5. Current Situation
Current email hosting is not meeting current needs
Unable to share contacts among team members
Unable to sync contacts and calendars to mobile
devices
Unreliable and unavailable service on mobile devices
6. Key Success Factors
Must be reliable and functional for all team
members
Must be cost effective
Must have reliable technical support
7. Analysis of Alternatives
Former Webhost
Google
Similar tools
Less compatability
Microsoft Exchange Server
High up-front cost
Certain functions not available
10. Benefits and Risks of Strategic
Option
Benefits
Reliable email from successful company
Easily share contacts and calendars with team
members
Sync contacts and calendars with mobile devices
Reliable function on mobile devices
Low monthly cost
Excellent technical support
11. Benefits and Risks of Strategic
Option
Risks
Learning curve
Implementation difficulties
Higher cost versus old web hosting provider