23. All of the following are considered unfair or deceptive trade practices EXCEPT: a. representing the services of another with a false statement or misleading material fact b. representing that an LTCI policy has sponsorship or approval that it does not have c. representing a material fact d. concealing a material fact 24. Charles is a top producer at Long Life Insurance Company. He is careful to question his customers about their needs, desires, and objectives and to accurately collect this information and carefully review the data before making any product recommendations. Which of the following sales techniques is Charles engaging in? a. one-on-one marketing b. upselling c. needs-based selling d. product-based selling 25. When Agent Al submits Julia's application for a long-term care policy, the company responds with a letter advising Julia that the information obtained during the application process indicates that LTC insurance may not be appropriate for her. This letter is a: a. rejection letter b. suitability letter 7. recommendation letter 1. suspension letter .