LeadStrategists is an IT outsourcing company headquartered in Bangalore, India that provides call center, data, marketing, software, and healthcare services. It has partnered with global companies to provide 24/7 multilingual support. The company has a comprehensive recruitment process and focuses on quality through business rules, contact monitoring, and employee feedback and evaluation. It utilizes secure infrastructure and technology to deliver services and offers a one stop shop for outsourcing needs with specialized support across multiple languages.

2. OVERVIEW
LeadStrategists (dba) FCC Group is an ITES company is
headquartered in the Silicon Valley of India, Bangalore,
famous the world over for the technical know how & vast
population of qualified workforce.
The company is managed by a team with a combined
exposure of 35 plus years to all aspects of the functioning of
ITES & IT units.
Lead Strategists is an ITES company which fully understands
and comprehensively addresses the outsourcing needs of
businesses in areas like Call Center, Data Services, B2B
Marketing Lead Gen, Online Digital Marketing, Software
services, Creative services, Pre Press Services, & Health
Care Services. We operate in LeadStrategists and our
Parent Company Faith Call Center core brands.
We are a one stop solution ensuring top-notch service to
the outsourcing offshore companies.

3. Global Presence
We have partnered globally to ensure 24/7 support even multilingual if required with companies who also serve fortune
500 organizations which makes us stand out
Apart from India our execution and delivery
partner centre's are also located in North
America, Europe, South America & Ukraine
to help offer foreign language support for
our campIgns.

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7. OPERATIONS
HUMAN RESOURCES
TRAINING
QUALITY
TECHNOLOGY
PROCESS STRUCTURE

8. RECRUITMENT PROCESS
Round 1 - Personal Introduction
Round 2 – Communication Skills
Round 3 – Operations
Round 4 – HR: Values, Culture, Salary
CV SCREENING
Recruitment
process
JOB OFFER

9. QUALITY PROCESS FLOW
Business Rules - Set Conditions that determine when a customer interaction becomes a contact
Contacts - Monitor, record & playback (multimedia content -Call Center)of customer
interactions
Evaluation - Develop and generate evaluation forms for professional
development
Feedback – To improve performance & consistency
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10. INFRASTRUCTURE & TECHNOLOGY
 Spam filter for Internet access & mail server
 Biometric control
 Firewall enabled
 Completely backed up with UPS & Generators
 Multiple ISP as backup options
 Web filtering application
 Restricted Internet Access based on Domain Authentication
 Logging of Internet Access at all user level
 No Mail & Internet access at Agent’s desktops
 External storage media and printing facility disabled at agent stations
 Profile based Desktop access which allows access to only required minimum applications.
No data storage access at local machines.
 Centralized server based storage.
 File system access policy based on user authentication
 Business continuity Process in place with multiple locations

11.  Our Customer Centric approach to all enquiries
 Domain knowledge with Specialists providing support through
multiple languages
 One Stop Shop for all your diversified off shoring requirements.
 Value For Investment
 Excellent communication skills creating opportunity for easier mutual
interaction
 Proven systems & Management to ensure Round the clock support
 Well defined Robust Processes
 Multilingual Capability delivering 20+ languages
Value Proposition

13. IT & Communications
Healthcare & Education
Travel & Hospitality
Construction & Manufacturing
Marketing & Branding
HR & Facilities
Finance
Purchase & Procurement
Facilities Management
Executive & Board
Small Business
Entertainment
Clients & Industrial Coverage

15. Contact Details
info@leadstrategists.com
sales@faithcallcenter.com
www.faithcallcenter.com
www.leadstrategists.com
Feel free to contact us for more information
Write to us or call us : 315 215 1104

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