NEHA and Newcastle College working on 3 new qualifications for working in hotels.

1. Developing Talent for Hotels
in association with
Newcastle College

2. Welcome to Hospitality
Program
Academy
Hospitality Talent
Program
Hospitality Foundation Degree
Program

3. • 4 week training programme
• Personal skills; mainly F&B training
• 19+ career changer; retraining; unemployed
• Low skilled; reactive; entry level; taster
• Seasonal staff; event support; busy periods
• Create a pool of staff/labour for NEHA to “fish in”
• Access via the College who will manage data
• 3 weeks in College classroom (with hotel visits)
• 1 week placement in appropriate work dept
• Hotel – support a visit; work shadow; work placement; interview
• Some will get a job; some refer back to JCP; some continue training
Sector Based Work Academy
Product 1

4. • Customer service in hospitality
• Serving food and drink
• Food safety in catering
• Valuing equality and diversity
• Qualification awards - a series of practical
certificates
• Demand stimulated by “Awareness Days”
• Supported by Jurys, County Thistle, Copthorne,
Crowne Plaza
Sector Based Work Academy
Course Content

6. • FE solution
• 16 to 18 yrs
• Level 2 or 3 (Level 2 are “D” grades; Level 3 are “C” grades)
• Minimum 4 GCSE’s – alternative to A levels
• NEHA branded
• 600 hours – all depts
• Course Sept to March then industry 3 months
• Promoted in schools
• More college, less hotels – begin when more confident
• Still do hotel masterclasses + work shadowing + visits
• Start Sept 2015 – for future supervisors/rising talent
• Qualification is City & Guilds Level 2 Diploma in Contemporary Hospitality
Hospitality Talent Programme
Product 2

8. • HE solution - Foundation Degree
• Awarding body is College and NEHA
• Full time 2 year course; A level background; high level individual
• Application through UCAS
• Start Sept 2015
• Year 1 practical; Year 2 strategic
• Option for “enrichment/enhancement add ons” – spa, tourism,
patisserie etc
• One off modules for existing staff in hotels
• 6 month placement in hotel depts in one or more hotels
Foundation Degree in Hospitality
Product 3

10. Aptitude
Written (Brand)
Quality Standards
to deliver a level of
service
Attitude
How people interact with guests
Welcome to Hospitality Program
Hospitality Talent Program
Hospitality Foundation Degree Program
The Hotel Pathway

11. Jobs in Hotels

12. Hospitality on the Big Screen

13. Hospitality People