1. …continued…
CAROL BOYAN
114 Cowper St  Boston, MA 02128  cboyan12@msn.com  339-987-7014
~ OPERATIONS SUPERVISOR ~
Experienced operations management professional with extensive expertise directing and guiding
various functions, duties, initiatives, and projects in customer service-oriented industries. Strong
background in electrical, fiber optics and telecommunication utilities: Showcasing an ability to thrive
in high-pressure, deadline-driven environments. Solid record leading, training, developing, and
fostering dedicated teams focused on quality, productivity, efficiency, and safety. Equipped with
advanced interpersonal and managements skills. Proficient in MS Office and PeopleSoft. Proven
expertise in:
 Project Management
 Strategic Planning and Implementation
 Quality Control
 Regulatory Compliance
 Process Improvement
 Technical Support
 Workplace Safety
 Staff Leadership
EDUCATION AND CERTIFICATIONS
Master of Business Administration
Northeastern University, Boston, MA
Master’s Certificate in Project Management
George Washington University, Marlboro, MA
PROFESSIONAL EXPERIENCE
EVERSOURCE – Dorchester, MA
Conduit Planning Supervisor, 2012 to Present
Coordinate and facilitate the installation of conduits, as well as the scheduling of maintenance and
repairs to active units.
Oversee and manage daily operations, directing and guiding a diverse workforce. Ensure regulatory
compliance with all local and federal guidelines and procedures.
Key Contribution:
 Assured adequate staffing and personnel to successfully complete a wide variety of projects,
ranging in scope and complexity.
NSTAR ELECTRIC COMPANY – Dorchester, MA
Supervisor, 2009 to 2012
Bolstered a safe and transformative workplace focused on quality, productivity, and provision of
superior customer service while directing a 20-member union staff.

2. NAME  PAGE 2
Composed and disseminated weekly production reports to optimize efficiency and determine
achievement toward established goals. Streamlined processes between Dig Safe, On Target, Premier,
and Underground Utility Crews.
Key Contribution:
 Showcased advanced working knowledge and subject matter expertise in OSHA and DOT
directives.
VERIZON – Malden, MA
Operations Manager, 1996 - 2008
Mastered leadership role to promote delivery of high quality customer service to a broad range of
patrons.
Directed a unionized workforce comprised of 20 staff members. Spearheaded the launch of new
products and championed service delivery acumen to generate business and enhance client
satisfaction. Enforced corporate quality control standards, as well as applicable regulatory protocols.
Key Contributions:
 Achieved 100% Accident Free Workplace for 18 consecutive months.
 Promoted from the role of Service Technician for exemplary performance.