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DAVID DUNK
143 MILLER STREET, MERIDEN, CT06450 ▪C: (203) 213-3728 ▪EMAIL: DADDDUNK@GMAIL,COM
OPERATIONS/FACILITIES MANAGER
Dynamic, versatile, and resourceful professional with valuable management skills, customer support and
Problem resolution expertise. Solid reputation for ensuring a heightened level of customer satisfaction.
Unique ability to quickly acquire product knowledge. Proactively contribute to the improvement of the
working environment. Self-motivated, team player always seeking new challenges and responsibilities.
Highly developed organizational skills.
KEY ACTIVITIES
➢ Managed site operations, work flow, office staff – including recruitment, performance
management and training/development. Supervised a staff of (30) and (60) independent
contractor.
➢ Provided support and performed regular QA reviews, maintain inventory, record keeping and
expense tracking, billing, bank deposits, petty cash management, equipment maintenance, IT
support, facilities safety officer.
➢ Excellent troubleshooter proven the ability to resolve customer complaints based on upon
interpreted data.
➢ Account maintenance for small to medium business and global enterprise customers resulting in
increased revenue generation.
➢ Provided the required leadership, support and direction for office initiatives and special projects.
Business owner mentality, led by example.
STRENGTHS
Multi-Tasking/Prioritizing Conflict Resolution Customer Management
Operations Management Staff Training/Development Communication Skills
Account Analysis Innovator Accounting
Legal Research and Writing Sales & Marketing Technical Troubleshooting
TECHNICAL ACUMEN
❖ Knowledgeable: MS Office applications ▪ Outlook ▪ Word ▪ Excel▪ PowerPoint
❖ Bilingual/Spanish and English/Read-Write-Speak
PROFESSIONAL ACCOMPLISHMENTS
1. EDGE FITNESS CLUBS 01/2016-09/2016
Operations Manager
Billing Clerk
Front End Supervisor
2. VERIZON WIRELESS 06/2007-05/2014
Business & Government Coordinator
Customer Service Representative
Continuity Marketing OperationsCoordinator
3. TOMTEC INC/Biomedical Assembler 08/2006-06/2007
4. NEWHAVEN REGISTER /Distribution Manager 02/2005-02/2006
EDUCATION
❖ American Hi-Tech Business School Paralegal Studies, New York, NY
❖ Fulton Montgomery Community College/Accounting, Johnstown,NY
Awarded: *2016 Received highest Secret Shop for cleanliness and maintenance of facility*Top
Dog Performance 2013/2014: Over (10) times nominated by customers Phone Support Star

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DADRES17

  • 1. DAVID DUNK 143 MILLER STREET, MERIDEN, CT06450 ▪C: (203) 213-3728 ▪EMAIL: DADDDUNK@GMAIL,COM OPERATIONS/FACILITIES MANAGER Dynamic, versatile, and resourceful professional with valuable management skills, customer support and Problem resolution expertise. Solid reputation for ensuring a heightened level of customer satisfaction. Unique ability to quickly acquire product knowledge. Proactively contribute to the improvement of the working environment. Self-motivated, team player always seeking new challenges and responsibilities. Highly developed organizational skills. KEY ACTIVITIES ➢ Managed site operations, work flow, office staff – including recruitment, performance management and training/development. Supervised a staff of (30) and (60) independent contractor. ➢ Provided support and performed regular QA reviews, maintain inventory, record keeping and expense tracking, billing, bank deposits, petty cash management, equipment maintenance, IT support, facilities safety officer. ➢ Excellent troubleshooter proven the ability to resolve customer complaints based on upon interpreted data. ➢ Account maintenance for small to medium business and global enterprise customers resulting in increased revenue generation. ➢ Provided the required leadership, support and direction for office initiatives and special projects. Business owner mentality, led by example. STRENGTHS Multi-Tasking/Prioritizing Conflict Resolution Customer Management Operations Management Staff Training/Development Communication Skills Account Analysis Innovator Accounting Legal Research and Writing Sales & Marketing Technical Troubleshooting TECHNICAL ACUMEN ❖ Knowledgeable: MS Office applications ▪ Outlook ▪ Word ▪ Excel▪ PowerPoint ❖ Bilingual/Spanish and English/Read-Write-Speak PROFESSIONAL ACCOMPLISHMENTS 1. EDGE FITNESS CLUBS 01/2016-09/2016 Operations Manager Billing Clerk Front End Supervisor 2. VERIZON WIRELESS 06/2007-05/2014 Business & Government Coordinator Customer Service Representative Continuity Marketing OperationsCoordinator 3. TOMTEC INC/Biomedical Assembler 08/2006-06/2007 4. NEWHAVEN REGISTER /Distribution Manager 02/2005-02/2006 EDUCATION ❖ American Hi-Tech Business School Paralegal Studies, New York, NY ❖ Fulton Montgomery Community College/Accounting, Johnstown,NY Awarded: *2016 Received highest Secret Shop for cleanliness and maintenance of facility*Top Dog Performance 2013/2014: Over (10) times nominated by customers Phone Support Star