexing help you to take a decision in storing the document.
▪ Need of integrated system:-
▪ As the business grow manual indexing application forms becomes tedious
and cousming .
▪ No online summary & No backup taken via server.
23. Teams involved in automating the RMC activities.
- Management
- IT Team
- RMC Team
- Processing in-house vendor
▪ Brain storming session was held as it was first system in RMC deptt.
▪ Database management & data filtering was done.
Training
▪ New automated RMC helps in increasing productivity ,less space
required for storing as all documents got indexed.
▪ Cost reduction took place as elimination of CD backup.
26. About Him
Mr. Damodar is the most admired grocery retailer. He is the author
of the book Super Marketwala. He is an IIM-B alumni.
He has worked in top companies like HUL, Future group and is a
co-founder of D-mart.
He learnt the ropes of business from Mr.Kishore Biyani and
R.K.Damani.
He learnt not to believe in precedence and rely on customer
feedback for your business.
Reliance retail was set up in 2006 . Its core growth strategy is
backward integration and developing a strong value chain starting
from farmers.
It believes in the philosophy of farmer’s welfare, fair practise and to
give platform to small and new brands.
27. Key learning
He states that customers are emerging in assertive way ,they will
have their way.
He states that one should develop the habit of winning customers
,observe customers and work with customer in the centre.
This will reduce learning cost as well as cost of error.
Rising aspirations of the customers, physical mobility as well as the
digital mobility have empowered the customers.
So companies have to be nimble footed and think ahead of the
customers.
India is the best place to be right now due to consumption
growth,economic growthand confidence of the customer.
29. About Her
A working mom struggling to get work life balance and hence
left a cushy corporate job to help others like her find reliable
help to outsource daily chores through Timesaverz.com
Studied Journalism and wanted to join Times of India, though it
was fortunate for her to join Times of India but her job wasn’t
related to Journalism at all, she got herself in the sales
department.
Met Neville Taraporewalla Yahoo’s country head back then
who dint want to take people from Times of India but she made
it through and still works with him.
She shared the Idea of Timesaverz and that is how it happened.
Neville was the one who started the Angel round of funding and
today he is now the board observer.
30. The Company:
Timesaverz.com in India’s first marketplace for home-services.
Headquartered in Mumbai, and operational in the Twin cities of
Mumbai and Pune, the company is well funded for the next
phase of growth by group of Angel Investors and has aggressive
plans of expansion into multiple cities shortly.
Timesaverz is an on-demand home services platform that helps
busy individuals get their home jobs like cleaning tasks,
handymen jobs, appliances repairs and services, at-home salon
services and laundry management done through verified,
curated and trusted service partners in and around their locality.
Mumbai is a place where you can find anything, literally, but
not time. Our day is always packed with many to-dos and spare
time is wasted in travelling and doing other tasks which leave
us with no ‘me-time’. But now you can indulge in hobby while
cutting off to-dos from your list. Welcome Timesaverz.com, a
new service which will take care of your small chores.
31. WHAT SERVICES DO THEY
OFFER?
Right from soft services like arranging
for at-home path tests, babysitting,
personal shopping to taking care of
appliances repair and service, spring
cleaning and civil works like electrical
and plumbing, they do it all. They also
help us with co-coordinating for
government documents; which most
of us find very troublesome. That’s
not it, if you need help planning
events like birthday parties, you can
call them.
HOW DOES IT WORK?
Once you send them a job request
through a phone call or website, the
customer servicing team co-
ordinates with the nearest skill-set
verified agent available around
your residence to get the job done.
The user is sent confirmation of
time and agent details and at the
designated time, the agent reaches
the user’s place in proper uniform.
On completion of job, a proper
feedback is taken from both, you as
well as the agent.
33. Key learning
Ninad karpe is the managing director & CEO of Aptech
limited. He was earlier MD (managing director)
CA (formerly known as computer associates for India and
SAARC.
He held numerous management responsibilities in CA India
that include setting up offices in managing marketing.
