5. 4 Trends Driving the New Generation of APM
Complexity Accelerating Business Demands Rise
Edge, Cloud, and Data Center Driving Competitive Advantage
Edge Cloud Data Center
Resources
Edge Cloud Data Center
Demands
User Expectations Increasing A New Financial Reality
Users Want it All Doing More With Less
6. Challenges With Current APM
Alternatives
Data Smog Complexity
The Answer…
A New Generation of APM
Dev QA Ops Mainframe
Limited Visibility Siloed Tools/Poor Collaboration
7. Poor service performance is not an option!
Employee Productivity
Loss of Revenue
Customer Retention
Brand/Company Image
11. Challenges for IT operations
64% 72%
Service Performance delivered
by IT only matters if measured
of IT service end-user perspective…
from anissuesusers are
say it is challenging to understand
discovered by end
but in reality….
business impact of IT issues
Source: Forrester study commissioned by Compuware Source: Forrester study commissioned by Compuware
… IT is driving in the fog!
12. Challenges for IT operations
We don’t know about
performance issues until
end users tell us. Complain
2%
Poor
experience 440,000 Do not
2,000,000 customers
22%
BUT Positive
customers complain
98%
experience
78%
They don’t even always
tell us!
Source: Gartner
That’s why we need end-user perspective
approach!
13. Why is this disconnect ?
End-user Perspective For the customer
Loan
The system
application is slow!
Network
Web
App server cloud
Middleware All my lights All my lights
are green! are green!
17:00
Database Server team MF team
Mainframe
All my lights All my lights
8:00 9:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 are green! are green!
NW team Apps team
For IT
14. Because traditional monitoring does not help!
End-user Perspective
Loan
The only perspective
application
that really matters!
Network
Web
End-user experience
App server cloud monitoring is
particularly central to
Middleware the APM process
Database
Gartner
Mainframe
8:00 9:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00
15. Five Pillars of New-generation APM
24/7 Performance End-user
Transaction Analytics Perspective
Management
Lifecycle by Rapid Time to
Design Value
17. Real Life Stories
Proactive monitoring
Understand your 3rd party content Provider
18. Compuware APM: Driven by End-User
Experience
Data Center and Cloud Enterprise Backbone Last Real Users
• Broad view of end-user experience and • Synthetic • Synthetic Mile
• Synthetic • User
multi-tier transactions (real-user monitoring monitoring monitoring experience
monitoring) • Load testing • Load testing management
Browser
All tiers, all transactions, all s
users 150,000+
consum
er- grade
150+ desktop
enterpris s
Private
agents e-
grade 168+
Private nodes countrie
Application
Last Data s
Mile centers
and cloud 2,500+
providers ISPs
Major
mobile
carriers
around Mobile
the apps
http XML/SOAP SQL TCIP/IP globe
19. Compuware APM: Driven by End-User
Experience
Data Center and Cloud Enterprise Backbone Last Real Users
• Broad view of end-user experience and • Synthetic • Synthetic Mile
• Synthetic • User
multi-tier transactions (real-user monitoring monitoring monitoring experience
monitoring)
• Deep application transaction management • Load testing • Load testing management
Browser
All tiers, all transactions, all s
users 150,000+
consum
er- grade
150+ desktop
Deep enterpris s
analysis Private e-
PurePath
agents
grade 168+
Private nodes countrie
Application
Last s
Mile Data
centers
and cloud 2,500+
providers ISPs
Major
mobile
C/C++ carriers
around Mobile
the apps
globe
20. Real Life Stories
Breaking down a problem into
actionable pieces
Validate the Vendors
21. 12 2,000 2,000
Who Uses Compuware? visited US sites customers
of the top 20 Enterprise SMB
customers
Service Providers
Financial
Media Entertainment Services High Tech Retail Travel Government Telco
State of
Michigan
21
22. Who uses Compuware
Media & Government Financial Telecoms Retail & Others
Education Services Travel
22
*Confidential
Link to istock phote (apps)http://www.istockphoto.com/stock-photo-19780445-3d-app-icons.php?st=ca10a4a
Application performance is a key element in business workforce productivity. Transactional applications that build business processes are the externally visible components of IT. Their performance is critical for overall productivity of the enterprise and must be in line with business expectations. That’s one of the most important mission statements for any IT organization.
Not a common picture in data centerSome businesses have close interaction with customersIT does not, so how to ensure good level of feedback ?
For heavily modular, redundant, distributed and dynamic application architectures, the application may exist as an integral whole only when the end user is accessing it. The end user's experience may be the only vantage point from which the application meaningfully exists. Therefore:Monitoring must become application-centric, primary place must be given to ensuring a high quality of end-user or customer experience. That doesn’t mean that monitoring infrastructure components (e.g., servers, storage, networks, the virtual fabric) becomes unimportant. Rather, processes must be reshaped to ensure that the data collected must always be analyzed for what it reveals about how the behavior of those components impacts the end-to-end performance of the applications that exercise those components. In other words, applications must become the windows through which the infrastructure and its performance are observed.
End-user experience monitoring is central to the APM process.It is precisely where business process execution interfaces with the IT stack - the most direct point of encounter between IT and the business. End-user experience monitoring can be explained and justified to line-of-business and C-level executives in a relatively straightforward and intuitive manner — e.g., everyone understands what it means and can guess the impact of an application problem on business process execution or customer satisfaction.
Last updated or created: April ‘11Key themes:major change #3: the Cloud has arrivedTalk trackIf it wasn’t complicated enough to have the data center and the web be more complex, now we also have the cloud as part of the equation.More and more companies are moving some or all of their applications to a private or public cloud. And that certainly changes the way you do APM – the cloud is opaque, so you can’t monitor its inner workings, and the cloud is shared, so you need to be careful that someone else’s app is not making yours slow.THIS is today’s app delivery chain. Far more complex than just a few years ago.
Last updated or created: April ‘11Key themes:major change #3: the Cloud has arrivedTalk trackIf it wasn’t complicated enough to have the data center and the web be more complex, now we also have the cloud as part of the equation.More and more companies are moving some or all of their applications to a private or public cloud. And that certainly changes the way you do APM – the cloud is opaque, so you can’t monitor its inner workings, and the cloud is shared, so you need to be careful that someone else’s app is not making yours slow.THIS is today’s app delivery chain. Far more complex than just a few years ago.
Highlight the telco – Singtel, and Social Media – Facebook, Google, Linked In