This document discusses Wemark India's services for helping companies improve their customer experience. It outlines their focus on customer experience evaluation, customer evaluation, telephonic interaction skills, cross-selling/up-selling, and customer experience management. The goal is to move customers from satisfied to loyal advocates by evaluating their experiences and improving staff interactions and services delivered.

2. Since our inception, we've been helping good
companies become great companies with our
comprehensive arsenal of proven surveying,
auditing, and management systems.

3. Customer Experience Evaluation
Customer Evaluation
Telephonic Interaction Skill
Cross Selling/Up Selling
Customer Experience Management

4. Customer Experience Evaluation The goal of customer
experience Evaluation is to move customers from
satisfied to loyal and then from loyal to advocate.

5. Customer Evaluation Customer Evaluation is
achieved through the experience customers have had
with Interface services, contact with staff, the service
delivered and the experience of overall business.

6. Telephonic Interaction Skills: Wemark India goal
with each Client is to meet and exceed expectations. This
will ensure a positive experience that will keep the Client
coming back.

7. Cross Selling / Up selling: Cross-selling is the action
or practice of selling an additional product or service to
an existing customer.
Upselling is a sales technique whereby a seller
induces the customer to purchase more expensive
items, upgrades, or other add-ons in an attempt to
make a more profitable sale.

8. Customer Experience Management: The
Customer Experience Self Assessment tool is a
highly effective way to get you thinking about where
you are on your customer experience journey.

9. NEW DELHI (INDIA)
815, VISHAL TOWERS,
DISTRICT CENTER, JANAKPURI,
NEW DELHI.
www.wemarkindia.com/
Landline: +91 (11)
41634621