HP TECHNOLOGY SERVICESBusiness Critical ServicesOptimize Your Mission Critical IT Environment1
Agenda    •   The Demands on Today’s IT organisations    •   The Full Mission Critical Experience    •   Why HP?2
Today’s Demands on IT Organisations                                    • Provide a foundation of stability and            ...
What business wants … and needs4                                      4
HP Delivers the Full Mission-Critical ExperienceResilient                                               Protect Partner   ...
5 reasons You need HP services …    1.   We help you achieve your business goals (availability,         TTM, etc)    2.   ...
Technology Services: We make technology work, so business works     Customers in             of the                       ...
8
GMCSC –   Keeping Business Working, Meeting Business Goals!                        People Make the difference             ...
HP CAN SIMPLIFY YOUR SUPPORT EXPERIENCE  BY BECOMING YOU PRIMARY SERVICE PROVIDER      Aggregation                Consolid...
5 reasons You need HP services … 1.    We help you achieve your business goals (availability,       TTM, etc) 2.    Custom...
Watch This Space!          March 1512
THANK YOU
Backup
The World’s Leading IT Services Start the conversation at a higher level and probe for customer needs around new cloud tec...
Account support manager (ASM) •    Single point of accountability………Orchestrates all service deliverables •    Develops an...
New Always On TS Support Portfolio     Personalized, Proactive, Simplified                                   Discrete Syst...
Why Customers Appreciate the Value of the GMCSC  “There have been many instances when the HP Mission-   Critical Support s...
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Built to be mission critical supported to be mission critical

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Built to be mission critical supported to be mission critical

  1. 1. HP TECHNOLOGY SERVICESBusiness Critical ServicesOptimize Your Mission Critical IT Environment1
  2. 2. Agenda • The Demands on Today’s IT organisations • The Full Mission Critical Experience • Why HP?2
  3. 3. Today’s Demands on IT Organisations • Provide a foundation of stability and adaptability to enable fast and effective organisational change Improve agility Optimise cost Minimise risk• Reduce or eliminate the cost of downtime • Improve business continuity• Optimise cost through proactive and security design and ongoing monitoring • Meet regulatory and compliance requirements Increase quality • Improve availability, security and performance • Implement continual Service Improvement Plans 3
  4. 4. What business wants … and needs4 4
  5. 5. HP Delivers the Full Mission-Critical ExperienceResilient Protect Partner Secure 5
  6. 6. 5 reasons You need HP services … 1. We help you achieve your business goals (availability, TTM, etc) 2. Customer Satisfaction Rating with Services (99% with MC, 93% with some services, 78% with no services) 3. Today’s complex environments require greater skills to manage and reduce the risk of unplanned downtime 4. HP has the most comprehensive services offerings in the industry 5. HP can simplify your support experience by acting as a Primary Service Provider Overall Satisfaction with Support Services Contract by Service Provider “IDC believes HP’s support services ecosystem will continue to be very strong, and that additional integrative proactive tools and utilities could be a natural evolution of its current offering.” (IDC Customer Satisfaction Study: Top Performers in Enterprise Software Support Services, March, 2010)6
  7. 7. Technology Services: We make technology work, so business works Customers in of the Designed square feet of data centers and greenfield data centers Linux trained professionals Highest Mission Critical Customer Loyalty: high availability experts Microsoft trained professionals Support available: network infrastructure & voice professionals • , 365 days per year • Covering time zones • In languages Supporting SAP users in 54 • HP presence in countries countries across all industries Mission Critical Partnership customers with 37,000 systems Delivered SANs worldwide Installed base of customers 7
  8. 8. 8
  9. 9. GMCSC – Keeping Business Working, Meeting Business Goals! People Make the difference • Account Support Manager • Remote Support Account Advocate • Mission Critical Hardware Specialist The HP Global Mission Critical Support Center also works to prevent problems, not just fixing individual issues quickly. Reduced risk of unplanned downtime and less IT staff time spent fighting fires9
  10. 10. HP CAN SIMPLIFY YOUR SUPPORT EXPERIENCE BY BECOMING YOU PRIMARY SERVICE PROVIDER Aggregation Consolidation Integration OptimisationAmass multiple contracts Consolidate key processes Link key service Continue to identifyinto a single acquisition and measurements within processes, people, operational efficiencies,with stronger purchasing service functions, systems and business responsiveness andpower eliminating costly overlaps drivers performance, build and redundancies continual improvement 10
  11. 11. 5 reasons You need HP services … 1. We help you achieve your business goals (availability, TTM, etc) 2. Customer Satisfaction Rating with Services (99% with MC, 93% with some services, 78% with no services) 3. Today’s complex environments require greater skills to manage and reduce the risk of unplanned downtime 4. HP has the most comprehensive services offerings in the industry 5. HP can simplify your support experience by acting as a Primary Service Provider Overall Satisfaction with Support Services Contract by Service Provider “IDC believes HP’s support services ecosystem will continue to be very strong, and that additional integrative proactive tools and utilities could be a natural evolution of its current offering.” (IDC Customer Satisfaction Study: Top Performers in Enterprise Software Support Services, March, 2010)11
  12. 12. Watch This Space! March 1512
  13. 13. THANK YOU
  14. 14. Backup
  15. 15. The World’s Leading IT Services Start the conversation at a higher level and probe for customer needs around new cloud technologies • HP Transformation • Detailed IT and For Integrity Experience facilities and Data • Critical Service Workshops; cloud, center design • Proactive 24 data center, converged • Support Plus 24 infrastructure • Smooth migration and For x86 speedy deployment • Critical Advantage • As-is and future WHAT”S NEW solution concept • HP Collaborative Support development for other vendor’s OS running on HP x86 •6000 high availability Support available: •Support 1.7 million SAP Leading Highest Mission Critical experts users in 54 countries all Consulting Customer Loyalty: • 24Hx7, 365 days industries •16,000 Microsoft Services* per year trained professionals •4,051 mission critical • Covering 24 time customers with 86,904 •5,000 network zones In 30+ languages in contracts infrastructure and countries professionals15
  16. 16. Account support manager (ASM) • Single point of accountability………Orchestrates all service deliverables • Develops and maintains Account Support Plan …….Delivers proactive services • Provides best practice sharing and knowledge transfer An ASM will bring a fresh pair of eyes and independent thinking to help you address the challenges you face. Click to play CPS Energy video on the value of the Account Support Manager16
  17. 17. New Always On TS Support Portfolio Personalized, Proactive, Simplified Discrete System Environment Support Support Foundation Care Proactive Care Datacenter Care Keep my systems running with Fix things before they break. Customize my support to minimal downtime. Keep my systems up-to-date. address my unique business Give me direct access to your needs. Reactive Support for hardware and software, best people. Collaborative Support Flexible and customizable, high-touch, Direct access to advanced technical skills, Technical named resources, enhanced call experience, Account Manager, automation required; multiple Primary Service Provider, multi-vendor support, hardware and software support levels, proactive environment pricing advice and reporting Lifecycle Event Services Give me access to experts when and where I need them to help me deploy, operate and evolve my IT environment Business and technical skills, fixed or custom scope, from one-off activities to complex projects17
  18. 18. Why Customers Appreciate the Value of the GMCSC “There have been many instances when the HP Mission- Critical Support staff has taken the initiative and resolved complex multivendor IT issues. Mission Critical Support services with SAP-specific enhancements and HP Serviceguard Extension for SAP have definitely contributed to outstanding application availability – which stays at around 99.87%. That’s an important statistic in a business where there’s no place for downtime.” Mike Meinz Senior Director, Strategic Planning and Governance General Mills

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