Power of Design

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This talk was given on June 5, 2019 at Inventure$ 2019 in Calgary. It explored the value and power of design through several case studies in healthcare from Hopelab and Kaiser Permanente, both members of the Innovation Learning Network (ILN.org)

Design

©2019 Hopelab Foundation@McCarthyChris @Hopelab @ILNmuse

ReMission
How Kids Blew Up
Cancer Cells
©2019 Hopelab Foundation

14Copyright © 2011 Kaiser Permanente
©2019 Hopelab Foundation

Kids took more of their
meds, and up’d their
chance of survival.
The Takeaway
The Win
Design bolted onto other
disciplines is a powerful
solution machine.
©2019 Hopelab Foundation@McCarthyChris @Hopelab @ILNmuse

KP MedRite
~medication administration with heart~
https://garfieldcenter.kaiserpermanente.org/small-change-big-results/

https://garfieldcenter.kaiserpermanente.org/small-change-big-results/

Less medication errors
in hospitals.
(and 105% ROI)
The Takeaway
The Win
Design cuts through the
noise to get to high-value
solutions quickly.
©2019 Hopelab Foundation@McCarthyChris @Hopelab @ILNmuse

Lantern
Achieving authenticity and equity
for KP’s transgender members
Source: https://permanente.org/coordinated-transgender-person-care-pathway/

Source: https://permanente.org/coordinated-transgender-person-care-pathway/

DMI Design Value Award
2016
Source: https://permanente.org/coordinated-transgender-person-care-pathway/

Transgender people have
more and better options
at KP.
The Takeaway
The Win
Design is a politically savvy
tool that aids in tough
decision making.
©2019 Hopelab Foundation@McCarthyChris @Hopelab @ILNmuse

But here’s
the thing…
©2019 Hopelab Foundation

Source: DMI REVIEW / WINTER 2013
$-
$5,000
$10,000
$15,000
$20,000
$25,000
$30,000
$35,000
$40,000
$45,000
2003 2013
Design-Centric Verses S&P
Design Index S&P Index
228%
@McCarthyChris @DMIFeed @JeneanneMRae

Design-centric
organizations
drive more value
faster.
©2019 Hopelab Foundation@McCarthyChris @Hopelab @ILNmuse

F U S I O N – L E Dz
z
z
@McCarthyChris @Hopelab

©2019 Hopelab Foundation
@McCarthyChris @Hopelab

Impact Pathway
User Research
Market Research
©2019 Hopelab Foundation
@McCarthyChris @Hopelab

Nearly 60,000 young adults who
complete cancer treatment each
year have unmet psychological
needs
©2019 Hopelab Foundation
@McCarthyChris @Hopelab

Depression, anxiety, and
PTSD are more common in
the first 12-24 months off
treatment.
©2019 Hopelab Foundation @McCarthyChris @Hopelab

Increase resilience in adolescent
and young adult cancer survivors.
©2019 Hopelab Foundation @McCarthyChris @Hopelab

Psychological Targeting
Prototyping
Efficacy
Usability
Viability
Desirability
©2019 Hopelab Foundation

The Science
©2019 Hopelab Foundation
@McCarthyChris @Hopelab

A
significantdecrease
in
anxiety.
©2019 Hopelab Foundation
@McCarthyChris @Hopelab

Product Handoff
Implementation
Knowledge Sharing
©2019 Hopelab Foundation
@McCarthyChris @Hopelab

Reduction in anxiety
among young cancer
survivors.
The Takeaway
The Win
Design and science are a
powerful fusion that
improves health outcomes.
@McCarthyChris @Hopelab

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Power of Design

2. What is design?

7. How do we get there?

10. What are some of the powers?

12. …and so many more.

19. Kids took more of their meds, and up’d their chance of survival. The Takeaway The Win Design bolted onto other disciplines is a powerful solution machine. ©2019 Hopelab Foundation@McCarthyChris @Hopelab @ILNmuse

20. KP MedRite ~medication administration with heart~ https://garfieldcenter.kaiserpermanente.org/small-change-big-results/

21. https://garfieldcenter.kaiserpermanente.org/small-change-big-results/

22. 22

23. https://garfieldcenter.kaiserpermanente.org/small-change-big-results/

24.

25. Less medication errors in hospitals. (and 105% ROI) The Takeaway The Win Design cuts through the noise to get to high-value solutions quickly. ©2019 Hopelab Foundation@McCarthyChris @Hopelab @ILNmuse

26. Lantern Achieving authenticity and equity for KP’s transgender members Source: https://permanente.org/coordinated-transgender-person-care-pathway/

27. @McCarthyChris

28. Source: https://permanente.org/coordinated-transgender-person-care-pathway/

29. DMI Design Value Award 2016 Source: https://permanente.org/coordinated-transgender-person-care-pathway/

30. Transgender people have more and better options at KP. The Takeaway The Win Design is a politically savvy tool that aids in tough decision making. ©2019 Hopelab Foundation@McCarthyChris @Hopelab @ILNmuse

31. So what is the value of design?

35. Source: DMI REVIEW / WINTER 2013 $- $5,000 $10,000 $15,000 $20,000 $25,000 $30,000 $35,000 $40,000 $45,000 2003 2013 Design-Centric Verses S&P Design Index S&P Index 228% @McCarthyChris @DMIFeed @JeneanneMRae

37.

38.

39. F U S I O N – L E Dz z z @McCarthyChris @Hopelab

40.

55. Reduction in anxiety among young cancer survivors. The Takeaway The Win Design and science are a powerful fusion that improves health outcomes. @McCarthyChris @Hopelab

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