CloudSmartz case study based on application development for Pacnet. CoudSmartz delivered Pacnet an End-to-End solution quickly and effectively.

1. Pacnet is more than a leading telecoms and Internet provider. They are
purpose-built to enable connection to Asia in transformational ways; to
elegantly bridge the national, cultural, and technological barriers that
can routinely sap momentum and waste resources; to provide an adap-
tive organization and infrastructure that delivers just the right mix of
pan-Asian connectivity with reliability, value and efficiency.
Pacnet’s client lifecycle management system resulted in wasted time, money, and effort.
As a company with a vision to remove the “technological barriers that can routinely sap
momentum and waste resources,” Pacnet knew that they needed a similar service per-
formed for them, in the form of a new, comprehensive method of managing the lifecycle
of their clients – from the initial lead to the very moment that lead would turn into a sale.
Additionally, they needed a single service provider capable of understanding complex
business processes, and who was also capable of providing end-to-end service quickly
and at a reasonable price.
Pacnet needed a new customer management system to replace their current
ineffective and disjointed process.
Pacnet needed an automated, flexible, mobile friendly, web-based application to man-
age the lifecycle of their customers. They needed an enterprise service bus to allow
seamless communication and system management for administration. Moreover, they
wanted the solution to facilitate teamwork, by aligning teams of Pacnet employees as
they worked, and that would also encourage buy-in of employees and clients to the
company’s strategic vision. Essentially, Pacnet needed to have a brand-new system
built - that was capable of effectively managing the lifecycle of their clients.
Customer Case Study: PACNET
Customer Profile
The Situation
The Solutions
● 1,265,765 efficient lines of code by 65
full-time development employees
● Cost per Line of Code (LOC) was $4.86 (the
average estimate per LOC is around $10)
● 18 months to analyze, envision, create, and
implement an end-to-end solution
● Enablement of strategic capital growth
● Increased product margins
● Acceleration of cash flow
● Halved total cost – approximately 50% less
than industry average costs while creating
implied average value of $25 Million
● Owns and operates the leading pan-Asian sub
marine cable network that lands in 19 cable
landing stations and extends from India to the US.
● Heralds an executive team with an average of 21
years of industry experience
● Headquartered in the heart of Asia in both
Hong Kong and Singapore
● Employs more than 800 professionals
● Located in 27 offices within 13 countries
EXECUTIVE SUMMARY
SOLUTION OVERVIEW
PACNET COMPANY OVERVIEW
“CloudSmartz successfully delivered 1,265,765 LOC, a surprisingly low and efficient number
for such a large project.” - Carl Grivner, CEO, Pacnet

2. www.CloudSmartz.com
contact@cloudsmartz.com
1-888-836-2050
Solutions continued
Business Results
Pacnet needed a single service provider capable of understanding and consulting on complex, end-to-end business processes.
Pacnet needed a provider who was capable of understanding “big-picture” strategy and the “small-detail” technical and communication pro-
cesses that make a business strategy effective. They needed a provider who to understand, dissect and map their current operational systems
and processes, and who could then intelligently consult with Pacnet on which aspects of those systems and processes should be removed,
replaced, enhanced or designed and created from scratch. Pacnet wanted the provider to advise or deliver every product, solution, or service
that would potentially align with Pacnet’s vision.
In addition to understanding complex processes, Pacnet needed the service provider to be capable of quickly and cost-effectively
creating and delivering an end-to-end solution.
Pacnet, as a company that values “reliability, value, and efficiency” needed a fully operational product to be designed, created, and implemented
within a time span of 18 months. Pacnet was not willing to skimp on the quality of the client-lifecycle solution they needed produced (which
they knew would lead to a greater ROI in the long run), but they were also not willing to pay for an overpriced solution. Additionally, Pacnet did
not want to have to turn to separate vendors, to try to “mix & match” the best available products and services in pursuit of the perfect solution.
Many businesses adopt an IT strategy that involves choosing separate products, solutions and services from separate vendors, but Pacnet was
reluctant to follow suit for fear of making an already disjointed customer lifecycle management system even worse.
As a result of partnering with CloudSmartz, Pacnet launched one of the industry’s most innovative Software Defined Network (SDN) capable
solutions, the Pacnet Enabled Network (PEN) in the industry, helping enterprise and carrier clients rapidly and cost-effectively create the founda-
tion of a virtual, integrated data center. The PEN solution is fully automated, and provides a flexible and scalable service platform that is agile
and has the ability to lower the total cost of network operations for its clients.
“CloudSmartz has done everything for us: they build, they manage, and
they support. We chose the right business to partner with; they have made
good on their promise to enable our business to thrive.”
- Carl Grivner, CEO, Pacnet
With the PEN solution, Pacnet now benefits from a more syn-
ergistic and effective client lifecycle management system:
● Cohesive lifecycle management process
● Increased distribution effectiveness
● Expanded solution set
● Synergy between once disparate components (the 9 client
management tools)
● Improved foundational customer experience
● Effective enterprise service bus allowing seamless communi
cation and systems management
● State of the art, mobile friendly, web based systems
● Integrated & simplified processes, systems, and tools
● Agile, flexible, and adaptable systems
● Retirement of legacy environment
CloudSmartz was able to analyze and consult with Pacnet on the company’s complex business processes, which set the foundation for
what is now the very successful PEN client-lifecycle management process solution.
● CloudSmartz analyzed Pacnet’s current complex business processes
● CloudSmartz consulted with Pacnet on how to improve their systems
● CloudSmartz provided expert advice on which solutions to change, improve, or create from scratch.
● CloudSmartz designed and re-engineered new systems around Pacnet’s business strategy, improving operational flow
● CloudSmartz created an excellent new product development and launch plan
● CloudSmartz effectively managed analysis, creation, and implementation leading to the effective PEN
CloudSmartz delivered an end-to-end solution quickly and cost-effectively.
CloudSmartz consulted, created, and delivered the fully operational, end-to-end PEN solution in a quick 18 months. Additionally, CloudSmartz
was able to provide the solution at approximately 50% less than the average industry costs (creating an implied average value of $25 million).
CloudSmartz delivered 1,265,765 efficient Lines of Code (LOC) created by 65 full-time development employees at a rate of $4.86 per LOC, de-
spite the industry average being approximately $10.00 per LOC.
CloudSmartz replaced Pacnet’s ineffective system with the Pacnet
Enabled Network (PEN) solution, which covered the following 9
components, integrating them to form a new customer manage-
ment system to improve the ability of companies to manage the
lifecycle of clients from start to finish:
● Customer Portal
● Product Price Book
● OSS/BSS Systems Consolidation
● Data Migration and Service Inventory
● Enhanced system for PEN
● Sales Commissions
● Service Availability Matrix
● Customer Master
● Reporting Engine