1. Seeking a full time management position in the automotive service industry requiring
experience in communication and leadership, building estimates, and customer service.
EDUCATION & TRAINING
Towing and Recovery, Science, University of Georgia, Athens, Georgia, 2 year(s)
CERTIFICATES & LICENSES
Brakes, ASE, MI
Service Consultant, ASE, MI
Darrin Wolkens
702 Mosher
Bay City, MI 48706
(989) 922-4625
dwolkens@att.net
23 years of excellence in the automotive industry
• ASE Certified
• State of Michigan Certified
• Timkin Trained
• Monroe Trained
• AC Delco Trained
• Communication Specialist Courses through Dale Carnegie
• Customer Care Courses through Delta College
• 23 years of aquired Business Management Skills
RELEVANT SKILLS & EXPERIENCE
EMPLOYMENT HISTORY
Service Manager, Morgans Auto Repair Bay City , Mi 02/1992-10/2015
Work Duties Included the Following
• Business Management
• Customer Care
• Customer Conflict Resolution
• Staff Conflict Resolution
• Initiative and Leadership
• Inventory and Control
• Parts Locating and Ordering
• Equipment and Employee Safety
• Communications
• Building and Grounds Maintenance
• Money Handling
• Business Advertising
OBJECTIVE

2. Dale Carnegie Communications Course, Council for Continuing Education and Training,
MI
Engine Repair, State of Michigan, MI
Steering and Suspension, State of Michigan, MI
Brakes, State of Michigan, MI
HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS
My volunteer history is as follows:
Served as key note speaker at the Bay City Community Center on multiple occasions. The
topics included "How to Care for your Vehicles through Proper Maintenance, and The
Changing Seasons." "How to be a Strong Woman and Not Get Taken Advantage Of while
Dealing with Auto Repair Issues." "How to be a Strong Elderly Person and Not Get Taken
Advantage Of while Dealing with Auto Repair Issues."
Served for 5 years on the Bay City Central High School Advisory Board for vocational
courses in mechanics.
Currently and previously help rescued animals through monetary donations, personal time,
and through food, bedding, and cleaning supplies. My efforts have benefited the Humane
Society, and the local Bay County Animal Control.