1. CHIMERE MCMILLAN
9002 GREENLEAF RD
JACKSONVILLE, FL 32208
CCHIMERE5704@YAHOO.COM
(904) 200-7996
EmploymentHistory:
May 2013-July 2013
EverBank (contract through Aerotek)
Subordinationspecialist
 Responsible forprocessingsubordinationrequest.
 Gatheredrefinance documentstocomplete packagestosendoff viaFedEx tosub-lendersforapproval.
 Responsible forcallingsub-lenderstoobtainanduploadtheirrequirements.
August, 2010-February, 2013
Bank of America
ForeclosureSpecialist
 Responsible forbiddinginstruction
 Inputloandata intothe LPSdesktop system
 Responsible forpullingloanandnon-activemilitarypersonnel documentsfornextdaysale reports
 Conductedlitigationresearchto determine if foreclosure wasactive orinactive
 CommunicatedwithAgentsandAttorneysregardingforeclosure courtfile status
May, 2009-January, 2010
JPMorgan Chase
Vendor ManagementSpecialist
 Handle customerinquiries
 Release liensonhome loans
 Processdocumentretrievals
 Setup meetingsforuppermanagement
 Handlessupplyorderforteam
 Handlesincomingandoutgoingmail
 Answersmultiple phonelinesandretrievesvoicemail
 Approvinganddecliningloansfromvendors
 Conductedonsite auditsandtrainingforcollectorsandvendormanagement,traininginvolvedteachingvendors
on regulationsandguidelinesforservicingJPMorganChase Loans
March, 2007-December, 2008
State Farm Insurance
CustomerService Agent
 Answeredmultiple incomingphonecalls
 Maintainedfiles,faxesandcopiesforthe department
 Createdspreadsheetsforclients
 Processedbillsandpayments
 Submittedelectronicremittance tovariousinsurance companies
 Processedbreakdownsof accounts
 Analyzederrorsandprovidedsolutionsto accounts
 Processedcheckreversalswhenneeded

2. June,2006-March, 2007
ConvergysCorporation
CustomerService Representative
 Handledinboundandoutboundcalls
 Openedandclosedaccounts
 Reviewedbillsforaccuracy
 HandledACHdraftsfor customer accounts
 Trackedprojectsand assignmentsforthe department
 Reviewedcreditapplications
 Reconciledpaymentvouchersandensuredaccuracyof paymentsreceived
Education:
2002-2005 FloridaCommunityCollegeof Jacksonville
2008 Heritage Institute,Jacksonville,Fl PharmacyTechDiploma