1. David B.
Mammen
Performance-driven individual who can create immeasurable success
// Experience
3/14 -
Present
Intuit Inc. Intuit Full Service Payroll
Conducting masterful conversationswith small businesses to help them identify Intuitsolutions to
overcomeconcerns related to payroll tax complianceand employeemanagement.
Establishingrelationships with small businesses tohelp them overcomeobstacles as they relateto; payroll
taxes, time& labor tracking, workers comp; health insuranceplans, etc.
Providingwhitegloveserviceto small businesses who subscribeto Intuit’s FullServicePayroll. Thisis
doneby leveragingexpert communication skills, relationshipbuilding, payrolltax - complianceresearch
and exceptional problem solvingskills.
A strongand positiveattitudeis utilized consistentlyto turn around even themost complex customer
relationships.
Awards: Highest TNPS
// Skills
// Profile
Passionate about
connecting customers to
products they will love in
an effort to provide an
engaging shopping
experience and consistently
exceed sales goals.
Energetic person who has a
knack for gaining customer
trust quickly.
//
Education
Name
David B. Mammen
Phone & Email
520.437.4588
David_Mammen@intuit.com
RESUM
E
11/15 –
2/16
MFA Initiative War Room Leader
Responsiblefor trackingtrendsand communicatingresultsto leadershipin an effort to improvecustomer and
agent experiences
Exhibited boundary-less collaboration with acrossfunctional team to identify trainingand knowledgegaps with
MFA Ramp for QBO, Payroll, Payments and QuickBooks Desktop
Developed TrainingContent and Delivered Tier 2 MFA TrainingacrossmultipleIntuit and partnersites
2011 -
2014
Verizon Inc. Sales Specialist
Awards: SamsungAdvocate
Top Sales Associatewith afocus on small business accounts. Identified cross sell and upsell opportunities tohelp
small businesses becomemoreefficient whileensuringcustomersatisfaction and meeting sales goals.
Prepared Sales Reports and applied analytical strategy to align sales per hourwithoperational needs in an effort
to maximizesales objectives.
2008 Babylon Inc. General Manager
Droveperformanceat theindividual, team and department level, increasing profitsfor thebusiness by25%,
effectively positioningthecompany for sale.
Reorganized security policies and procedures, as well as overseeingall operational aspectsof thebusiness,
includingstaff records, payroll, training, advertisingand special eventscoordination.
Maximized profitability and cost savings byresearchingways to run thefacility moreefficiently, and also making
thedecision to switch vendors.
Bachelor of Science in
Criminal Justice
ITT Technical Institute
Associate’s Degree in
Criminal Justice
ITT Technical Institute
Naval Nuclear Power
Training Command
Mechanical Engineering for
Nuclear Theory &
Propulsion
Name
David B. Mammen
Phone & Email
520.437.4588
David.Mammen@gmail.com
 Small Business Consulting
 Payroll Tax & Compliance Expertise
 Collaborative Team Player
 Excellent Communicator
 Account Management
 Relationship Building Master
 Rapport Creator
 Leadership & Management
 Windows & Mac
 Microsoft Office Suite
 Learning Management System