This resume is for Coti Bell, who has over 15 years of experience in education, law enforcement, finance, and customer service. She holds a Master's degree in Leadership and Bachelor's degrees in Justice Studies and Forensic Investigation. Her objective is to obtain a professional position where she can work efficiently and effectively. Her experience includes roles as an academic and finance advisor, loan advisor, service coordinator, corrections volunteer, office manager, and restaurant manager. She has a strong educational background and diverse work history demonstrating leadership, customer service, and administrative skills.

1. COTI BELL
2061 S Gordon St
Mesa, AZ 85209
Phone: (480) 430-7448
E-mail: cotibell@msn.com
OBJECTIVE:
 Achieve important position in respectable company.
 Provide punctual and appropriateworkmanship in a professionalenvironment.
 Complete all job related tasks in an effective and efficient manner.
EDUCATION:
May 2015 Grand Canyon University
To 3300 W Camelback Rd, Phoenix, Arizona
Oct 2016 Masters of Science in Leadership
 Graduated with a grade point average of 4.0
May 2004 Arizona State University
To 400 E. Apache Blvd. Tempe, Arizona
Dec 2008 Bachelors in Science in Justice Studies
 Graduated with a grade point average of 3.0
Jan 2005 MesaCommunity College
To 1833 W. Southern Ave. Mesa, Arizona
May 2006 Certificate of Completion in Forensic Investigation
 Member of Forensic Science Club
WORK HISTORY:
Sept 2013 Student Service Advisor II
To Grand Canyon University
Present 3300 W Camelback Rd, Phoenix, Arizona
Dual role as academic and finance counselor. As academic advisor, responsiblefor providing
educational guidance and assistance for students by planning schedules, recommending courses and
determining appropriateeducation solutions for different types of students. They must also follow
through and track theadvancement of students. Academic advisors also provide assistance for at-
risk students. This role also includes theduties of a finance counselor, responsible to analyze
student accounts and financial needs and helping to strategize a financial plan for the future.
July 2012 Senior Loan Advisor/Collections
To DriveTime
Sept 2013 7300 E Hampton Ave suite #101 MesaArizona
Responsible for theday-to-day supervision of collectors who perform inbound and outbound calls.
Develop and lead a highly trained team of retention professionals in field and office; continuously
investigating cutting edge technology in order to increase theability to see and save customers,
implementing collections/retention strategy, monitoring collection schemes and events to ensure
accuracy, ensuring customer satisfaction by monitoring work quality and providing employee
orientation on products and special promotions and provide direction and guidance in customer
account research and communicates with customers as necessary to manage accounts. Proven
leadership, organization, critical thinking, strong analytical skills, and the ability to handle other
special initiatives requiring flexibility and dedication to performance.
Mar 2011 Service Coordinator/ Lead Dispatcher
To First Service Networks
July 2012 12002 E Shea Blvd Scottsdale Arizona

2. Manage and dispatch incoming call flow for service technicians, providetechnical
support for service technicians, collect and record data for proper billing. Cross trained to
schedule, process daily paperwork, audit time and expenses, invoice, and manage each
assigned group of technicians associated to their Service Manager. Provide immediate
responseto incoming call flow and delegate work accordingly to available service
technicians.
Feb 2010 Arizona Department ofCorrections Volunteer
To Florence Prison Cook Unit
Feb 2011 Florence Arizona Pinal County
Assist in theeducational and social development of inmates under thedirection and guidance of the
head teacher. Assist in the implementation of Individual Inmate Education Programs for prisoners
and help monitor their progress. Provide support for individual inmates within theclassroom to
enable them to fully participatein activities. Assist class teacher with maintaining student records.
Provide classroom support for teachers, allowing teachers more time for lesson planning and
teaching. Tutor and assist inmates in learning class material by using the provided lesson plans.
Record grades, set up equipment, and help preparematerials for instruction.
Aug 2008 Office Manager
To JJ’s Watches and Accessories
Feb 2010 1703 W Isabella Ave Mesa, Arizona
Coordinate with various staff for operational support activities of theunit; serve as a liaison
between departments and operating units in the resolution of day-to-day administrativeand
operational problems. Provide administrative/secretarial support for various departments/divisions
such as answering telephones, assisting visitors and resolving a range of administrative problems
and inquiries. Operatedesktop computer, provide verbal direction and maintain knowledge of
policies of all company departments;prepare, transcribe, compose, type, edit and distribute
agendas. Schedule and coordinate meetings, interviews, appointments, events and other similar
activities for supervisors.
Aug 2005 Manager
To Barro’s Pizza
Jul 2008 18521 E. Queen Creek Rd Queen Creek, Arizona
Given the responsibility of supervising over fifty employees at busiest storelocation. Required to
assign positions to all working staff as well providepersonal relations such as hiring and firing.
Responsible for calculating nightly, weekly, and monthly monetary storeprofit with high degree of
accuracy. Calculate food and labor costs as well as storeinventory. Avoid mistakes and errors
when ordering product and supplies. Provided safe handling of all monies collected by storeand
reallocate to proper location. All duties completed while providing a high quality of customer
service at all times while conforming to strict tolerances, meeting precise standards and striving for
expected perfection when completing all job related duties.
REFERENCES:
 Sean Clark (623) 238-5702, Phoenix Police Department Detective and Family Friend known 13 years.
 Laura Steele (602) 329-8928, M.C.S.O. Probation Officer and Family Friend known 7 years.
 Jack Sword (480) 279-4644, former Manager.
 Judy Johnson (480) 831-5782, former Manager/ Business Owner.
 Dave Johnson (602) 481-6017, former Professor MCC.
 Patricia Weaver (520) 868-0201, Education Specialist ADOC.