John J. Cederstrom is seeking a position that utilizes his strong communication, problem-solving, and customer service skills. He has over 20 years of experience in customer service roles including as a corrections officer, assistant general manager, and driver for Papa John's Pizza. Cederstrom has multiple degrees including an Associate's in General Studies, Bachelor's in Criminal Justice, and some coursework completed towards a Master's in Criminal Justice/Homeland Security. He is skilled in areas such as corrections, leadership, research, and maintaining calm under pressure.

1. John J. Cederstrom
1371 Lancelot Lane. • Macon, GA, 31220 • 850-748-6059
johnceders@hotmail.com
Objective
To obtain a position with a company that will benefit from my strong
Interpersonal and professional communication skills, ability to grasp new concepts, and
education and research abilities, vast experience in customer service, people skills,
professionalism, and attention to detail.
Employment
Driver
Dec. 2014 to present part time 20+ weeks
Papa John’s Pizza
Denise Baker
265 Tom Hill SR Blvd, Macon, GA 31210
(478)474-2300
Corrections Officer, Florida Department of Corrections 40+ hours/ week
2008 –October, 2014
Santa Rosa Correctional Institution Captain Lee
5850 East Milton Road
Milton, Florida, 32583
(850)-983-5800
santarosaci@ mail.dc.state.fl.us
Facility security, inmate management and supervision, investigation, other assigned duties
Assistant General Manager, General Manager, driver
20 to 60 hours a week
1995-2010
Papa Johns
503 N. Navy Blvd
Rebecca Lucio
R&L Enterprises
235 E Nine Mile Rd # 400
Pensacola, Florida 32534-3150
(850) 478-8887
• Manage restaurant and personnel of 8 - 15 team members. 40 to 50+ hours/ week
• consistently meet and maintain customer service goal of 90% and

2. better.
• Manage cash flow, control inventory and all store activities using
the profit system.
Navy Exchange
Loss Prevention
2002 – 2004 40 hour/ week
Pensacola, FL
• Supervised third shift security.
• Controlled and kept records of activities involving theft, inventory
Control, stock shrinkage and data entry
Customer Service Representative
1993 – 1999 40 Hour/ week
Navy Exchange
HR Office
5600 West Highway 98
Building #3725
Pensacola, FL 32507-0000
(850) 458-3304
• Provided courteous and knowledgeable service to all customers.
• Coordinated efficient and effective construction of store displays.
• Maintained excellent customer relations and inventory control.
Education
Major in Business
2003, 1982 - 1985
Pensacola Junior College
Pensacola, FL
Major in Business
1985 - 1986
University of Alabama, Huntsville
Huntsville, AL
Colorado Technical University Online
Associates in General Studies
2007 to 2008 GPA: 3.77 Diplomas with Highest Honors
Bachelors in Criminal Justice
2008 to 2012 GPA: 3.76 Diploma/ Magna cum Laude

3. Master’s Degree Program Criminal Justice/Homeland Security concentration
2014 to 06/2015 GPA 3.95/ Diploma
Skills
! Corrections Officer Certification in Florida
! Certificate in Professional Communication from Colorado Technical University Online
! Excellent Interpersonal Communication and Customer Service Skills
! Detail Oriented and Self-Motivated
! Strong Leadership Abilities
! Strong research and information gathering ability
! Ability to handle difficult situations with a cool demeanor