Davids welcme to the conference

1. www.thetcmgroup.com © 2016

2. www.thetcmgroup.com © 2016
#ResolutionRedefined
• Filming.
• Voxpops: The impact of TCM on
your organisation.
• Open mic sessions.
• Free copy of TCM Model
Resolution Policy for all attendees.
• Enjoy!
Welcome to the conference

3. www.thetcmgroup.com © 2016
TCM empowers people and organisations to adopt new
approaches to dispute and complaints resolution;
workplace relations; human resources and leadership
development. Our emphasis is on protecting
relationships whilst securing lasting and sustainable
outcomes.
We work in partnership with our customers to develop
the core values, systems, processes and behaviours which
encourage co-operative problem solving, open dialogue
and stakeholder engagement.
We develop and apply insightful teaching and consultancy
methods which are accessible to all. We are inspired by
approaches such as positive psychology, principled
negotiation and emotional intelligence as we believe that
the positive and constructive resolution of business
challenges is more effective than the traditional,
adversarial and often divisive approaches that currently
exist.

4. www.thetcmgroup.com © 2016
Our values define us
Loyalty
Innovation Excellence
Integrity
Courage Collaboration

5. www.thetcmgroup.com © 2016
1. Professional mediation and
investigation services.
2. Setting up mediation schemes
like Royal Mail, Lloyds Bank
and Islington Council.
3. Accredited mediator training.
4. Resolution audits.
5. Management and leadership
training. Leaders 20:20.
What services does TCM offer?

6. www.thetcmgroup.com © 2016