1.
Cinnamon Small
225 Terrace Drive
Kent, Ohio 44242
Phone: 330­548­3586
csmall@kent.edu
SUMMARY
Experienced and accomplished outreach coordinator with over five
years of experience looking to leverage background in higher
education leadership, departmental organization and mass
communication into an outreach program manager position with
Kent State University.
EDUCATION
Kent State University — Master of
Education, Cultural Foundations
Spring 2013
Kent State University — Bachelor
of Arts, Pan­African Studies
Spring 2009
EXPERIENCE
Outreach Officer, Kent State University
Department of Pan­African Studies
Kent, Ohio — 2012 to present
Management & Talent Acquisition​:Manage and oversee the
strategic direction for outreach and civic engagement functions
within the department. Delegate administrative and clerical tasks
to volunteers and student workers based on availability, interest
and ability. Recruit and interview student employees, faculty and
volunteers. Participation in hiring and evaluation of student
workers. Collaborate on a real time hourly schedule for student
workers and volunteers. Maintain and create content and images
in the departmental website. Oversee daily operations of outreach
programs including student recruitment, provisional student
services. Produce annual outreach reports focused on recruitment
and retention goals of the department.
Coordination​:Create and distribute flyers and press releases
using ​Microsoft Office 2010­07, Google Drive, and Adobe
Creative Cloud​.​ ​Create organizational, calendars,charts,
diagrams, agendas, spreadsheets and action plans using​ Google
Drive and ​Microsoft Office​.​ ​Attend Committee Meetings,
General Departmental Staff Meetings, produce and forward
minutes to all members, peers and subordinates.
REFERENCES
Dr. Amoaba Gooden
Chair
Department of Pan­African Studies
330­672­0142
Sandra Morgan
Director of Outreach Programs
College of Arts & Sciences
330­672­8986
Dr. Lisbeth Justice
Director Lovelight Incorporated
330­673­5839
Resume Cinnamon Small Spring 2016

2. Experience (continued )
Implementation of an efficient system to manage facilities in the
Center of Pan­African Culture. Maintenance of Departmental
Facebook page, University Marketing & Promotional Calendar.
Assist the Center of Pan­African Culture with event promotion and
scheduling. Coordinate marketing strategy and planning efforts
with assigned colleges, campuses, departments and academic
programs. Responsible for organizing events
Teaching Assistant, Kent State University
Assisted​ Emeritus Professor Halim El­Dabh with classroom
lectures, took attendance, completed student athlete reports,
distributed and graded assignments, met with Professor El­Dabh
during office hours.
Graduate Assistant, Kent State University
Outreach​:​Advertise and promote courses for the faculty in the
Department.​ ​Schedule and maintain meetings for Center of
Pan­African Culture through central scheduling office at Kent State
University. Research funding opportunities for programing in the
Center of Pan­African Culture.Communicate regularly with
department chair about outreach opportunities and development of
outreach.
Customer Service, Pasco Incorporated
Hudson, Ohio — 2006-2009
Accepted inbound phone calls regarding financial responsibility for
Bureau of Motor Vehicles. Handled sensitive information by
processing credit card payments for reinstatement of vehicle
registration.​ ​Efficiently verified insurance documentation.
Accomplishments
● 2008, Recognized for accepting the most calls in my
department.
● Offered outstanding support for customers contacting our
office.
● Established consistency in call process and met
established quotas in my department.
Resume Cinnamon Small Spring 2016

3. Professional Development & Special Honors
○ Spring 2014­current Kent State University Alumni Association
■ Black Alumni Chapter Executive Board Member Student Liaison Chairperson
■ Homecoming Court 2015 interview committee
■ Attended Workshop Kent State University Alumni Association Volunteers 2014 and 2015
○ Fall 2013­current LoveLight Inc. Advisory Board
■ 2014­2015 LoveLight Inc. Executive Board Chairperson
■ Fall 2015 Organization recognized by Portage County NAACP Chapter for promoting Social Justice and
Education
○ Spring 2013 Attended Workshop: Podcasting for Educators
○ Spring 2013 Attended Workshop: 21st Century Skills
○ Spring 2013 Attended National Convention Alpha Kappa Mu Honors Society
○ Fall 2011 & Spring 2013 Registration Volunteer for Professional Learning Community Academy
○ 2011 & 2012 Association for Black Cultural Centers conference attendance
■ Assisted with Faculty presentation
○ 2011 Attended Broadcast Education Association National Convention
○ 2011 Attended Workshop: Finding and Working With Teaching Assistants Effectively
○ 2011 Attended Workshop:Working with Digital Video
○ 2011 Organized Peer­Mentor Programing for Alpha Kappa Mu
■ Service project at Skeels­Matthews Community Center
○ 2010 Attended Workshop: Spring Learning & Assessment Institute
○ 2010 Attended Workshop: Graduate Student Development
○ 2010 Attended Workshop: Integrating Sustainability into the Classroom
○ 2010 Attended Workshop: Grant Writing
○ 2009 Attended Workshop: Writing Conference Proposals
○ 2009 Attended Workshop: Clickers
○ 2009 ​Peer Mentor Upward Bound Pre­College Programs
○ 2008 Served as Chairperson Art Legacy Foundation
Resume Cinnamon Small Spring 2016