1. David Andrew Taylor
12 Foulser Road, London, SW17 8UD - david.88@hotmail.co.uk - 07936 370 763
 Six years of employment in consumer facing customer service and conflict resolution in 'Front of House'
hotel roles.
 Experience intakingapolitical engagementprojectfromconceptiontooperation.
 A strong and growing network of working relationships with MPs, Peers and CCHQ team,
Employment
Head of Events and Communications
Conservative Christian Fellowship (Conservative Campaign Headquarters) Aug 2013 - Current
 Engaging with CCF supporters and enquirers through email, phone and in person. Informing them of policy,
opinion and events
 Working alongside CRD, CCHQ Press and Correspondence to advise and reply to case work on Christian
issues.
 Managing the CCF relationship with friends groups and promoting working partnerships
 Redesign and maintenance of CCF website and social media. Taking print projects from conception to print
and distribution. Organically increasing Facebook and Twitter followers, dramatically expanding the reach
and influence of the CCF online.
 Assisting in the planning and operation of events; finding sponsors and communicating to press.
 Working with MPs and Peers to engage Christian organisations in the political process.
 Representing the CCF at conferences, exhibitions and public speaking engagements.
 Arranging and leading CCF teams during by-elections and the general election. Organising strategic
‘hustings style’ events in target constituencies. Stationed in South Thanet for the election campaign I
assisted in the organising of volunteers and ‘battle bus’ visits.
Member Services, Zipcar, London. August 2012 – August 2013
 Complaint handling and first contact resolution through email and phone. Extensive case work on escalated
and long standing complaints and queries.
 Developing standards of procedures for fraud detection and revenue protection.
 Support of new staff in use of computer systems and product knowledge.
 Using active listening and inquiry skills to understand the situation and contribute to a positive experience
Sales Coordinator, Corus Hotel (389 rooms), London. Nov 2010 - Aug 2012
 Managing diaries and appointments of sales team, Sourcing leads and handling complaints and queries
from corporate accounts.
 Tasked with redesigning the reports used by the Sales Director, ensuring accuracy of team’s reports.
 Giving tours and presentations of the hotel to prospective business accounts.
Reception Supervisor and Duty Manager, Hawkwell Hotel (64 rooms), Oxford. Jul 2009 - Nov 2010
 Responsible for day to day running and training of reception as well as creating new training and
procedures.
 Duty manager shifts as most senior staff member on site, dealing with customer complaints and
emergencies, ensuring bar and restaurant run smoothly, responsible for handling day’s cash takings.
 Overseeing large events, ensuring smooth running of weddings and conferences. Responsible for
coordination of staff and suppliers as well as customer relations.

2. Telesales, Newross Impex Ltd, Leeds. Mar 2009 - July 2009
 Business to Business telesales of classic men’s wear.
 ImplementingsalesandcommunicationsStratergyforthe newlycreatedrole
Telesales, Customer service, Door to door sales, Clearanswer Call Centres, Leeds. Mar 2008 – Mar 2009
 Outbound calling of cold / warm leads.
 Trainingof newstaff and developmentof salesbrochures.
 Temporarymanagementperiods,fillinginforvacantmanagers.
Education
A levels in Sociology and Theatre Studies at Didcot Sixth Forms 2003 - 2005
9 GCSE's, The King's School in Witney. 1996 - 2003
Maths, Double Science, English, Religious Studies, German, Geography, Drama, Graphic Design
Volunteer work
Youth Group development in West London, Hillsong Church London 2011 - 2013.
 Overseeing the planting and growth of local groups of Young Adults (17-24yrs). The groups provide a bible
study, mentorship, and social community for the youth in the church. They engage with local charities and
ensure the youth are connected into healthy communities of their own age.
 Providing leadership development, event planning and mentoring.
 One on one development of group members, providing support with all aspects of life from family conflict to
job seeking.
 Involved in managing teams at conferences in Wembley Arena and the O2, being responsible for recruiting
young adults to the team and ensuring delegates are kept at ease.
Political Activity
Active member of Tooting Conservatives
 Involved in canvassing of Bedford ward
 Attending Chair's meeting to discuss fundraising opportunities and joint activities with CCF
 Liaising with ward councillors and association chairmen to encourage inclusion of CCF group into ward
activities.
Faith Education Leaders Symposium
 Liaising between Department of Education and Faith School Leaders
 Proposing, developing and chairing a symposium with the above.
 Taking casework from the symposium and maintaining relationships
Interests
 Visiting art galleries and museums I am a member of Tate and British Museum, attending lectures and
tours.
 Football and Rugby
 Current affairs, local and international.