3. “NUSA is so-so,
nothing glaringly
wrong, but nothing
stands out as great
either.”
“Nestlé is at the top of
2nd tier suppliers for
overall needs.”
“We expect more from
the #1 Food company
in the world.”
“As the world’s largest
food company, they are
greatly underachieving
their potential.”
“Therearetoomanyinterfacesand
thelayerscoupledwithlackofdecision
makingclosetothebusiness,makesit
problematictokeepthingsmovingand
trendingup.”
“…Don’t be satisfied with the status
quo, Nestlé tends to be
‘satisfied’ we expect more than
status quo from a category
leader.”
“Nestlé lacks flexibility,
innovation, and ability to
provide compromise solutions
to growing our mutual
businesses.”
“Nestlé’s capabilities in
insights are very weak in
the lower end of my Top
25 suppliers.”
“As category leaders in frozen,
we expect Nestlé to have
more innovation, in
everything they do… product,
promotion, financial business
model, etc.”
4. PERFORMANCE SUMMARY
OVERALL
PERFORMANCE
2009
Business Relationships & Support
Personnel
Category Development / Support
Consumer Marketing Support
Customer Marketing / Promotional Practices
Customer Service / Support
Logistics & Supply Chain Management
Rank: 14 of 18
2011
Rank: 17 of 19
5. “ We are very pleased with the level of local support we receive from NSD ”
Conducts
business ethically
Collaborative supply
chain programs
Communicates company
strategy clearly
Provides innovative
solutions & processes
3.95 3.78 3.123.17
NSD overall rating of 3.5 is above average, but
well below the 5.0 level for best in class companies.
Considerable room for growth
3.5
8. Leadership
Culture
Courage
Respect
Teamwork
Passion
Excellence
Inspires & develops individuals & teams; encourages news ways of
thinking while valuing pragmatism; sets the example
Acts on principles; takes responsible risks; makes decisions & moves
forward; learns from mistakes; gives honest feedback; asks for help
Fosters diversity of people, thoughts & styles; builds & gives trust; accepts
healthy disagreement; seeks first to understand – then be understood
Works collaboratively with internal & external partners; supports group
decisions; encourages, enables & celebrates success; fulfills commitments
Demonstrates aresults-orientation; drivesachievement ofbusinessobjectives &
mutualsuccesswithourcustomers; doeswhatittakestogetthejobdoneright
Meets or exceeds high expectations; strives to be the best; seeks
continuous learning & improvement
cul·ture noun ˈkəl-chər
