Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing inwhich a salesperson solicits prospective customers to buy products or services, either over the phone or through asubsequent face to face or Web conferencing appointment scheduled during the call.Telemarketing
Function1. Generate leads. Telemarketing along with direct mail and e-mail marketing is currently the best 1-2-3 combo for generatingand maintaining awareness among business-to-business prospects.2. Find hot opportunities. Its the best way to find out what opportunities exist right now inside your prospects and clientscompanies. Telemarketing experts say they are almost always able to find active opportunities that the company didnt knowabout -- no matter how big or well-known the company is.3. Communicate one-to-one. Telemarketing allows you to put a voice to your marketing and sales efforts long before theprospect is ready to meet with a sales person. Its easy to customize the message and to adapt to special needs of the specificprospect.4.Qualify prospects. Telemarketers can follow-up on inquiries from your website and other marketing activities anddetermine fairly quickly just how qualified the prospect is and whether or not - and when - this company is likely to become acustomer.5.Engage at the top. Many experts agree that telemarketing is the best way to get through to and start a dialogue with topexecutives.6.Increase sales team effectiveness. Telemarketers can take a load off your sales people. A Gardner study called InsideSales: Selling More at Lower Cost found that adding a teleprospector to support a direct sales person can increase that salespersons closing revenue by from 50% to 150%.7.Advance the sale. Telemarketers are often able to identify hesitation in a prospect. By handling questions or objectionsthat might not otherwise be voiced, telemarketers can eliminate friction and move the prospect along sales cycle.8.Promote other marketing activities. Telemarketing can increase webinar participation, trade show attendance, white paperdownloads and many other useful methods of interacting with your prospects.9.Build and clean your database. With each call, a telemarketer can add to and confirm information in your marketingdatabase. This is critical to reducing waste and expanding your reach within a given company.
This Is what We can provide for YouPeopleProcessTechnology Dedicated Resource :Contact Center Professionals:• Customer satisfaction Survey, Customer Service Professional Shared Resource :1) Contact Center Trainer2) Client Account Management3) Quality Assurance4) Reporting analyst5) Team Manager / Operation Manager Vibrant tm Methodology on contact center operations and management Quality Improvement Process (ISO, Six, Sigma, COPC) Contact center reporting and metrics Project and contract governance Contact Center Facilities and Infrastructure Dedicated workstations with IP-soft-phone and headset Contact Center System solution Call recording Solution Call Reporting Solution Scheduling and Forecasting system Telecommunications and Internet Connectivity (Which is billed on actual cost – exclude from ProposedPackage) BCP – Disaster Recovery Contact Center Facilities (10% capacity)