1. CHRISTOPHER L. TOMS
571-213-4720, clt2166@gmail.com
SUMMARY: A Service-Connected Disabled Veteran and combat tested leader with experience in:
· Leadership
· High risk and high stress environments
· Effective group communication
· Creative problem solving
· Resource and personnel management
· Innovation
· Interviewing
· Development and implementation of
training programs
· Handling of sensitive materials
· Team building
· Inter-office conflict resolution
· Multitasking
· Coaching for development
Historically capable of supervising daily tasking of over 30 team members and personally leading small
teams on operations involving business critical objectives with time-sensitive deadlines. Comfortable
with transitioning from individual contributing roles to supervisory roles as dictated by operational needs.
Maintains situational awareness in order to seek the best available course of action, without becoming
mired in a search for a perfect solution at the expense of a strategically sound solution.
PROFESSIONAL EXPERIENCE
Data Center Site Lead Oct 13 – Present
· Generates reports tracking team metrics to ensure all team members are meeting or exceeding
key performance indicators pertaining to data center operations.
· Selected as a large scale event (LSE) response trainer tasked with both conducting realistic LSE
response training scenarios and evaluating competency levels for all technicians in the
availability zone.
· Actively engage new team members on duties assigned, coaching through developmental
progression where necessary and creating new documentation on hardware troubleshooting to
assist integration of new team members to the Data Center environment.
· Successfully coached a recently transferred technician on methods for improving workplace
effectiveness. Employee transferred to the team with a standing of 103 out of 144 peers. After 3
months, the weighted average of the technicians work performance placed the technician 27 out
of 144.
· Exercised knowledge as a data center build subject matter expert to train on-coming site lead
candidates on core concepts, components, and duties related to the data center build
environment.
· Performs duties as operational escalation point for large scale events at assigned sites.
· Responsible for representing operations teams for multiple new data center builds in all facets of
build projects in support of site turn up. Tasks to include: technical design document review, site
audits, equipment procurement, security compliance, and safety compliance.
· Developed intuitive solutions to unique problems caused by construction, environment, network,
and scalability issues while assisting with new Data Center builds.
· Routinely host and attend professional briefings and meetings for all levels of staffing and
management on a wide range of topics pertaining to the Data Centers mission.
· Assigned lead on one of Data Center Operations largest ever rack retrofit projects at the projects
mid-year mark while project was off schedule, out of budget, and at significant risk of missing the
completion window. Successfully delivered originally scoped project on time with a less than .3%
defect.
· Performed mid flight project analysis on a failing project, and instituted mechanisms and policies

2. CHRISTOPHER L. TOMS, 571-213-4720, clt2166@gmail.com
that resulted from a project moving from being out of control to on target for completion in less
than 30 days.
· Conducted 60+ interviews and 250+ resume screenings for 2014 headcount requirements.
· Lead continuous improvement initiatives on hardware retrofit processes leading to an effective
work model that increased production by 30% and allowed for the reduction of staffing needs by
40% without impacting completion date.
· Completed rack retrofit Project for US-East region accounting for 1600 racks and 33,000 SSD
drive retrofits at an average of 80 racks and 2000 SSD drives retrofitted and returned to
customer capacity per work week.
· Refined the global failure codes list used by Data Center Operations to categories hardware
repairs and work requests.
· Assisted data center management as a subject matter expert on refining ticket and change
management restrictions due to LSEs or holiday black-outs.
· Executed just in time improvements to communication systems in new data center buildings
resulting in smoother inter-team communications facilitating a faster LSE recovery time.
· Modified server-rack infrastructure to better accommodate company needs by utilizing available
infrastructure to create several racks for hot-swappable network devices to drive down critical
repairs times during LSEs and reduce operational overhead requirements by eliminating the
need for a specific type of time intensive cyclic tasks.
· Created continuous improvement wiki-style guide with hyper-linked pages for new data center
builds. Document contains all necessary information, actions, applicable standards, and run
books for each specific element pertaining to data center operations.
· Contributed to new build expense standardization project encompassing all capital and
operational expenses for new build Capital Appropriation Requests and Capital Acquisition
Requests.
Data Center Technician II Nov 12 – Nov 13
· Core contributor to developing a queue management tool for creating a standard of work for Data
Technicians globally.
· Accounted for 3% of all trouble ticket resolved globally by Data Center Operations in 2013
· Achieved a Data Center cluster first of zero trouble tickets during Q4 rush 2012 and again in Q2
and Q3 of 2013.
· Early member of the Data Tech University development team; contributing over 500 wiki updates
and documents for Hardware repair workflows, ticket communication, ticket etiquette, ticket
tagging standardization, and the data tech on-boarding document.
· Selected to train and mentor new hire team members in amazon culture and effective work
techniques.
· Assisted Support Engineering teams with categorizing daily operations ticket work into groups,
allowing for a new weighted metrics score to better classify the quality of work performed by data
techs globally.
· Assisted Hardware Engineering departments with developing troubleshooting methodology for a
new hardware type, successfully identifying issues previously missed during hardware quality
testing.
· Detected and drove tracking of server hardware failures in several specific hardware types.
Tracking measures were used to engage manufacture teams and resulted in successfully solving
several hardware failure issues related to fan vibrations and server harmonics.
· Provided 24/7 on-call coverage on rotating schedule.

