Promoted by entrepreneurs with impeccable track record, the company is led by a management team with more than 35 years of exposure in all aspects of the functioning of B2B Demand Generation Services.
This experience results in sheer quality lead generation services differentiating us from other companies. Quality is the constant parameter of Our Vision.
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LeadStrategists Capability Deck
1.
2. OVERVIEW
LeadStrategists (dba) FCC Group is an ITES company is
headquartered in the Silicon Valley of India, Bangalore,
famous the world over for the technical know how & vast
population of qualified workforce.
The company is managed by a team with a combined
exposure of 35 plus years to all aspects of the functioning of
ITES & IT units.
Lead Strategists is an ITES company which fully understands
and comprehensively addresses the outsourcing needs of
businesses in areas like Call Center, Data Services, B2B
Marketing Lead Gen, Online Digital Marketing, Software
services, Creative services, Pre Press Services, & Health
Care Services. We operate in LeadStrategists and our
Parent Company Faith Call Center core brands.
We are a one stop solution ensuring top-notch service to
the outsourcing offshore companies.
3. Global Presence
We have partnered globally to ensure 24/7 support even multilingual if required with companies who also serve fortune
500 organizations which makes us stand out
Apart from India our execution and delivery
partner centre's are also located in North
America, Europe, South America & Ukraine
to help offer foreign language support for
our campIgns.
8. RECRUITMENT PROCESS
Round 1 - Personal Introduction
Round 2 – Communication Skills
Round 3 – Operations
Round 4 – HR: Values, Culture, Salary
CV SCREENING
Recruitment
process
JOB OFFER
9. QUALITY PROCESS FLOW
Business Rules - Set Conditions that determine when a customer interaction becomes a contact
Contacts - Monitor, record & playback (multimedia content -Call Center)of customer
interactions
Evaluation - Develop and generate evaluation forms for professional
development
Feedback – To improve performance & consistency
9
10. INFRASTRUCTURE & TECHNOLOGY
Spam filter for Internet access & mail server
Biometric control
Firewall enabled
Completely backed up with UPS & Generators
Multiple ISP as backup options
Web filtering application
Restricted Internet Access based on Domain Authentication
Logging of Internet Access at all user level
No Mail & Internet access at Agent’s desktops
External storage media and printing facility disabled at agent stations
Profile based Desktop access which allows access to only required minimum applications.
No data storage access at local machines.
Centralized server based storage.
File system access policy based on user authentication
Business continuity Process in place with multiple locations
11. Our Customer Centric approach to all enquiries
Domain knowledge with Specialists providing support through
multiple languages
One Stop Shop for all your diversified off shoring requirements.
Value For Investment
Excellent communication skills creating opportunity for easier mutual
interaction
Proven systems & Management to ensure Round the clock support
Well defined Robust Processes
Multilingual Capability delivering 20+ languages
Value Proposition
12.
13. IT & Communications
Healthcare & Education
Travel & Hospitality
Construction & Manufacturing
Marketing & Branding
HR & Facilities
Finance
Purchase & Procurement
Facilities Management
Executive & Board
Small Business
Entertainment
Clients & Industrial Coverage