Curtis Roden received the Manager's Choice Award for 2014 from Linda Massey for demonstrating the practice of "Put the Client First". In the congratulatory message, Curtis was recognized for bringing technical solutions and recommendations to account team and client meetings that focused on the end solution rather than a temporary fix. He was also praised for sharing his knowledge of ITIL best practices, even when facing pushback, and for coordinating iLO remediation efforts through responsiveness and dedication, working long hours with short turnarounds.

1. Congratulations CURTIS RODEN!
You have been recognized in the Manager’s Choice Award - 2014 program by LINDA MASSEY for the
practice Put the Client First.
Here is your congratulatory message:
Chuck, The technical solutions and recommendations you bring to the Account Team and Client
meetings are appreciated and recognized. Whilst on Client calls you remain focused on what the end
solution is rather than a band-aid. You explain ITIL and best practice and demonstrate your knowledge
by sharing and encouraging the correct behavior, even when others are pushing back. You know what is
best for the Client long term and push for it, especially when you know it's the right thing to do. Your
coordination efforts in the area of iLO remediation have been demonstrated by your responsiveness and
dedication to long hours, long calls, short weekends and requests for immediate turn around when
resources were limited.
I would like to thank you for demonstrating Client First values each day you are at work and know you
are a valued member of the IBM Family and the Intel Patching Team.