1. February 25, 2016
Christopher D. Hagood
2055 E. Hampton Ave. #149
Mesa, AZ, 85204
480-249-4959 (cell)
Chagood65@gmail.com
Employment:
Lifelock Inc.
04/15- Present
60 E. Rio Salado Pkwy.
Tempe, AZ 85281
Member Retention Specialist
Successful completion of training course on internal processes and procedures.
• Handle member cancellation calls and work to positively resolve issues and provide
solutions or promotional offers designed to retain the caller as a LifeLock member.
• Accurately process all member cancellations and saves.
• Displays thorough knowledge of LifeLock and competitor products, services and messaging,
to position LifeLock's competitive advantage when re-selling members on the benefits of
LifeLock.
• Resolve any member conflict or dissatisfaction with products or services to ensure
continued member loyalty.
• A thorough knowledge of products, services and the industry to resolve issues without
escalating to higher levels of management.
• Acts as a resource and assists teammembers in educating members regarding services and
products offered.
• Ability to protect all forms of highly confidential and proprietary business information and
ability to maintain the highest standards of privacy and security.
• Ability to follow and abide by all information, security, policies and practices.
Best Buy
02/12- 05/15
San Tan Mall
Gilbert,AZ 85295

2. Mobile Sales Consultant
Successful completion of Induction training for Best Buy Mobile to develop merchandising
and selling skills in the workplace.
 Explain, and make expert recommendations about contracted and prepaid plans for all
wireless carriers
 Help customers find the device that suite them best.
 Customer Service
99 cents only store
01/11-04/12
Power and Baseline Rd.
Stocker, Cashier
 ·Stock Merchandise
 ·Customer Service
 ·Cashier
Creative HumanResource Concepts ( CHRC )
02/09-10/09
4710 E. Falcon Dr. suite 125
Mesa, AZ, 85215
(480) 654-4606
Successful completion of two week training course and 7 months of termination experience
that I have obtained from the Boeing Company, this has enable me to produce first time
quality work and allowed me an opportunity to become a permanent employee to further
develop my skills as a ESMC technician, work in a customer service atmosphere and know
what’s needed to work as a team to complete jobs.
Electrical Technician, Boeing, Mesa, AZ 02/09 - 10/09
 Participated in weekly EI team and staff meetings inF-15 LTF, to discuss quality,
schedule, performance, and5S issues.
 Proficiently skilled manufacture with the ability to input shop notes in MES to
provide quality work in a changing environment in F-15 LTF.
 Certified & skilled in strip and crimp, cutting tools, sorting, color coding, heat shrinks
and other types of terminations on various types of wires.
 Demonstrated ability to correct errors and perform rework on request from my
team leads and management.
 Ability to follow written instruction, drawings, blueprints, and schematics to perform
my duties.
 Skilled in tools such as Heat Guns, Calibrated Tools, and Solder Irons.

3.  Built communication skill and diversity in a team environment.
CERTIFICATIONS
Strip, Crimp& Power Lugging.
RF Connectors (Coaxial, Triax, Twinax)
Shield termination (Solder sleeves)
COMPUTER SKILLS
Proficient with Microsoft Office, Excel, Power Point, Word, and Outlook.
Ihass
PEPR
MAPPARS
Specifications
Process Specifications (PS)
Douglas Process Standers (DPS)
Helicopter Process Specifications (HPS)
GENERAL
FOD Compliance
Lean +
Lean Manufacturing Concepts
5S (Sweeping, Sorting, Simplifying, Standardization, Discipline)
VISAP Schedule
Surgeon's wheel