Hotel Reservation part of RM#5 by Dino Leonandri

1. NEW HOTEL RESERVATION
By:DinoLeonandri

2. • Reservationisdefinedasblocking ofroomforaguestforparticularperiodoftime.
• It isbeneficial forhoteltomaximizeroomrevenue andplan
• The guest also benefits ashe can get secure place to stay and will not be in trouble during peak
seasontime,ifroomsarenotavailableatlastmoment.
• Reservation agent should take all details about guest, date, no of persons, payment mode etc.
heshouldgive confirmationletterandthenbookthe room

3. • Hotel will get a request for reservation.
• After checkingthe availabilityof rooms on the room
status chart, the reservation assistantwill inform the
guest.
• Confirmation letter is sent to the guest.
• Guest will check the details .
• Guest will make payment and confirm the reservation.
• Cancellationpolicies are also intimated to guests.

5. • Tentative - it means hotel has blocked the room for
guest on his reservation request. It is hold till a
particular date. After this date the guest has to pay
the amount and make it confirmed reservation.
Otherwise the hotel will cancel the reservation
request.
• Waitlisted- It means rooms are not available right
now, but in near future if any cancellations are
made, rooms will be available and then the
reservation will be confirmed. Generally during high
season/ occupancy like festivals, holidays, diwali,
new year .

6. GUARANTEED RESERVATION
• A reservation confirmation number is given when the guest has paid
thebookingamountandhasmadeconfirmedreservation.
• Guaranteedreservation means the hotel will holdthereserved roomfor
theguest and will not release it to any other guest even ifthe guest does
notarriveon time.itcan beobtainedby3 ways
• Prepayment
• contractualagreement
• allotment

7. Prepayment
• It means guest has made an advance payment( part/full). It will protect
the hotel from any loss of revenue. Guest can pay by creditcard/
demanddraft/depositcashin ouraccount.
Contractualagreement
• It is contract with travel agencies, tour operator, corporate. The travel
agency will make bulk purchase of rooms at discounted rates.travel
agets will give a voucher to the guest and send 1 copy to hotel .
Companies like reliance who aresending guest or employees ,such bills
aremarkedBTC(Bill ToCompany)

8. Allotment
• Allotment is booking rooms for groups or company., for conferences,
conventions or parties. Rooms will be allocated to guests after
consultinggroupcoordinator/tourleader.
Nonguaranteedreservation
• When the guests confirm the reservation but does not guarantee it with
advance payment. Hotel holds the room till cancellation hour. Then the
room can be released to walk in guest. During peak season hotels will
notentertainthese.

9. MODES OF RESERVATION

10. Hotel Booking Process Flow

16. Thank You