Melody Crutchfield is seeking a position that allows her to promote a positive attitude and excel while learning and sharing knowledge. She has over 20 years of experience in insurance, tax preparation, and home services sales. Her qualifications include communication skills, customer service, data management, and business management training. She holds licenses in life, health, property and casualty insurance as well as tax preparation certification.

1. Melody Crutchfield
melodycrutchfield@yahoo.com
501-318-4325
Objective for my life: to love what I do and to work for a company I believe in. To promote a positive,
professional attitude where I can excel in all I do. To learn and share that knowledge so that others may
benefit. To make any place I am better than before I was there.
Summary of Qualifications
Positive Attitude, Business Ethics, An ability to present ideas and manage expectations with others in an
organization. Professional Business Proposals, Professional Correspondence, Communication Skills,
Multi-task Oriented, Sales, Creative and Trustworthy, Public Speaking, Customer Service, AS400 Data
Base, Business Management program Sage Mass 200, Agency Management System, Information
Analyst Microsoft Word/Works/Excel Employee Scheduling, Meeting & Program Development,
Organization profiles and Company procedure manual development , to communicate effectively with a
wide range of people, to build long-term relationships.
Education – Continue through life
2009 – UIECE – Surviving Ethically 6 CE hrs,2008 – UIECE - Anti Money Laundering 2 CE hrs, Ethical
By Choice 8 CE hrs, Tax Preparer Level1 Certification from IRS, 2007- Ethics 6 CE hours, Cert. and
Estate Planning 5 CE hrs,2002 – UIECE Ethics 1 CE hr, Structured Settlements 2 CE hrs
2005 - Commercial Property Cert.,Commercial Liability Cert.,Business Ethics, 2002 - Business Ethics
2001 Farmers Insurance Group Career Agent Training, 2001 - LUTC Meeting client needs
2000 - LUTC Multi line skills, 2000 National Female Executive award,Economic Development
Incubator Program, City of Jacksonville, AR
1998 – 2010 Attained Mult-Line Life/Health/Property/Casualty License, State of Arkansas
1986-1987 Draughon Business School Little Rock, AR Certifications/ Accounting, Business Machines,
Word Processing
1984-1985 University Central Arkansas Conway,AR Marketing & Distribution Delta Epsilon Chi - Sales
1980-1983 North Pulaski High School Jacksonville, AR Diploma / Marketing & Distribution DECA
Professional Experience / Employment History
2010 – 11/2014
Middleton Heat and Air, Bryant AR Ron Humphrey Mgr
Home Services Rep for Home Depot, 8 locations. Duties included: Product Knowledge training store
associates in HVAC customer service,sales tracking and motivational promos. Tracking and
reporting on appointment origins and sales. Data entry. Target market information. Marketing concept
reports for individual Target Markets. Assist other departments as needed based on industry needs.
2009 – 2010 This a 1099 Contract Employment
Executive Assistant and Insurance consultant for entrepreneur Steve Perry.
2008 – June 2009 Liana Skiavo Owner
Executive Assistant to a mult location owner of a Liberty Tax franchise. Due to medical reasons in July of
09 forced the owner to sale the franchise.
Duties included: Employee supervision (during peak, this would range up to 40+ workers), Daily Money
Handling, deposits and customer satisfaction issues.
1989 – 2006 Insurance Industry
Miscellaneous information
Likes: Family activities, Community Involvement, Learning new things, Travel, Sunrises, Goals,
Exceeding Expectations, Rewards,Politics, Business Meetings, Agenda, Winning
Dislikes: Excuses
References Available upon request.