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Do's and Don'ts of communication
- 1. PRESENTATION MENTOR: PRESENTED BY: DR. DEEPTI BAJPAI CHIRAG BAKLIWAL DIVYESH VERMA MEGHANSHI GARG NAMAN CHOURASIYA Presentation On: Do’s and Don’t s of Communication MBA-FT B
- 2. OVERVIEW • Introduction • Definition • Communication Process • Benefits of Effective Communication • Forms Of Communication • Communication Media • Do’s And Don’ts of Communication
- 3. The word ‘communication’ has been derived from the Latin word ‘communis’ or ‘communicare’ that means ‘to share’. It means- sharing of information/ideas/thoughts/ opinions. Communication – An Introduction
- 4. George Terry: “Communication is an exchange of facts, ideas, opinions or emotions by two or more persons.” COMMUNICATION - DEFINITION
- 6. The Process Of Communication
- 7. Benefits of Effective Communication Effective Communication Quicker Problem Solving Stronger Decision Making Increased Productivity Stronger Business Relationships Enhanced Professional Image Smooth Work Flow
- 8. Formal: Established and aged procedures - Memos, Circulars, Notices, Letters etc. Informal: Channels not formally recognised – ‘the grapevine’, Gossip, Chitchat Forms Of Communication
- 11. Common Do’s And Don’ts of Communication • Pay attention • Accept that all emotions are valid • Practice empathy and open-mindedness • speak honestly Do’s • Don’t underestimate timing • Don’t be distracted by multi-tasking • Don’t interrupt • Don’t use “you” language • Don’t be stubborn Don’ts
- 12. • Know your audience • Speed in the first few moments • Stay within the time allotted • Understand your message clearly • dry run • speak confidently but not aggressively Do’s • Never read • Avoid using specialized technical jargon • empty space • Don’t point out your finger • Don’t overuse abbreviations • Don’t interrupt Don’ts Oral Communication
- 13. • Be Clear and direct • Be polite • Use Simple language • Use facts and figures • Proper letter head • Proof reading Do’s • Don’t make grammatical mistakes • Don’t be vague • Don’t over write • Stick to one format throughout the letter Don’ts Written Communication
- 15. Eye Contact
- 17. Postures
- 18. Gesture
- 19. Appearance
- 20. Proxemics Public Zone 12’ and up Social Zone 4’ – 12’ Personal Zone 18” – 4’ Intimate Zone Touching – 18”
- 21. THANK YOU