Case study performed by CloudSmartz based on effective management and proactive application support of global systems. Study performed on a multi-corporation provider with over 400,000 clients and operations throughout 140 countries.

1. Our multi-corporation Global Client maintains several proprietary Enterprise applications used by
their global workforce needing scalable application development services.
• Due the complexity and sheer scope of each application, matched with limited technical
support and developer staff, the organization has been challenged to recruit, hire, employ and
importantly, retain a stable developer staff to support these applications.
• Due to the “openness” of these in-house developed systems, the management team is able
to request enhancements to the systems on a regular basis as the needs of the end-users or
clients changes.
• Typical requests for enhancements took three to six months or longer due to the significant
queue of requests.
CASE STUDY: DEVELOPMENT SERVICES
Multi-corporation provider with over 400,000 clients and operations throughout 140 countries
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Challenge
Effective Management & Proactive
Application Support of Global Systems
World Leader in Testing, Inspection and Certification Services (TIC)
Objective
Relationship Commencement
The Client needed to augment their IT staff with a developer partner that could not only provide the
scale and expertise to support these several Enterprise systems, but also have the vital capability to
interface with Executive Management.
The Client initiated their relationship with CloudSmartz in October 2014 with an initial assignment to
complete several critical enhancements to a Global Project Management Application (GPMA).
The organization had experienced a high turnover with their internal assigned developer staff
assigned to support GPMA, and little intellectual property on the system was available to
CloudSmartz.
GPMA was also internally developed within six (6) disparate environments with little development
continuity of the past several years’ upgrade releases. In addition there was a significant delta
between the feature-functionality between the GPMA Stage and GPMA Production environments
which created a significant challenge when releasing enhancement upgrades.
Results
CloudSmartz developed a roadmap to first stabilize the GPMA application and create a single
development environment as well as complete an update of the .Net platform and completing several
enhancement requests that had been outstanding for several months.
At the successful completion of the GPMA project, CloudSmartz was asked to support several
additional Enterprise systems as well as participate in the creation of several new solutions which
were deployed to the many business divisions within the Client.
Since 2014, we have supported over 25 application development projects - One mobile application
developed by CloudSmartz for the Client is currently used by a population of over 20,000 inspectors
worldwide.
Company Profile
Type
Industry
Founded
HQ
Revenue
Employees
Multi-corporation Global
provider of certification
services headquartered
in Paris, France with over
66,000 employees and
operations throughout 140
countries spanning Asia-
Pacific, Europe and the
Americas.
Public
Commercial
Incorporated 1828
Paris, France
€4.6 billion
Over 66,000
The quality of the
CloudSmartz team
is outstanding: easy
to deal with, fun,
knowledgeable and
always ready to help.
Makes my job a lot
more productive.”
- Client CIO
“
Additional Benefits Experienced
• Support all projects utilizing CloudSmartz Disciplined Agile Delivery (CDAD) Framework
methodology process with access to staff of over 500 software and application engineers
• Deep Global bench of Developer resources, Architects, Business Analysts and Project Managers
• Significant breadth of technical experience including Oracle, SAP, Microsoft SQL & .Net,
SharePoint and more
• Ability to support Global-scale systems and applications