1. CLAY CARTEN
13922 E Princeton Pl, #A l Aurora, CO 80014 l 720-934-0766 l clay.carten@gmx.com
IT ANALYSIS - TECHNICAL SUPPORT ~ PROJECT MANAGEMENT
Detail focused and results oriented IT professional with comprehensive system support and upgrading,
troubleshooting and effective training experience. Dedicated, organized and self directed team member
with the keen eye on the bottom line and strong relationship building and communication skills.
TECHNICA L COMPETENCIES
• Windows XP/Vista/7/8/10
• Server 2003/2008/2012
• MAC Mavericks/Yosemite/El Capitan
• Active Directory
• Backup Exec, Veeam
• Ghost/PXE Boot
• Project Management
• TCP/IP – LAN/WAN
• Exchange 2003/2008/2010/2013
• SQL Server 2005/2008/2012
• Office 2003/2007/2010/2013/2016
• PBX/VOIP Systems
• TrackIt, ManangeEngine, Remedy
• Remote Desktop/GoToMeeting/WebEx/pcAnywhere
• Blackberry/iPhone/Android
• Crystal Reports
ACCOMPLISHMENTS
• Upgraded all PC’s from Windows XP/7/8 to Windows 10.
• Researched and negotiated printer maintenance contract saving 20% of company costs.
• Proposed and executed replacement of PTP circuits with VPNs and microwave antennas which significantly
reduced company maintenance cost and improved quality of service.
• Renegotiated various phone/data contracts reducing company cost by 39%.
• Coordinated and executed upgrades to Windows 7, Server 2008, SQL Server 2008, and Exchange 2008.
• Coordinated and executed IT move of corporate offices without interruption of the day to day operations
and any revenue loss.
• Researched and purchased new Serverscheck equipment and software for monitoring, reporting and
alerting on the availability and performance of routers, switches, firewalls, servers and applications.
• Researched, provided recommendations and procurement for new customized ERP system. Was in charge of
new installation/setup replacement ERP system for more than 200 people.
• Maintained and set up corporate Active Directory and Exchange accounts.
• Managed backup, security and user help systems.
• Consulted with users, management and vendors to assess computing needs and system requirements.
• Installed, upgraded, supported and repaired Windows and MAC desktop PC’s, laptops and servers.
• Supported and fixed issues for mobile devices including iPads, iPhones, Android and Blackberry devices.
• Installed, upgraded and supported all types of software including Microsoft Office.
• Maintained and supported PBX and VOIP systems.
• Negotiated contracts for vendors and purchased all company hardware and software.
• Set up, monitored and upgraded corporate LAN/WAN systems.
• Managed Set up, installed and maintained printers, copiers, scanners and OfficeJet devices.
• Maintained, audited and updated computer hardware and software inventories.
• Monitored and responded to user requests in person, via phone, e-mail and trouble tickets.
• Designed and created reports utilizing Crystal Reports.
• ISP and voice service including PTP, VPN and microwave systems.

2. PROFESSIONAL EXPERIENCE
TECH SUPPORT 2014 - 2016
GOLDBUG AURORA, CO
Provided technical support for office and warehouse computers, servers, printers, network and mobile devices.
Upgraded company from Windows XP/7 to Windows 10. Purchased and deployed new hardware and software.
TECH SUPPORT 2013 - 2014
STATE OF COLORADO – AUDITOR’S OFFICE DENVER, CO
Administered TeamMate agency auditing software, SQL Server and provided Windows, mobile device,
printer/copier/scanner support for all staff.
TECH SUPPORT 2012-2013
ROBERT HALF TECHNOLOGY – TECHNIAL SOLUTIONS BROOMFIELD, CO
As a contractor, provided new computer imaging and computer move/deployment for Urban Lending Solutions
during company’s reorganization.
TECH SUPPORT 2005 - 2012
WESTERN DISTRIBUTING COMPANY DENVER, CO
Administered all information system objectives for a wholesale beverage distributor and 12 affiliated companies.
TECH SUPPORT 2001 - 2005
ACCESS INTERNATIONAL CHICAGO, IL
Provided technical support for mobile order entry system used by over 150 food and beverage companies in US
and Canada. Troubleshoot server, remote nodes, log issues and make configuration changes.
TECH SUPPORT/PROGRAMMER 1991 – 2001
SOUTHERN WINE & SPIRITS DENVER, CO
Served as IT Support/Programmer for Western Distributing Company and auditor/computer operator for Murray
Distributing prior to mergers.
EDUCATION
BS— Business Management, University of Northern Colorado Greeley, CO
Certified in SQL Server 2012 Administration, HOTT Inc
Certified in HTML/ Java Script/CSS, HOTT Inc
Certified in Crystal Reports, ICB Consulting
Certified in AS/400, IBM Training
REFERENCES FURNISHED UPON REQUEST