PR,techanical service,HR,operation and finance
In his capacity as managing director of the India operation of
the World fourth largest software company.Ninad
responsibilities included driving. The adoption of CA’s
technology and broadening and strengthening strategic
partnership in India
34. Excitement to change for grow in skill .
We make to changing the student style of learning.
Create the win-win situations in the student.
You not prior required for any business.
From passion can start any business in various format.
When start Aptech as computer education in india.but
now its only 9% of the education system.
35. Now take new initiative to IT Centre to Beauty Centre its change.
Slowly we also add some more product as education to grow the
business.
Welingkar student Exam total responsibility of Aptech.
For globally challenging 70% content in English and 30 % in local
language.
Passionate and driving to Speed in business Ninad karke like
manager quality.
Today we can work from anywhere. Just required passion to do.
Asses the world and take opportunities to grow the bussiness.
Now total business of Aptech limited is 100 crore.
36.
37. 1. HUMAN RESOURCE MANAGEMENT (HRM) - DEFINITION AND
CONCEPT
The process of defining HRM leads us to two different definitions: -
The first definition of HRM is that it is the process of managing people in organizations in a
structured and thorough manner. This covers the fields of staffing (hiring people), retention of
people, pay and perks setting and management, performance management, change management and
taking care of exits from the company to round off the activities. This is the traditional definition of
HRM which leads some experts to define it as a modern version of the Personnel Management
function that was used earlier.
The second definition of HRM encompasses the management of people in organizations from a
macro perspective i.e. managing people in the form of a collective relationship between management
and employees. This approach focuses on the objectives and outcomes of the HRM function. What
this means is that the HR function in contemporary organizations is concerned with the notions of
people enabling, people development and a focus on making the “employment relationship” fulfilling
for both the management and employees.
Following are the important concepts of Human Resource Management:
Importance of HRM
Scope of HRM
Various Processes in HRM
What is Human Resource Planning ?
The HRM Function
Functions of a Human Resource Manager
Staffing Role of the HR Manager
Role of HRM in Leadership Development
Role of HR in People Empowerment
Talent Management and HRM
Performance Management as a HR Management Concept
Hiring Strategies
Retention Strategies
38. 2. TIPS FOR A CAREER IN HUMAN RESOURCE
MANAGEMENT
Followings are tips for one if pursuing a career in human resource
management:
1. Choose the B-School wisely: First, if you want to become an HR professional, choose your
institute
wisely. This means that when you want to be a HR professional, your choice of the MBA institute
matters a lot
2. Summer internships and placement strategies: Once you have entered the MBA program
with
specialization in HR, try and get a summer internship in a premium organization that has cutting
edge
HR policies. Getting into companies for internships and placement would give you the benefit of
working directly with HR policy formulation and understanding the nuts and bolts of how HR
professionals work
3. Stepping into the real world: the next phase is when you are actually recruited as an HR
professional
in a company. You need to remember that you are not straightaway given responsibilities but are
instead asked to apprentice with the senior staff. Real world experience is best gained by
observation
and practice.
4. Closing thoughts: one of the most important skills that hr professionals can have is to respect
the
boundaries (physical and mental) between people. Indeed, we can say that the differentiating
factor
that determines success or otherwise of HR professionals is to know the difference between what
is
39. 3. PROCESSES IN HUMAN RESOURCE MANAGEMENT
Each organization works towards the realization of one vision. The same is achieved by
formulation of certain strategies and execution of the same, which is done by the HR
department.
The following are the various HR Processes:
1. Human Resource Planning : Generally, we consider Human resources Planning as the
process of people forecasting. Right but incomplete! It also involves the processes of
Evaluation, Promotion and Layoff.
2. Employee Remuneration and Benefits Administration: The process involves deciding upon
salaries and wages, incentives, fringe benefits and perquisites etc. Money is the prime
motivator in any job and therefore the importance of this process. Performing employees
seek raises, better salaries and bonuses.
3. Performance Management : It is meant to help the organization train, motivate and reward
workers. It is also meant to ensure that the organizational goals are met with efficiency. The
process not only includes the employees but can also be for a department, product, service
or customer process; all towards enhancing or adding value to them.
