Cisilion deliver next generation IT Infrastructure that transforms the way businesses work. We hosted a Finance Transformed Networking Breakfast, focusing around the main challenges in collaboration within the finance sector.
Designing IA for AI - Information Architecture Conference 2024
Cisilion Finance Transformed Deck
1. INSPIRING INTELLIGENT CHANGE
ABOUT CISILION
Established in 2000
Global Systems Integrator
London, New York & Hong Kong
Business Led Not Technology Led
Award Winning Customer Service
Working with Clients in 56 Countries
across 5 Continents
Productivity focused Innovation Centre
EMEA Partner of the Year - Riverbed Partner Summit 2015
Enterprise Solution of the Year - IT Europa IT Excellence Awards
Architectural Excellence Borderless Networks Partner of the Year - Cisco
Global Partner Summit
Capital Partner of the Year - Cisco Global Partner Summit
Mobility Solution of the Year - IT Europa European IT Excellence Awards
Enterprise Convergence Solution of the Year - Comms Business Awards
Most Innovative Business Impacting Network of the Year op- - Cisco Global
Innovation Awards
CISILION COMPANY OVERVIEW
15 INDUSTRY AWARDS
2. INSPIRING INTELLIGENT CHANGE
OUR STORY IN NUMBERS
Three office hub locations
New York
London
Hong Kong
35+
PARTNER
ACCREDITATIONS
500+
UNIQUE
CERTIFICATIONS
$
650m
CUSTOMER SUPPORTED
ASSETS
WORKING WITH CLIENTS IN…
56COUNTRIES
5
CONTINENTS
THE OFFICE HUB LOCATIONS
NEW YORK LONDON HONG
KONG
23%
AVERAGE REVENUE
GROWTH PER ANNUM
SINCE 2010
15 INDUSTRY
AWARDS
RECOGNISING
CHANNEL
EXCELLENCE
98%
CLIENT RENEWAL RATE
3. INSPIRING INTELLIGENT CHANGE
CLS – CASE STUDY EXAMPLE
Their Business
• CLS are the largest foreign exchange clearing house in the world, clearing on average $9 Trillion a day through their settlement platform.
• CLS want to offer real business benefit to their customers and internal team by utilising collaboration to make them more efficient and to offer a better service to
their clients
Their Challenge
• Running a solution that was at the end of its support cycle
• Need to upgrade to a solution that was not only resilient but could offer business and efficiency benefits to its staff and clients
• IT had a reputation for blocking innovation
The Solution
• Cisilion designed, installed, deployed and now manage a rock solid Voice and Collaboration platform giving them the ability to utilise Voice, Video, IM &
Presence to bring their workforce together, provide seamless communications and enable them to build better services for their clients
4. 197%
projected %
increase of
mobile
banking users
from 2011-
2016
16%
% increase in perception
improvement among customers
when video services are used by
financial institutions
63%
% of wealthy individuals under
50 who would consider moving
assets because of better access
to multiple financial experts
through high-definition video
60%
% of global
customers who
would open
accounts with
virtual banks
80%
% of workers
spending a
portion of their
time working
outside of the
office
5. Your Challenges?
Financial institutions, banks and capital market firms want seamless
communications amongst their customers and colleagues to create high-value
connections, transform interactions, reinforce their brand, and promote loyalty.
6. INSPIRING INTELLIGENT CHANGE
UC can deliver a first class Customer/Client Experience
Improved internal communication
Break down Silos
Customer Online/Web Chat
Dedicated/Remote Advisors
Work From Anywhere
Voice Translation Services
Agentless customer experience
Editor's Notes
References……some interesting stats….
197% — projected % increase of mobile banking users from 2011-2016: http://www.juniperresearch.com/viewpressrelease.php?pr=294
60% — % of global customers who would open accounts with virtual banks: http://loyalty360.org/resources/article/consumers-want-personalized-customer-experiences-from-banks
In the US – 63% (of wealthy under-50s) would consider moving assets to another firm to access two-way high-definition video to meet with multiple experts. The willingness of wealthy under-50s to move assets to access technology-enabled capabilities translates into a $18.6 billion revenue opportunity for North American financial services firms. When older investors are included, the figure jumps to $28.6 billion. Role of Video in Banking, Cisco. http://newsroom.cisco.com/press-release-content?articleId=5865878
16% — % increase in perception improvement among customers when video services are used by financial institutions: http://www.visiblebanking.com/asb-bank-telstra-banking-customers-want-video-conferencing
Other stats - Update with other trends
% of people wanting to bank from anywhere
Reduction in bank branches or branch traffic
Need to reach new customers or need to sell more to existing customers
Number of branches with kiosks
Number of banks using video conferencing
Growth in remote deposit capture (RDC)
Effects on Social Lending?? Any Stats?