1. OBJECTIVE
Seeking a position in sales where my work history and customer services skills will benefit my
employer’s goals.
QUALIFICATIONS
 Clear, effective, respectful, professionalphoneetiquette
 Successfully meets daily sales quotas
 Experience with processing new customer leads
 Knowledgeof MicrosoftWord and Excel
EXPERIENCE
Sales Processing
 Inbound/outbound callcenter
 Experience in Retention Strategies
 Responsiblefor accurateentry of pertinent information for closing sales.
 Accumulated over $30,000 in sales within 2 months
EMPLOYMENT HISTORY
CUSTOMERSERVICEREPRESENTATIVE, Americall, Merrillville, IN 2010
CUSTOMERACQUISITIONSPECIALIST, ACE/Combined Insurance, Chicago, IL 2006-2008
PREPAID LEGAL, Hammond, IN 2003-2004
JEWEL FOOD STORES, Chicago, IL 1983-1994
EDUCATION
George Washington Carver High School, Chicago, IL, Diploma
Richard J. Daley City College, Chicago, IL – Major: Liberal Arts
Third DistrictFire Dept., Calumet Park, IL EMT-B course- Certificate
CHARLES L. HURNS
5558 Hyles Ave.
Apt. 2
Hammond, IN 46320
(c) 219-210-1808
(h) 219-803-2437
churns@hotmail.com