4. Employee Relations : Employee retention is a nuisance with organizations especially in
industries that are hugely competitive in nature. Though there are myriad factors that
motivate an individual to stick to or leave an organization, but certainly few are under our
control.
40. 4. FINANCIAL MANAGEMENT >> TYPES OF COSTING
SYSTEM
Some costs are direct while others are indirect, direct costs can be identified to a specific
products but indirect costs which are not identifiable to specific products, need to be
allocated on some objective and rational basis for product costing and pricing which can be
justifiable to customers. Costing systems are the systematic allocation of cost to products. It
can be used for planning, decision making and control purpose as well.
There are various important types of Costing System as under :
1. Absorption Costing System : -Absorption costing system is the method of allocating
overheads (Fixed and variable) to products based on pre-determined absorption rate.
2. Marginal Costing System: - Marginal costing system identifies variable and fixed
overhead costs separately. It identifies different behaviour of fixed and variable costs.
3. Activity Based Costing System: - It identifies activities, like machine running costs and
invoicing customers, across whole business instead of departments and uses cost drivers
(variable or item which incurs cost), like machine hours (volume based), number of invoices
(transaction based).
4. Target Costing System : - This is a modern methodology towards costing. It attempts to
find market price of the similar products in advance. Required rate of return is deducted to
arrive at target cost. This cost is different from the actual cost.
5. Backflush Costing System : - Backflush costing system is different way of allocating
costs to products. It does not use traditional inventory bookkeeping which tracks inventory
movements from raw material to work in process (WIP) to finished goods. It directly
recognizes the cost to finished goods account, all previous bookkeeping is flushed.
6. Throughput Costing System : - In modern, business environment majority of the costs
like labor and overhead are fixed due to employment legislations, automation and long term
contracts for energy and others. This leaves only material cost as variable which can be
controlled in the short term.
41. 5. 7 BASIC RULES FOR CREATING IMPRESSIVE COVER LETTER
The HR not only looks at your resume, but also expects a good and impressive cover letter.
The language, format, font and style among other things matter while creating a cover letter.
7 Basic rules for creating impressive Cover Letter: -
1. Introduction : - It is always better to mention the source of the job opening in your cover
letter. Mention the reason for the job application and specialization information. Link your
experience with the job profile you are applying for in the first paragraph itself.
2. Body and content: - The content of your cover letter plays a major role. What to include
and what not to include is a difficult decision to make. Make sure you add the years of work
experience, name of the companies you worked for, time duration etc. Also, highlight the
major projects that you are particularly proud of.
3. Length of the content: - Make sure your content is precise and to the point. Remember
to limit your content to only one page.
4. Correct information: - You need to mention the correct job title, month, date on your
cover letter, company name and address the application to the recruitment manager. These
are the very basic rules that may easily be forgotten while re-purposing your cover letter for
different companies.
5. Language: - Companies always provide a detailed job description for the position you
have applied. Make sure you read it carefully. This may help you set a professional tone for
typing your cover letter. Using a language tone that is relevant to the job position creates a
good impression.
6. Font: - Never use fancy looking fonts while making a cover letter or resume.
7. Proofread: Read your cover letter two or three times before sending it to the company.
Do a spell check. If possible, request your friend to read your cover letter and get their
opinion.
42. 6. 5 INTERVIEW HACKS THAT WILL GIVE YOU AN EDGE
(NO CONFIDENCE REQUIRED)
Some actions to help us get there :-
1. Bulletproof your resume: - Honesty-to-the-point-of-exposing-vulnerabilities won’t win
you extra points on a resume.
2. Set clear time limits: - Once the agreed-upon time limit has been reached, use your
judgment to decide whether to stretch for 5-10 minutes more. If not, make your exit.
3. Refuse to share salary details: - Any hiring agent can visit sites like Glassdoor and
others to get a pretty accurate idea of what you made at your last job. The only reason
you’re going to be asked this question is to preemptively curb salary expectations/drive
your price down. If asked, respond with, “I don’t feel comfortable discussing confidential
salary details, but would love to get a read on what the company’s expected salary
range for this position is for someone at my level.”
