When talking about business agility; more is different and change is different! It is all about the (agile) mindset, one will say! But a mindset cannot be installed…

1. © 2018, WIm Bollen & Robbie Dugardijn
‘How to make SAP dance’
“Gamified Agility Experience
a case study”
XP Days Benelux 30th of November 2018
Robbie Dugardijn - Engie
Wim Bollen - DUCTU

2. The context
© 2018, WIm Bollen & Robbie Dugardijn

3. Mutual goals
© 2018, WIm Bollen & Robbie Dugardijn
Goals
Shorter time to market
Improved predictability
Resilience
More throughput
At all levels and
across all functions

4. Change ahead
More is different
"...at each level of
complexity entirely
new properties appear,
and the understanding
of the new behaviours
requires research..."
Philip Warren Anderson, More Is Different
© 2018, WIm Bollen & Robbie Dugardijn

5. Change ahead
Change is different
It is all about the
(agile) mindset, one
will say!
But a mindset cannot
be installed…
© 2018, WIm Bollen & Robbie Dugardijn

6. Change is
driven by the
way we think
© 2018, WIm Bollen & Robbie Dugardijn
“Intuitions come first,
strategic reasoning second”
Jonathan Haidt
Image - https://uofuhealth.utah.edu/accelerate/blog/2017/10/bob-
pendleton-on-the-elephant-the-rider-and-change-in-health-care.php

7. Change is
social
© 2018, WIm Bollen & Robbie Dugardijn Image - http://www.flamesamilehigh.com/the-elephant-and-the-rider/
“..if you want to get people
to coordinate or change
their behaviour, you have to
first and foremost deal with
the existing web of
relationships, rather than
treat people as isolated
individuals”
Alex Pentland, Social Physics:
How good ideas spread

8. Engaging the thinking
through simulation
Doing and thinking
based on a model
No risk environment
The learning is the winning
Building shared understanding
© 2018, WIm Bollen & Robbie Dugardijn

9. Simulation
‘how work works’
© 2018, WIm Bollen & Robbie Dugardijn

10. Simulation
The day after…
A shifting conversation!
“Reorienting, which is the
essence of agility, occurs when
you interpret the data to
conclude that you have a
systemic bias or that the focus
point has moved and so you
have to shift the direction”
Chet Richards © 2018, WIm Bollen & Robbie Dugardijn Source – © 2018, Patrick Steyaert, Okaloa

11. Dancing with SAP
Insights about a 9 months journey
© 2018, WIm Bollen & Robbie Dugardijn

12. Into practice
SAP downstream
• Engage the thinking
• Visualize the delivery of work
© 2018, WIm Bollen & Robbie Dugardijn

13. p. 14
Guiding Principles

14. p. 15
Guiding Principles

15. p. 16
Guiding Principles
From Push to Pull; enabling collaboration
Image - https://www.brainshark.com

16. © 2018, WIm Bollen & Robbie Dugardijn

17. Enabling
collaboration
in the team and
across functions
© 2018, WIm Bollen & Robbie Dugardijn

18. Create Partnership
and Confidence
Engagement and integration
• Test Automation
• L2 support
• Release automation
One team vision
• Common KPI’s
• Shared and transparant objectives
Resource Management
• Integration in project and service teams
Operational Activities
• Simplied processes
• Focus on Collaboration
© 2018, WIm Bollen & Robbie Dugardijn

19. Mitigate
Challenges
and Risks
© 2018, WIm Bollen & Robbie Dugardijn

20. Guiding principles
Bridge boundaries
End-to-end
"Don't push change,
remove the factors
limiting growth."
Peter Senge
the fifth discipline: The art and
practice of the learning
organization
© 2018, WIm Bollen & Robbie Dugardijn Source – © 2018, Patrick Steyaert, Okaloa

21. The impact
© 2018, WIm Bollen & Robbie Dugardijn

22. Tangible
Results
Increasing
fitness for
purpose
50% decrease of
Delivery Lead Time
>50% increase of
Throughput
Improved Quality
e.g. less regression
Customer focused
Reducing friction in
value creation
Increasing
experience of
meaningful work
Need to continue to
collaborate at all
levels and across
functions
© 2018, WIm Bollen & Robbie Dugardijn

23. Q&A

24. ‘How to make SAP dance’
“Gamified Agility Experience
a case study”
Robbie Dugardijn – Engie – Robbie.dugardijn@engie.com
Wim Bollen – DUCTU – wim.Bollen@ductu.be
© 2018, WIm Bollen & Robbie Dugardijn