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Xp days 2018 - ‘How to make SAP dance’ “Simulation Agility Experience" a case study

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When talking about business agility; more is different and change is different!
It is all about the (agile) mindset, one will say!
But a mindset cannot be installed…

Published in: Leadership & Management
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Xp days 2018 - ‘How to make SAP dance’ “Simulation Agility Experience" a case study

  1. 1. © 2018, WIm Bollen & Robbie Dugardijn ‘How to make SAP dance’ “Gamified Agility Experience a case study” XP Days Benelux 30th of November 2018 Robbie Dugardijn - Engie Wim Bollen - DUCTU
  2. 2. The context © 2018, WIm Bollen & Robbie Dugardijn
  3. 3. Mutual goals © 2018, WIm Bollen & Robbie Dugardijn Goals Shorter time to market Improved predictability Resilience More throughput At all levels and across all functions
  4. 4. Change ahead More is different "...at each level of complexity entirely new properties appear, and the understanding of the new behaviours requires research..." Philip Warren Anderson, More Is Different © 2018, WIm Bollen & Robbie Dugardijn
  5. 5. Change ahead Change is different It is all about the (agile) mindset, one will say! But a mindset cannot be installed… © 2018, WIm Bollen & Robbie Dugardijn
  6. 6. Change is driven by the way we think © 2018, WIm Bollen & Robbie Dugardijn “Intuitions come first, strategic reasoning second” Jonathan Haidt Image - https://uofuhealth.utah.edu/accelerate/blog/2017/10/bob- pendleton-on-the-elephant-the-rider-and-change-in-health-care.php
  7. 7. Change is social © 2018, WIm Bollen & Robbie Dugardijn Image - http://www.flamesamilehigh.com/the-elephant-and-the-rider/ “..if you want to get people to coordinate or change their behaviour, you have to first and foremost deal with the existing web of relationships, rather than treat people as isolated individuals” Alex Pentland, Social Physics: How good ideas spread
  8. 8. Engaging the thinking through simulation Doing and thinking based on a model No risk environment The learning is the winning Building shared understanding © 2018, WIm Bollen & Robbie Dugardijn
  9. 9. Simulation ‘how work works’ © 2018, WIm Bollen & Robbie Dugardijn
  10. 10. Simulation The day after… A shifting conversation! “Reorienting, which is the essence of agility, occurs when you interpret the data to conclude that you have a systemic bias or that the focus point has moved and so you have to shift the direction” Chet Richards © 2018, WIm Bollen & Robbie Dugardijn Source – © 2018, Patrick Steyaert, Okaloa
  11. 11. Dancing with SAP Insights about a 9 months journey © 2018, WIm Bollen & Robbie Dugardijn
  12. 12. Into practice SAP downstream • Engage the thinking • Visualize the delivery of work © 2018, WIm Bollen & Robbie Dugardijn
  13. 13. p. 14 Guiding Principles
  14. 14. p. 15 Guiding Principles
  15. 15. p. 16 Guiding Principles From Push to Pull; enabling collaboration Image - https://www.brainshark.com
  16. 16. © 2018, WIm Bollen & Robbie Dugardijn
  17. 17. Enabling collaboration in the team and across functions © 2018, WIm Bollen & Robbie Dugardijn
  18. 18. Create Partnership and Confidence Engagement and integration • Test Automation • L2 support • Release automation One team vision • Common KPI’s • Shared and transparant objectives Resource Management • Integration in project and service teams Operational Activities • Simplied processes • Focus on Collaboration © 2018, WIm Bollen & Robbie Dugardijn
  19. 19. Mitigate Challenges and Risks © 2018, WIm Bollen & Robbie Dugardijn
  20. 20. Guiding principles Bridge boundaries End-to-end "Don't push change, remove the factors limiting growth." Peter Senge the fifth discipline: The art and practice of the learning organization © 2018, WIm Bollen & Robbie Dugardijn Source – © 2018, Patrick Steyaert, Okaloa
  21. 21. The impact © 2018, WIm Bollen & Robbie Dugardijn
  22. 22. Tangible Results Increasing fitness for purpose 50% decrease of Delivery Lead Time >50% increase of Throughput Improved Quality e.g. less regression Customer focused Reducing friction in value creation Increasing experience of meaningful work Need to continue to collaborate at all levels and across functions © 2018, WIm Bollen & Robbie Dugardijn
  23. 23. Q&A
  24. 24. ‘How to make SAP dance’ “Gamified Agility Experience a case study” Robbie Dugardijn – Engie – Robbie.dugardijn@engie.com Wim Bollen – DUCTU – wim.Bollen@ductu.be © 2018, WIm Bollen & Robbie Dugardijn

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