This newsletter provides an overview of organisational transformation, change, and improvement topics. It discusses key findings from a 2021 global study on organisational resilience during disruption, including that organisations above a level 4 maturity were more resilient. It announces new publications, videos, and events. The partner program is outlined and the outlook discusses the focus on recovery, growth, and building resilience through developing capabilities. It recommends assessing capability maturity levels to measure resilience, agility, and innovation.

1. Transformation, Change & Improvement Newsletter for Q2-2021 (ODTI)
www.orgcmf.com
Contents
News .......................................................................................................................................................2
Organisation Resilience in times of Disruption 2021 Study....................................................................2
Study Background & Demographics ...................................................................................................2
Key study Findings...............................................................................................................................3
Prior Research by Burnes, Hamel, Mc Kinsey and correlated by Sweeney in 2019 .......................4
New Book................................................................................................................................................5
Digital Transformation & Improvement Pocketbook .........................................................................5
New Short Papers ...................................................................................................................................5
Building Intrinsic Organisation Resilience (Read) ...............................................................................5
Profiling tools for People & Organisations (Read) ..............................................................................5
New Short Videos (less than 90 seconds)...............................................................................................6
The relationship between Capability Maturity & Performance Improvement ..................................6
Capability Maturity Building for Transformation Success & Performance Improvement..................6
KPI & Metrics Modelling .....................................................................................................................6
Next Generation Digital Business Transformation .......................................................................6
How Organisations Learn, Change & Improve 2021 Research Insights....................................6
Partner Program .....................................................................................................................................6
Partner Benefits..................................................................................................................................6
Outlook for Organisations, Teams & Business........................................................................................6
How do you know your level of Resilience, Agility or Innovation?.....................................................7

2. Transformation, Change & Improvement Newsletter for Q2-2021 (ODTI)
www.orgcmf.com
News
Organisation Resilience to disruption getting more attention. The Covid-19 pandemic has been a
catalyst for many CXO’s and their teams, to look at their Organisations and Teams levels of resilience
to Disruption and VUCA. Now that things have settled in advanced economies the post-mortems are
underway, while developing regions are behind in many cases, still struggling with the pandemic
consequences. ODTI with Groningen University (Change Masters) completed the first Global Study
or Organisation Resilience in times of Disruption (2021) a short summary of the finding is presented
later in this newsletter or you can read the full report .
Digital Transformation interest and initiatives gathering momentum in Africa. We continue to see
increased interest levels of Digital Maturity Building in Africa. ODTI supported one of Nigeria’s
leading Management Consultancy ‘Gabriel Domale Consulting’ in increasing the awareness of ‘Six
Macro Capabilities for Successful Digital Transformation’ which led to demand for some follow-up
web-based workshops. The next open session ‘Digital Strategy and its 6 Key Capabilities’ scheduled
for 2 PM Aug 12th
(WAT). Register here
Meanwhile in South Africa our key partner ‘TalentAlign OD’ is supporting a number of clients with
understanding and overcoming Capability Maturity Constraints as they relate to important Digital
Business Transformation initiatives.
Organisation Resilience in times of Disruption 2021 Study
Study Background & Demographics
The study covered the period of January 2020 to June 2021 a period of Global Disruption dominated
by the Covid-19 Pandemic. The study participants came from many Industries, Geographies and Size
of Organisation, and the detailed report includes breakdowns and some interesting findings. You can
access the full report on this link. View the Study Report

3. Transformation, Change & Improvement Newsletter for Q2-2021 (ODTI)
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Key study Findings
Any Organisation can identify its current Resilience to Disruption by Assessing its Capability
Maturity, and can build Agility and Resilience by building its key capabilities and their respective
Maturities through the Development Phases to The Higher Levels of Maturity (5-Competitive, 6-
Advantage & 7- Leadership).
• Organisations who when self-Assessed measure their Capability Maturity at above Level 4 on
a 7 Level Normative Maturity Scale, demonstrate a level of Agility and Resilience that allows
them to survive todays and anticipated VUCA (Disruption). The higher the Maturity Level, the
greater the Resilience & Agility and the stronger the confidence to weather any period of
future VUCA.
• Organisations who when self-Assessed measure their Capability Maturity at below Level 4
indicated that their capability Maturity Level and Performance degraded during the recent
VUCA period and their confidence to deal with future VUCA was low indicating low resilience
and limited Agility