4. Get a read on where they are in the hiring process: - Before agreeing to “one more”
interview, get a read on where they are in the hiring process, and exactly what they
want to see from you in this next engagement. If they can’t or aren’t willing to provide
this information, consider bowing out.
5. I’m interested in this job, and want it! : - As the interview’s wrapping up, take a
second to bring it up. Why you’re excited about the role. Why you’re excited about
being a part of what they’re doing
43. 7. 10 THINGS TO REMOVE FROM YOUR RESUME
The following things to remove from your resume:
1. Replace the “Objective” statement on your resume with “Professional Profile.”
2. Eliminate superfluous or “fluff” words.
3. Watch your grammar.
4. Include one telephone number rather than multiple numbers.
5. Do not include discriminating information.
6. Keep information on your education specific to the degree received, major,
institution attended, and if appropriate, your GPA.
7. Include only experiences that are relevant to the job.
8. Eliminate technical skills for basic software programs.
9. Do not include references unless requested.
10. Maintain a reasonable length for your resume.
44. 8. BASICS OF CASH MANAGEMENT – CASH MANAGEMENT
FUNCTIONS
The term “Cash” with reference to management of cash is used in two ways. In a narrow sense
cash refers to coins, currency, cheques, drafts and deposits in banks. The broader view of cash
includes near cash assets such as marketable securities and time deposits in banks. Cash
management is one of the key areas of working capital management. Cash is the most liquid
current assets.
Functions of Cash Management : -
1. Cash Planning : - Cash planning is a technique, which comprises of planning for and controlling
of cash. It is a management process of forecasting the future need of cash, its available resources
and various uses for a specified period.
2. Managing Cash Flows: - The heading simply suggests an idea of managing properly the flow of
cash coming inside the business i.e. cash inflow and cash moving out of the business i.e. cash
outflow. These two are said to be properly managed only, if a firm succeeds in accelerating the rate
of cash inflow together with minimizing the cash outflow.
3. Controlling the Cash Flows : - Cash controlling becomes essential as it increases the
availability of usable cash from within the enterprise. As it is obvious that greater the speed of cash
flow cycle, greater would be the number of times a firm can convert its goods and services into
cash and so lesser will be the cash requirement to finance the desired volume of business during
that period.
4. Optimizing the Cash Level:- The foremost need of maintaining optimum level of cash is to meet
the necessary requirements and to settle the obligations well in time. Optimization of cash level
may be related to establishing equilibrium between risk and the related profit expected to be
earned by the company.
5. Investing Idle Cash: - Idle cash or surplus cash refers to the excess of cash inflows over cash
outflows, which do not have any specific operations or any other purpose to solve currently.
Generally, a firm is required to hold cash for meeting working needs facing contingencies and to
maintain as well as develop goodwill of bankers.
45. 9. SIGNIFICANCE OF BOP DATA
Balance of payments data of home country and host country are have significance to
government officials, international business managers, investors, and consumers, because
such data influence and are influenced by other key macroeconomic variables such as gross
domestic product (GDP), employment, price levels, exchange rate, and interest rates.
Therefore balance of payments may be used as an indicator of economic and political
stability.
Businesses need BOP data to anticipate changes in host country’s economic policies driven
by BOP events. BOP data may be important for the following reasons:
1. BOP indicates a country’s financial position vis-à-vis foreign countries, thereby a
country’s ability to buy foreign goods or services.
2. BOP is important indicator of pressure on a country’s exchange rate, and thus on
the potential of a firm trading with or investing in that country to experience foreign
exchange gains or losses. Changes in BOP may presage the impositions of foreign
exchange controls.
3. BOP data helps in knowing the changes in a country’s BOP may also signal
imposition (or removal) of controls over payments, dividends, and interest, license fees,
royalty fees, or other cash disbursements to foreign firms or investors.
4. BOP data helps to forecast a country’s market potential, especially in the short- run.
A country experiencing a serious BOP deficit is not likely to import as much as it would if
it were running a surplus.
5. BoP data can also signal increased riskiness of lending to particular country and it
also helps to in the formulation of trade and fiscal policies.