The document summarizes Capita's approach to property and workplace projects, providing end-to-end services including project management, cost management, relocation management, transition management, and workplace solutions. It emphasizes delivering projects on time and on budget while engaging workforces and minimizing business disruption. Contact information is provided for two consultants to discuss establishing project requirements or selecting services along the project journey.

1. We | Listen Create Deliver
Property & Workplace
Our Approach - Personal Service
“TheCapita team went beyond the call of duty
in meeting the requirements of the brief.They
were proactive, professional and provided
a responsive, knowledgeable and efficient
service. I could not have wished for better
communication throughout the project and I
would be more than happy to work with the
team again”.
Steve Coats, BBC Workplace
The team
went above and beyond the call
of duty and the material produced was of an
excellent quality giving clarity to a complex situation….
earning them a 100% satisfaction rating, and managed to get
to the bottom of issues in an objective and professional manner.
The team are to be commended for their work”
Ian McIntyre, Director of Commercial
Development, CNWL NHS FT
“The experience, knowledge, support and capability of the consultants
in delivering an innovative approach to behavioural change from the
management team and right across the organisation has been key to our
successful move to Smart working”.
Rebecca Elliot, Thales, Director of Operations
I feel we have been very much a team with a
strong focus on delivering a quality end product,
both in terms of the building and helping Network
Rail staff to understand the change in working
practices that this move will bring. Capita has
been a central point in this success and I am proud
of what we as a team have achieved. All the best
in the future and thanks again, it’s been a pleasure
working with you all.
Jayne Hemingway, Network Operations,
Network Rail
If you’re looking for professional guidance or
support in delivering your project, whether it
be Programme/Project Management or Cost
Management services please contact me.
david.george@capita.co.uk
Tel: 07802 158357
Getting your project started correctly can sometimes
be the most challenging stage; if you’d welcome
some expertise in establishing your requirements,
developing workplace solutions helping your people
change or relocate, please contact me.
mark.bradshaw@capita.co.uk
Tel: 07824 472893
Committed If you want it, we can provide an end to end service, or you may prefer just to select those
services along the project journey that suit you – either way we’ll be 100% committed to you.
You can benefit from a consistent team input, starting with the earliest consultant advisory
services to help shape the requirement, right through the project process to delivery of the final
solution.
Best
Practice
It’s important that we look at and truly understand your needs and, working with you
identify ways in which we can address these utilising our skills, expertise, knowledge and
vast experience – we can even bring best practise from a range of other sectors giving you
great solutions that address your needs. The benefit for you is that we can deliver these in an
efficient, effective and innovative way.
As part of the Capita Group of companies, Capita Property & infrastructure is best known for
end to end property solutions underpinned by a 4400 strong national workforce of technical
specialists and consultants, as well as providing a broad range of out-sourced services.
Technical
Expertise
Tailored
Service
However, despite being one of the largest property and construction consultancies in the UK
we believe in providing a truly personal service. We treat you, our client, as our only client;
you deserve a service tailored to you and your organisation’s individual needs; after all, in your
industry there is unlikely to be such a thing as ‘one size fits all’.

2. We | Listen Create Deliver
Problem Place
Confusion Place
Who’sinChargeLane
CapitaLeaders
Inefficiency Road
Structured Growth Street
SmartSolutionsStreet
EasyTransitionExit
Financial Control Freeway Secure Street
Deadend Drive
Backlash Boulevard
More Problems Lane
Delay Descent
DirectionDrive
EngagedWorkersAvenueHealth
CheckHighw
ay
Z
O
verspend
Underpass
RiskRamp
A
Successfully Delivered more info x
5
Business as Usual
The right project established,
designed and delivered on cost, on
budget to the right quality with an
engaged workforce and with
minimal disruption to business
Cost Management more info x
5
Comprehensive cost advice & management
• Option analysis, feasibility studies.
• Management and advice of procurement.
• High life costing analysis
• Business case writing.
• Robust cost planning and contract admin
CM
client reviews
Client Benefit
Clarity around option analysis, robust budgeting and cost
management during implementation.
Project Management more info
5
Managing the project through to completion
• Proven project methodology
• Robust approach to risk management
• Clear reporting and governance
• Management of all workstreams
• Procurement and consultant advice
PM
client reviews
Client Benefit
A comprehensive service reducing risk to your business and delivering
professional results.
Relocation Management more info
5
Creating certainty for your workplace move
• A dedicated & experienced project team
• Detailed bespoke programme created
• Extensive communications programme
• A successful move, every time.
• Post relocation support
RM
client reviews
Client Benefit
BAU Day One, with no business downtime and a positive experience for
the workforce.
Transition Management more info
5
People are the heart of a workplace change
• Delivery support by our experienced team
• Development of appropriate protocols.
• Comprehensive engagement plan.
• Manager and employee awareness sessions
• Manager and employee toolkits practices.
TM
client reviews
Client Benefit
An engaged and enthused workforce with high levels of adoption of a
change in ways of working.
Workplace Solutions more info
5
Creating high performing workplaces
• That enable improved productivity
• Facilitate the introduction of agile working
• Reflect the culture and brand
• Improve efficiency and reduce costs
• Solutions through asset intelligence model
WS
client reviews
Client Benefit
Provides a great place to work for our staff in an efficient and productive
workplace .
Project Leadership more info
5
Identify the need and drivers for a project
• Project definition and briefing
• Option analysis, feasibility studies
• Management and advice of procurement
• Business case writing
• Implementation monitoring
PL
client reviews
Client Benefit
We have the experience & skills to create an effective brief &
implement a clear methodology
x
x
x
x
x
Strategic Advice more info
5
An impartial, business needs led approach
• Thoroughly understanding the business
• Identifies opportunities for asset savings
• Clear sizing & locational drives established
• Workforce demographics considered
• Flexibility built in from the start
SA
client reviews
Client Benefit
A clear corporate property strategy & approach to implementation
aligned to the organisation need.
x
How to navigate a successful project