Jill Gardell has worked for 10 years as a credit investigator for the Denver Dealer Sales Service Operations. She performed credit investigations to verify employment, salary, references, residence and fraud alerts for consumer credit offerings. Jill was also responsible for daily monitoring of wholesale financing requests. She demonstrated knowledge of compliance policies and procedures. Jill's ability to build credibility with customers through expertise and professionalism was evident from customer feedback. Her suggestions improved internal processes, such as FedEx tracking and re-routing credit held offerings. Jill consistently acts with the customer in mind to build trust and loyalty, making her an outstanding credit investigator who contributes value to the department and Toyota Financial Services.