3. CHRISTOPHER L. TOMS, 571-213-4720, clt2166@gmail.com
· Drive improvement initiatives in ticket workflow to improve customer experience and facilitate
better communication between repair technicians in the field and system administrators acting on
behalf of the customer.
· Escorted vendors and contractors as required by security policy and procedures.
Training NCO, Platoon Sergeant, United States Marine Corps July 02 – July 06
2nd Light Armored Reconnaissance Battalion, Delta Company, Weapons Platoon.
· Managed all training rosters for 144 marines and officers, ensuring all personal received required
training courses and qualifications.
· Conducted all facets of military performance reviews for staff of 16, including generation of
Performance Improvement Plans (PIP), remedial training plans, and meritorious promotion
documentation.
· Personally selected to rebuild company assets and standards; scaling from post deployment size of
30 back to operational strength of 144 Marines.
· Conceived and implemented an innovative method of rifle marksmanship instruction utilizing
modern technology such as the Indoor Simulated Marksmanship Trainer (ISMT) which resulted
in over 800 of the 1088 Marines scoring the highest rating possible, while completely eliminating
all range failures.
· Designated a subject matter expert tasked with liaison duties for a Congressional party reviewing
a proposal to increase unit size by 20%.
· Directly supervised 30 Marines, providing needed oversight and flexibility that ensured all key
performance indicators and operational standards were met.
· Provided weekly briefs to executives about unit equipment, personnel, and operational status
· Maintained accountability and serviceability for over $10 million dollars in government property,
including classified materials and weapon systems.
· Delegated and enforced accountability for stockpiles of $12 million dollars worth of equipment
and munitions in an actively hostile operational theater.
PROFESSIONAL HIGHLIGHTS
· Employee of the Month, Amazon Data Centers (2013)
· Bachelors of Science in Conflict Analysis with focus on Leadership Studies, George Mason
University 3.83 GPA (2012)
o Presidential Scholars List, Dean's List four consecutive semesters
o Member of the Phi Kappa Phi, Tau Sigma, Phi Theta Kappa National Honor's Societies
o Member of the American Criminal Justice Association - Lambda Alpha Epsilon
o General Studies with focus in Criminal Justice A.S with Magna Cum Laude Honors 3.84
GPA
· Top Secret Security Clearance with Single Scope Background Investigation granted
November 16, 2007 through OPM
· Virginia DCJS ID: 99207372 Certified Security Officer, Alarm Respondent, Firearms
Endorsement
· Honorable Discharge from Active Service (2006)
· Combat Marksmanship Instructors Course Honor Graduate (2004, 2005)
· Certificate of Good Conduct, Good Conduct Medal USMC (2005)
· Certificate of Commendation for actions in Fallujah, Iraq (2004)
· USMC Letter of Appreciation & Presidential Unit Citation, Operation Iraqi Freedom (2003)

4. CHRISTOPHER L. TOMS, 571-213-4720, clt2166@gmail.com
· Meritorious Mast, School of Infantry Honor Graduate (2003) for cognitive analysis and decisive
decision making