The top five pitfalls for collaboration deploymentWhere individuals & groups sharecommon global goals and value the 1. Failure to sufficiently recognise that we arespecific goals of others within a enabling a change in how people work togethercommon framework of the common and as such the deployment of collaborationenvironment they interact. They are strategies and platforms is an importantmutually supportive and pro-active ininnovating new outcomes for the organisation development activity.shared good. They will engage once- 2. Failure to recognise that collaboration is a humanoff, periodically or on an on-going activity and human system activity; it’s aboutbasis as required to achieve commongoals. people, their style, their behaviours, their motivations and their incentives. 3. Deployment of social media collaboration platforms are often treated as an IT or System upgrade projects rather than core business change Leadership Introduction initiatives. The purpose of this paper is to provide the reader 4. Failure to create an explicit and strong connection Competitive Advantage with some tools and techniques which will to the business case, goals and KPI’s of the business Competitive accelerate their organization’s performance, in the eyes of the stakeholders. Learning towards the leadership position in their space, 5. The absence of a suitable framework to deploy a enabling significant changes in how people work collaboration strategy and attain the target ROI. Comfort and collaborate. In addition to ensure that Critical investment in social collaboration platforms gains Though there are many other pitfalls they are generally maximum traction and avoids the major pitfalls. Dead covered if we adopt a collaboration strategy that addresses the top five pitfalls. So we can say that the Underpinning the approach is recognition that critical success factors for successful deployment of a Continuum of collaboration and collaboration maturity are collaboration strategy and platform are as follows:- complex human behaviors and, that deployment of org an izati on M atur ity social connection platforms to release an At one end of the spectrum we organization’s talent will not deliver unless they arehave the highly intelligent underpinned by very high levels of organizationorganic organization that maturity and learning.continually innovates and adaptsto maintain a leadership position There has been a general recognition in businessin their segment and maximize that there is a strong Organization Developmentvalue for stakeholders. These are (OD) element to accelerating collaboration ,learning organization’s with however there is a tendency to be driven by thestrong values and collaborative simple definition of collaboration behaviors such asbehaviors. “it’s about trust, sharing of goals and communications” and using SNA measurements asAt the other end of the spectrum indicators. The reality is there are 20 core ODis an organization in the critical dynamics that influence collaboration maturity andzone which may have lost all outcomes, and in the paper we introduce a simpleinertia internally and will fail diagnostic to measure these so that personal,unless there is an intervention to organization and platform development can becreate inertia. aligned for maximum traction.
Critical Success Factors for collaboration Programs 1. Establish the business case for collaboration up front and identify how the organisation will demonstrate that performance meets or exceeds the business case. 2. Define the collaboration OD strategy across the business that connects the business case with individual and organisation development plans. Interpersonal 3. Measure the collaboration maturity across the organisation; it becomes the base-line for selecting and deploying the level and type of interventions and actions that will allow maximum traction for new ways of Trust working and the platform. Sharing of Aims 4. Integrate the social media collaboration platform Adopt an overall collaboration Collective Responsibility Competence Confidence Framework/Methodology to pull together the components of the collaboration strategy and allows the Culture stakeholders to engage and influence. 5. Project into the overall strategic OD program. Aligning the enablement of features and functions with the Organization other interventions that reflect the level of organisation and individual learning. Management Involvement The Collaboration™ Methodology Self-Organization Communications Boundaries Business Process Working Autonomy Feedback Goals Motivation Attitude to social media Customer Results Engagement Methodology Overview Connectivity Satisfaction The overall methodology is a roadmap and a set of tools, processes, templates and guides designed to successfully Communities guide an organization through the process of strategic change. Moving it towards creating a leadership zone position where the collaboration maturity is creating sustainable strategic and operational leadership. There are six core method domains. The domains have the following functions:- Business Domain: - Building the business case and the Benefits Realisation process.Four Levels o f coll abor ation Facilitation Domain: - Creating the process and structures to organise for success. Diagnosis Domain: - Establishing a baseline organisation maturity for collaboration. KPI’s Strategy Domain:- Refining the goals and approach to execution Programs Domain:- Creating and managing the calibrated and integrated projects (People, Organisation & 1. Primary Business KPI’s Platform) 2. Operational KPI’s 3. Collaboration & SNA KPI’s Progress Domain:- Creates the integrated metric program to monitor achievement and activity 4. Collaboration Maturity Indices
CIP™-Business Objective: - To enable key stakeholders to identify the key Collaboration Program Interventions business drivers and performance metrics that and Costs accelerating collaboration capability is designed toOrganization Development impact, and prepare a business case and a set of business o Program Leadership & controls to ensure during and on completion of a CPI™-Strategy Management collaboration program that intended outcomes can be Objective: - Using the findings from the Diagnosis phase the o Coaching, Mentoring & achieved within the investment scope approved. key stakeholders can now refine the overall strategy so that Support (Time and relevant execution-able and integrated programs and Expertise) Approach Recommended: - Workshop & Templates metrics can be executed. o Training & Workshop Design & Delivery This domain has three key deliverables:- Approach Recommended: - Workshop & Templates The Business Case for Collaboration Leadership Management The collaboration KPI Integration Map This domain has one key deliverable:- Development Collaboration Program Metric process Collaboration Program and Project Statement Communications skills Assertiveness skills Facilitation Skills Team CIP™-Facilitation CPI™-Programs Development Objective: - To identify CSF’s & Risks for the overall Objective:- create the plan, process, tools, KPI’s and teams Creativity & program and confirm stakeholder commitment, for each of the three key streams and kick off the integrated Innovation governance and support for all aspects of the program programs:- Writing skills and related investment. Approach Recommended: - Workshop & Templates This domain has the following deliverables: - (NormallyTools & Platform Approach Recommended: - Workshop & Templates adopting the organization’s standard PM methods) Make, Buy, Use or Rent Project Plans and Milestones Features and Functions This domain has three key deliverables:- Reports and metrics (Blog, Profile, Wiki…) The program vision & Goals Project Management The core governance & facilitation structure Infrastructure Program Role definitions Development & Or integration User & Technical support CPI™-Progress Mediation & Facilitation Objective:- Integrated into the model and referenced Training above is the need to ensure stakeholders can see CPI™-Diagnosis progress and connect their actions and behaviors to Collaboration Program Steps Objective: - To scientifically diagnose the level of collaboration accelerating collaboration maturity at all levels in the 1. Diagnosis; maturity within the organization to enable program business this will include:- interventions to be designed at an appropriate and Business KPI’s 2. Vision; sustainable learning level. In additional to maintain alignment 3. The Business Case; Operational KPI’s on the 3 core programs (Personal, Organization & Platform). 4. Program Planning Collaboration KPI’s and Social Network analysis 5. Execution & Facilitation Approach Recommended: - On-Line Maturity and cultural indicator 6. Control 7. Review This domain has three key deliverables:- Approach Recommended: - PMO & Templates Collaboration Diagnostic PlanFor additional Information Collaboration Maturity Diagnostic report (Actualwww.collaborationip.yolasite.com level, steps for next level) Collaboration Maturity DashboardDeclan.firstname.lastname@example.orgMyles@holignment.com