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Social Professional
CharityNonprofitsector
15 years’experience
CustomerService &
ClientExperience
Specialistsince 2007
TechnologicallyAdept
Keen troubleshooter,
perceptive,innovative
CommunityLeader and
Volunteer,non-political,
charitable yetpractical
Positive Attitude, loyal,
Non-judgmental,trusted
colleague,ready toroll
141 Merritt St
Welland Ontario,
Canada
L3C 4T7
905-867-8177
danieljfsmith
@gmail.com
Daniel Smith
Professional History
Associate Pastor (2013 – 2015)
Logos Christian Family Church, Mississauga ON
A multi-cultural, urbanchurchof 700+ attendance.Asseniorassociate and
peerto LeadPastorI providedloyalandreliable partnershipinthe overall
leadershipof this congregation,andourcharitable workinthe community
Oversaw the successof the pastoral staff, andministersintraining
Administratorforin-house Global University satellite
Extensive speaking/ teaching, 3-5heartfeltmessagesperweek
Counselling3-5appointmentsweeklywithamazingresults
Developedvulnerableperson’sprotocol andtrainingcurriculum
Pioneered asuccessful weekly youngadultgathering
Renovatedandre-launchedJr. Highministry,mentoredyouthpastor
Exemplified stabilityandhonourforothersafterthe unexpected
resignationof the LeadPastor.
Interim Lead Pastor (2012-2013)
Templo Nueva Vida, Hamilton ON
In thisSpanishLanguage church of 70+ members Iwas appointedinterim
pastor by denominationofficials tohelpnavigateacritical time of
organizational change
Re-instituted monthlyboardmeetings,andgoverningconstitution
Passionate publicspeakingwithorganizational directioninfocus
Ensuredproperrecording, anduse of policyandprocedure manuals
Introducedvulnerable person’sprotocols,guidelines, bestpractices
Overturnedrevokedcharitystatusandacquirednew insurance policy
Established anentirelynew children’sministry andtrainedleadership
Trainedand mentored the currentSeniorPastor
Mobilized an‘everymember’ buildingrestorationplan
LearnedSpanish, performedweddings, baptisms, chairedall meetings
Lead Pastor (2007-2011)
The LighthousePentecostal Church, Haliburton ON
In Ontario’scottage countryour 70+ members assemblyachievednew
levelsof communityinfluence, vitality, andgeneral organizational health.
Passionatelypursuedthe church’smission,and charitablemandate
Chairedboard/ annual businessmeetings,hiringof staff /volunteers
Pioneeredayouthministry,andthe international tripinchurchhistory
Speakingatcommunityevents,bi-annualspeakinginHighSchool
Performedpastoral counselling,visitation,caredfor those incrisis
ServedasChaplainforEmergencyMedical Services(seenextpage)
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Contact me today for a phone or in person interview, for
more information such as my Birkman Assessment, my
Professional References,or any details you may require.
905-867-8177
danieljfsmith@gmail.com
Emergency Services Chaplain (2009-2011)
Emergency Medical Services,Haliburton ON
It wasmy honourto be the firstuniformedchaplainforHaliburtonCounty’s
EmergencyMedical Services andprovide non-judgmental and confidential
support24/7 for firstresponders andthe community
Critical IncidentStressManagement(CISM) anddebriefingfordifficult
calls, catastrophe ornatural disasters, jobrelatedstress
Immediate on-sceneresponse toaPublicAccessDefibrillator(AED)
DevelopedChaplain’sjobdescriptioninpartnershipwithmanagement
Earnedrespectandtrust of managementandparamedics
Uniformedofficiationof weddings/funerals,publicceremonies
Customer Service Specialist (2007 and2011)
Convergys, Welland ON
As an inboundcontactcentre agentI providedspecializediPhone
Supportand customercare for our AmericanclientATTMobility.
Respondingtocomplex problems withempathyandconfidence
Proficientmultitaskinganduse of technical supportapplications
Resolvingcomplaintswhile maintainingprofitablebusinesspractices
Above average metrics,usuallyintop50 of over400 agents
Drivingsalesandclosingofferswithcommitmenttofollow upcare
Adherence topolicyandcorporate salestargets
Won awardsand bonusesforperformance andcorporate citizenship
Oftenrelieduponforspecializedinteractions,complex resolutions
Assistant Pastor (2005-2007)
River of Life Assembly,Midland ON
As a staff pastorat thisassembly of 120+ attendance ouryouthministry
offered trusteddeliveryof frontlineyouthservices aswell asservicingour
congregational families
Innovatednew approachestocommunityyouthwork
Liaisontocommunityandsocial agencies toachieve mutual goals
Publicspeakinginlocal highschool,andcommunityevents
General churchministry andboardmeetingparticipation
Providedassistance toparentsnavigatingdifficultlywiththeirteens
Team Leadership
Staff Management
Coaching Mentoring
Non-Judgemental
Listening Empathy
Retention Resolution
Consulting Counseling
Training Educating
Impact Speaking
Public Relations
Persuasive Sales
Social Media
Smart Devices & Tech
Policy Development
Vulnerable Persons
Regulations Protocols
Introduction to
Emergency Services
Certificate
Assembliesof God
Theological Seminary
emergencychaplains.org
Bachelor of Theology
SummitPacificCollege
In processof completion
Completed3.5yearsof 4
yeardegree program
Licenced Minister
Pentecostal Assemblies
Of Canada,Western
OntarioDistrict