Ter versterking/ uitbreiding van het team zijn wij op zoek naar een klant en service gerichte collega! Heb jij de juiste ervaring en ben je toe aan de volgende stap in je carriere, dan zijn wij op zoek naar jou!

1. Geodis Freight Forwarding is one of the world’s largest freight management companies with
9,000 people and a global network, serving our customers with integrated supply chain solutions
that deliver cargo by sea and air. The backbone of our company is a self-reliant network of
offices, air and ocean hubs in over 50 countries, and an extended network of selected agents that
operate to our high standards. The Netherlands has operating facilities in both Schiphol-Rijk (and
Rotterdam-Albrandswaard. Our team focuses on building long-term partnerships with customers
by developing services that work and by maintaining our ‘can-do’ mentality.
For our Control Tower team in Rotterdam-Albrandswaard we are looking for a customer-oriented,
pro-active and result driven:
FREIGHT FORWARDER MARINE LOGISTICS (sr.)
(Control Tower -1 fte)
The department
Geodis Freight Forwarding supplies and combines freight services, information management and
added value into integrated solutions. As part of the Geodis Group, Geodis Freight Forwarding
supports Geodis’ capacity to offer customers one partner to solve their supply chain challenges
worldwide with regard to Airfreight, Seafreight and Road transport The Marine Logistics
department consists of two dedicated business, ship spares for various industrial and cruise lines
as well as control tower team. The control tower team is dedicated to one customer and is
responsible for all their logistical activities.
The job
In this role you are, along with the team, a first point of contact to the customer (a large player
in Marine Logistics), your manager, the Geodis FF Global network and third parties in regard
to information inquiries, questions and issues for all global activities that Geodis FF executes
for customer. Operational activities are expedited on a global level, worldwide. In order to fulfill
your job successfully you build strong relationships with the customer, the internal network
and suppliers. You respond to questions and requests in a proactive, professional and
constructive manner. You monitor the progress of all ongoing procedures (inbound and
outbound activities for the client according to the KPI’s and SOP for this customer and
herewith ensure accurate information). In case of any discrepancies you follow-up proactively,
escalate issues & communicate enhancement suggestions towards your manager. Provide
administrative support according to Geodis FF and customer specific guidelines such as:
timely & correct invoicing of global activities (e-invoicing), intercompany invoicing towards
sister offices, timely & correct reporting towards the customer & internal organization. You will
back up other colleagues during absence or peak in workload. During absence of the
Supervisor you are the back up and responsible for all OPS day to day activities. Together
with the Supervisor you manage and coach the team to reach a high service level.
In this job you will work from our office at Rotterdam-Albrandswaard and report to the
Supervisor.
The candidate
- You have a vocational or (MBO) working and thinking level and have at least 4-6
years of relevant freight forwarding experience of which 1-2 years in a control tower or
senior role.
- You have excellent communication skills in Dutch & English (written & verbal).
- You are an experienced user of one or more IT systems used within the freight
forwarding industry and MS Office applications.
- You are a representative and pro-active communicator and team player, able to work
with a high-service demanding customer.
- You are an accurate organizer with strong business acumen able to plan his/her
activities efficiently and keep the overview.

2. - You are flexible in working hours and have a service focused attitude, willing to solve
issues outside regular working hours if needed.
Interested?
In case you are interested in this position, please forward your application (letter & résumé)
before the 31th of July, 2016 to: hr@nl.geodiswilson.com mentioning ‘FF ML Control Tower
sr’ as subject or apply via our website: www. geodiswilson.com For questions please contact
our HR department at +31 10 4286666.