1. SHARKY’S BOX OFFICE AND GAME ROOM MANAGER
Job Title: Sharky’s Box Office & Game Room Manager– for Paid Internship or Certified Internship
Program (CIP) Credit– On Campus
Number of Openings: 1
Work Schedule: Flexible daytime, evening and weekend hours (typically 13-16 hours per week, but the
maximum is 20 hours)
Wage: $10.00 per hour
Employment Start Date: February 1, 2016
Employment End Date: December 2016 with potential for extension of position through graduation from
UNCW
Supervisor: Sandra Jackson, Film Program Coordinator for Campus Life Arts & Programs
Job Description: The Sharky’s Manager is responsible for overseeing the daily operations, sales,
programming, and marketing of Sharky’s Game Room & Box Office. The Sharky’s Manager supervises the
Sharky’s Associates. This position also serves the overall Campus Life department.
 Must attend Campus Life Manager Retreat in May 2016, Dates TBA.
 Must assist with Campus Life Training in August 2016 and January 2017
 Must conduct Sharky’s area training for Sharky’s Associates in August 2016 and January 2017
Learning Outcomes:
 Supervision
 People management
 Problem solving
 Customer service
 Leading effective meetings
 Report writing
 Project management
 Time management
 Training design and implementation
 Delegation to employees
 Inventory control
 Web-platform management and sales
 Communication and organization
 Understanding of risk management and safety

2. Specific Responsibilities:
 Recruit, hire, supervise and evaluate staff members
 Coordinate and facilitate all staff meetings
 Oversee staff scheduling for shifts, programs, events and marketing
 Assign staff individual weekly tasks to be completed during their shifts, including program planning
and marketing duties
 Hold employees accountable for all actions on duty and act as a positive role model for staff
 Plan, implement and assess Sharky’s staff trainings
 Facilitate Sharky’s staff meetings every three weeks
 Ensure that staff conducts appropriate cash management for the table games, concessions and ticket
revenue
 Ensure that equipment is checked out and checked-in according to established procedures
 Keep equipment and furnishings clean, maintained and in good working order
 Ensure that venue and storage areas are kept clean, orderly and safe
 Conduct concessions inventory and place weekly orders for concessions
 Correspond with Aramark representative to secure concessions invoices
 Update inventory costs to determine profitable pricing
 Work with supervisor to place orders for games, equipment and supplies
 Oversee event development, implementation, and marketing
 Market venue to UNCW offices and student organizations for event rental
 Ensure that staff is aware of upcoming reservation and event details in order to facilitate customer
service
 Coordinate the development of Lumina event PowerPoint ads advertising images to post outside of
Sharky’s
 Coordinate the development of PowerPoint ads to promote Sharky’s Box Office services and events
 Conduct a daily review of staff logs, spreadsheets and deposit information submitted through
SharePoint
 Complete weekly staffing reports to verify accuracy of Time Clock records
 Complete weekly sales reports on Pool House Manager to track membership sales, concession sales
and game usage
 Provide PoolHouse Manager data and contribute observations for semi-annual and annual reports
 Update the Sharky’s manuals, as needed
 Attend weekly meetings with the professional supervisor and maintain regular contact via emails
and texts
 Attend Campus Life Manager meetings twice a month
 Assist in the planning, implementation, and assessment of the departmental trainings
 Participate in all mandatory area and department student staff meetings and trainings
 Maintain a neat and professional appearance during all shifts; a name tag and staff shirt will be
provided by Campus Life
 Respond to emergencies following established Campus Life procedures Adhere to the Campus Life
Student Employee Manual and UNCW’s Code of Student Life
 Other duties as assigned

3. Note: Due to the unpredictable nature of our customer-driven demand, this position may be required to work
additional hours in order to achieve readiness for our customers.
Qualifications:
 Must be a registered undergraduate or graduate degree-seeking student, and must have a minimum
2.5 GPA to be eligible for, and continue, employment with Campus Life.
 Experience in a customer service environment
 Experience with credit card and cash register transactions
 Leadership experience, whether through employment or volunteer activities
 Computer proficiency in Microsoft Word, Excel and PowerPoint
 Ability to communicate clearly and professionally with others
 Ability to problem-solve and perform duties independently
 The desire to work with and supervise peers
 Positive attitude and strong work ethic
 Enthusiasm for gaming, movies and campus events
Application Instructions:
Application deadline is Monday, January 24, 2016, at noon. Your application packet must be received in
entirety for you to be considered for this position. For this application packet, submit your Campus Life
application, resume, and cover letter by email to Sandra Jackson (jacksonsf@uncw.edu).
The Campus Life application is available at
http://uncw.edu/campuslife/documents/CLStudentEmploymentApp1-2012.pdf .
This application works with Internet Explorer only.
Please keep a printed copy of your application packet. If you are granted an interview, bring it with you to the
meeting.
ABOUT CAMPUS LIFE ARTS & PROGRAMS: Housed within the department of Campus Life, Arts & Programs
coordinates UNCW Presents (Arts in Action Performance Series and Leadership Lecture Series), Boseman
Gallery, Sharky’s Box Office & Game Room, the Association for Campus Entertainment and Lumina Theater.
We are a campus hub for performances, lectures, art exhibitions, films, concerts, comedy, game tournaments
and other special events. http://uncw.edu/artsprograms/
Commitment:
Student employees in the University are respected and appreciated by the staff. Opinions and input are
encouraged, important, and necessary for the smooth work flow and public image of the Campus Life and the
University as a whole.
Equal Education and Employment Opportunity:
The University of North Carolina Wilmington is committed to and will provide equality of educational and
employment for all persons regardless of race, sex (such as gender, marital status, and pregnancy), age, color,
national origin (including ethnicity), creed, religion, disability, sexual orientation, political affiliation, veteran
status, or relationship to other university constituents – except where sex, age, or ability represent bona fide
educational or occupational qualifications.
For additional information about student employment with Campus Life please visit:
http://uncw.edu/campuslife/studentstaff.html