4. Transformation, Change & Improvement Newsletter for Q2-2021 (ODTI)
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Prior Research by Burnes, Hamel, Mc Kinsey and correlated by Sweeney in 2019
• 51% of Organisations are trapped at Maturity Level 3 or below, thus explaining a significant
contributor to the Historic High Change Failure rates (70%+ Burnes 2016). Though this
Survey finds the number is less at 35%
• 27% of organisations reach Maturity Level 4-Operational (Often referred to as Bureaucratic)
and fail to progress to higher levels.
• Only 22% of Organisations achieve Level 5 and above and attain system level Agility implied
by Hamel (2015)
Larger Organisations are more likely to rate Human Dynamics at the bottom 3 maturity levels with
a mean of Maturity Level 2 for approximately 55% of this population (30% of total participant
population). Though not surprising that Emotion, Cognition, Personal and Interpersonal Dynamics
are lower for large organisations the mean of Maturity Level 2 (Critical) suggests some significant risk
factors exist for these organisations.
• Larger Organisation should as a minimum complete Triage Level Assessment on the 4 Human
Dynamics often associated with ‘Cultural’ deficiencies, but not exclusively.
• For those organisations that are aware of potential shortfalls in the Human Dynamics then
Diagnostic Level Assessment on some or all 21 related Micro Capabilities (Constructs)
Self-awareness amongst the top levels of management that they likely see the Organisation in a
more positive light than the lower levels and that Resilience and Agility may not be as they might
have expected.

5. Transformation, Change & Improvement Newsletter for Q2-2021 (ODTI)
www.orgcmf.com
New Book Published
Digital Transformation & Improvement Pocketbook
This book demystifies Digital and Digital Transformation, and makes clearer the nature and language
of Digital Transformation, Transition and Change, for both technical and non-technical people. In
addition, it provides some hints, tips, methods and tools that bring greater assurance that any
investment in technology will achieve the desired business outcomes.
Remember Digital (Technology) Change & Transformation must be driven by the Business,
Organisation, Customer and User needs, with a view to achieving some related defined business
aims and objectives that relate to Value. It is significantly facilitated by Technology & Technology
Professionals.
Request a complimentary copy of the ‘Pocketbook’
New Short Papers
Building Intrinsic Organisation Resilience (Read)
This paper outlines the factors that underpin Organisation Resilience and an approach to building
resilience to today’s VUCA environment.
Profiling tools for People & Organisations (Read)
We all know the old adage relating to teams, is that the output and impact of people working
together is greater than the sum of the parts. This is the “raison d’etre” for creating groups and
organisations. But history tells us that setting up teams and organisations, and their subsequent
performance is not always ‘Plain Sailing’, and the output/impact intended is not always achieved, to
some or all stakeholders’ satisfaction.
Extensive research, tools and knowledge are available for an organisation when it comes to people
centric tools that help individuals understand themselves, their roles in teams and the behaviours
and roles of others. We also have equivalent tools at Organisation or Group level which help Leaders
and Managers understand the system behaviours and performance, categorise them and improve
them. This paper explores the value and application of both Individual Profiling &
Group/Organisation Profiling Tools.

6. Transformation, Change & Improvement Newsletter for Q2-2021 (ODTI)
www.orgcmf.com
New Short Videos (less than 90 seconds)
The relationship between Capability Maturity & Performance Improvement
Capability Maturity Building for Transformation Success & Performance
Improvement.
KPI & Metrics Modelling
Next Generation Digital Business Transformation
How Organisations Learn, Change & Improve 2021 Research Insights
Partner Program
ODTI continues seek new Added Value Partners who build and provide, Training, Consulting &
Delivery solutions where OrgCMF™ is integrated into their Value Proposition to their local clients.
(View Partner Program). Application Form or email partnermgr@orgcmf.com
Partner Benefits
• Access Next Generation Knowledge & Tools
• New Value for your target Market & Customers
• Typically, 20:1 ratio of services to license revenues
• Attractive Discounts and Revenue Share
• Exclusivity option
• Low cost of entry
Outlook for Organisations, Teams & Business
The focus for the next period for many organisations is Recovery, Growth & Resilience. To achieve
these aims, those that went into the pandemic at below Maturity Level 4 (on a 7-level normative
Maturity Scale) have to initiate step change programs. These organisations will need to start the
Capability Building process from Level 1. We know from our Global Study 2021, those organisations
who were above Level 4 survived the recent disruption with no degradation in their maturity and
greater confidence they can handle future VUCA, most are focusing on a next step change and
improvement building greater Resilience, Agility and Innovation

7. Transformation, Change & Improvement Newsletter for Q2-2021 (ODTI)
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How do you know your level of Resilience, Agility or Innovation?
As leaders and professionals answer the question above, they must gather and collate data and
information to make good decisions, and have a means to assess progress as they implement
transformation and change, not just outputs, outcomes and activity but Capability Maturity Levels as
its Capability Maturity that will build sustainable Growth, Agility, Resilience and Leadership.
So, we recommend a DSMT based Capability Maturity Assessment as the best available means to
measure Resilience, Agility and Innovation and identify those new Capability Maturity Levels that
must be built to achieve the organisations aims and ambitions. The Reference Models provide the
development roadmaps for each and every Capability.
• Organisation Maturity Index (OMI) — ODTI (orgcmf.com) (102 Capabilities)
• Team Maturity Index (TMI) (21 Capabilities)
• Digital Maturity Index (DMI) (42 Capabilities)