1. RESUME
Wz-6/c,street no.15 new mahavir nagar,
Tilak nagar extension. New delhi-110018
Mob. (+91) 9833037275
. (+91) 9958582981
Email ID: - rohit.chopra7@gmail.com
Rohit chopra
Senior Process Associate
Summary
An enterprising, accomplished and quick learner, with an impressive diverse hands-on
experience. Familiar with numerous Management functions. Regarded by peers and mentors as
an adaptable, and articulate person. Total of over 1.5 years of experience in travels and social
media field having concise vision of future objectives. Experience of working in two pilot
process and to address business objectives and handling work pressure in an organization across
various cross functions. Specialties: French Language, Social Media, client reporting, reporting,
Strategic Planning.
CareerObjective
 Looking forward to a career in an organization where I could utilize my diverse Skills,
Effort and Knowledge for the growth of organization and my personal Enhancement.
Professional Qualifications
 Completed graduation in Commerce (B.com)
 Beginner's Level A1 in French Language from Jawaharlal Nehru Academy for language
of Bhartiya vidya bhawan
 Intermediate Level A2 in French Language from Alliance Française
 Completed Advance Diploma in French Language from Jawaharlal Nehru Academy for
language of Bhartiya vidya bhawan
 Given DELF B1 from Alliance Française de Delhi
Educational Qualifications
 Advance Diploma in French Language from Jawaharlal Nehru Academy, 2012 – 2014
 Bachelor of Commerce (B.Com.), 2010 - 2014
 Senior Secondary from N.I.O.S in 2009

2.  Secondary Education from C.B.S.E in 2007
 DELF A2, French Language and Literature, 2013 - 2013
Skills & Expertise
 Translation
 Foreign Languages
 French
 Team Management
 Language Teaching
 English
 Management
 Microsoft Office
 Microsoft Excel
 Social Media
 Social Media Marketing
 Media Research
 French to English
 Customer Service
Computer proficiency
 Worked as trainer for Easytobook.com owned by MakeMyTrip.com
 Experience to generate invoice for hotels and guest
 Making training schedule on excel
 Worked on outlook applications like Zimbra, Inotes, Lotus and Right now
 Knowledge of hotel booking, travel & different accommodations types
 Knowledge of Microsoft Word, Excel and PowerPoint
 Knowledge of Internet and Internet Application
 Window Installation of 98, Windows 7,8 & Esambling-Desembling of PC
Hobbies & interest
 French Theatres
 Reading Books
 Listening to music
 Curiosity to learn new things and activity
 Love every good things of this nature
Strengths and Experience
 Senior Process Associate (French and English Language) at Tata
Consultancy Services

3. Working in Active Online Listening project for Global Pharma giants offering Pharma Domain
expertise Market Research - Online and Social Media Working in a 15 members strong team for
Monitoring French and English language discussions on Online and Social Media related to
Health and Drug Safety Issues Performing secondary research and analysis of detected Adverse
Event - Reporting pharmacologilance cases and product issues - Daily Operations and data
validation - Doing translation from French to English Process Development, Automation and
Optimization Generating Excel report and maintaining work data
 Sr. Process lead CRM Ops (English and French) at Concentrix
Technologies India Pvt Ltd July 2014 - March 2015
Working for client MakeMyTrip website "www.easytobook.com" as a third party vendor and
handling their website query in dual languages. - Resolved any query of the customer (English
and French) in relation to their hotel booking made through a Dutch travel website. - Handled
escalations in case a query was not taken care of or required special attention - Weekly
interaction with the client in order to suggest any major challenge or suggest any area for
improvement. - Acting as a trainer for newly hired agents and providing them all relevant
knowledge related to work. - Audited the work done by the team (English and French) and
was responsible to get the work done in other languages audited by identified members. -
Prepared End of the Day reports on daily basis highlighting the critical queries. - Provided
training to the team on alternate basis highlighting their areas of concern and guiding them to
improve their performance. Supervised the shift I was into and was responsible to get all the
assigned tasks completed on time - Given Unsung heroes award for my work and even rising star
of the team and Honored with Best employee award of Concentrix within 6 months of service
 French faculty at Frehindi education pvt. ltd. March 2014 - May 2014 (3
months)
Working as an intern in this organization for about 3 months and successfully achieved my
completion. Worked as a French teacher. - Representing institute in various schools in different
location "Aurum the global, Haldwani", "Basava International, Delhi", "Green field
International, Delhi". Handled two francophone weeks in Green field international along with
goyal publications. - Taught French from A1 level to B1 level at institute location.
Personal Particulars
Date of Birth : 26th
june 1990
Father’s Name : Mr. Davinder chopra.
Sex : Male
Marital Status : Unmarried
Nationality : Indian
Languages Known : English, Hindi, Punjabi and French

4. Declaration
I hereby declare that above mentioned information is correct to the best of my knowledge &
ability.
Date: (rohit chopra)
Place: New delhi