1. Deborah
Allen
6221 Old Union Road
Charles City,VA 23030
804-832-8898
dallen5787@yahoo.com
Career Snapshot
Nineyears of
commended
performancein key
customer service
and supportroles.
Expertin customer
care/communicatio
ns,problemsolving,
relationshipbuilding
and trainingand
support.
MS Office“power-
user”with
additional
proficienciesin
mixed databases.
Computer Skills
MicrosoftOffice:Word, Excel,
PowerPoint, Access,Outlook
AS/400
Mission Statement
Strive to exceed customer/
employerexpectationsby
delivering second-to-none
service. Alwaysputting the
customerfirst.
To obtain and develop a career with a reputed organization where
I can utilize my knowledge, customer service and other assorted
skills and diligence in all aspects of my position.
Key Skills
Exceptional Customer Service
Troubleshooting/ Problem
Solving
MaintainingLowLoss/ LP
ExceedingFinancial Goals
Cash Management
Customer Order Fulfillment
Payroll
Inbound/Outbound Calls
Marketing
US DOTLaws
Collections
On-Call Supervisor
Drivers Daily Logs
Fuel Taxes
Managing40+Employees
Monthly Billing
Training(Sales&
Customer Service)
Developing
Data Entry
ComplaintHandling
Scheduling
Reports &
Documentation
10 key/ 55 WPM
SettingPayment
Arrangements
IncreasingSales/Volume
Ordering
ReconcilingAccounts
ProcessingPayments
Professional Experience
Groome Transportation
Sandston, VA 23150
Groome Transportation
Sandston, VA 23150
Pearson Government Solutions
Chester, VA
CharterManager Sept2007 to present
Accounting Clerk June2006 to Sept2007
CSR,February 2006to June2006
Education
CharlesCity High School 2005 - HighSchoolDiploma
Richmond Technical Center 2005- CertificateinMedicalSystemsAdministration
VirginiaInstitutefor Pharmacy Technicians2005 - PharmacyTechnician
